Cala Homes Reviews 

Today I had my front door repaired by Martin Hales, he was brilliant, turned up on time, so professional, and polite. His attention to detail was meticulous.My front door looks brand new.
Thank you Martin for a job well done.

We purchased a 3-bed property from Cala Homes at Finchwood Park - The Ridge. We mainly dealt with Sam who was fantastic from start to finish with her customer service. We were kept up to date constantly from her with regards to the transaction and build. We completed on-time and the house was handed over in a good condition. Few snags but as expected with a new build. Site team are pleasant and always happy to help. Only negatives were the standard of the home demo (which was promptly addressed by Cala) and front garden not completed for completion day. Snags are being worked through as quickly as they can.

I can’t thank Cala enough from the customer
Service / sales team, the builders and for building an outstanding home. Laurence and Sarah were phenomenal going through the full process with me step by step. I opted for part exchange and it saved sooooo much stress and money! They definitely deserve their 5 star rating I honestly can’t fault them. Thank you for my forever home!

Great customer service from Holly and subsequently Andrew Galloway. Andrew has went above and beyond.

We had such a positive experience with Luzi & Jenny. They were incredibly friendly, approachable, and genuinely took the time to listen to what we were looking for. Rather than making us feel pressured, they gave us honest, practical advice that really helped us think about what we want in a home. Their knowledge and guidance made the whole process feel much less overwhelming, and we left feeling much clearer about our priorities. We really appreciated their kindness, professionalism, and support, and wouldn’t hesitate to recommend them.

Martin Hales has done a good job in our house.
Thank you

As a first time buyer, I am thoroughly impressed with the customer service Karen has provided. Karen has been approachable, friendly and supportive throughout. Thanks to Karen, every step of the process has been easy, stress-free and exciting. She is a real credit to Cala Homes.

We've had a fantastic experience working with Martin Hales. He always goes above and beyond to make sure everything is done to a high standard, and nothing ever seems like too much trouble. He's kind, professional, reliable, and genuinely cares about providing the best possible service.

We're extremely happy with the results and really appreciate his dedication and attention to detail. We wouldn't hesitate to recommend his services to others, and we'll definitely be using his services again in the future. Thank you for doing such an amazing job!

Showhomes we visited (Logan and Evan) were amazing...spacious open plan living downstairs and well designed bedrooms, beautiful bathrooms, en suites and dressing rooms upstairs. Sales team (Meg and Ann) were friendly and more than happy to answer the questions we had about the overall site plans, different house styles and the Cala part exchange scheme.

We purchased a Cala home on the Ufford Chase development, The Initial sale and set up was excellent with Jaye being our go to who was brilliant throughout.
Once moved in we had a few issues which originally were being dealt with by Den who was on site most days. However on Dens absence the process fell apart with no contact options or replies. Eventually we were signed over to the Customer Care team, Since then any issue that we have had they have attended to with appointments set up which have worked well. We have a few snags still but nothing major. Eric Muzaci attended this week to complete our painting from some work we had done - Friendly, Helpful and great finish to the work.

An exceptional journey — made extraordinary by two remarkable people

I began my journey with CALA Homes at Barden Croft, Tonbridge, in April 2025, and what has unfolded since has been one of the most positive and memorable experiences of my life — not simply because of the quality of the homes, which are genuinely impressive, but because of the extraordinary human beings behind the sales process.

From the very beginning, the team at Barden Croft made us feel valued, heard, and genuinely cared for. Anthony and Tracey were wonderful in those first interactions, setting a tone of warmth and professionalism that carried through the entire experience. But it is Chloe and Wendy whom I want to speak about specifically, because they deserve to be recognised individually.

Chloe has been our primary point of contact throughout this journey, and I cannot overstate how consistently excellent she has been. In the world of new-build property, where timelines shift and information changes frequently, Chloe has always been prompt, transparent, and reassuring. Every email answered quickly. Every question handled with patience and clarity. Every delay communicated honestly and with grace. She coordinated our mortgage qualification process with Fairstone seamlessly, kept us informed about our position on the interest list, and never once made us feel like just another name in a queue. My family's situation — my wife's long daily commute, my daughter's school in Tonbridge — was something Chloe understood and genuinely cared about. She remembered the details. That matters enormously when you are making the biggest financial decision of your life.

Wendy came into our journey a little later, and within a single email exchange she demonstrated exactly why CALA is fortunate to have her. When I shared something personal — that the plot number held a special significance — Wendy's response stopped me in my tracks. That is a human being genuinely moved by another person's story. She covered for Chloe seamlessly during days off, offered dedicated time for our family to visit on a Sunday, and brought a warmth to every interaction that made the process feel personal rather than transactional.

Together, these two women have transformed what could have been a stressful, uncertain process into something that has felt — at its best — like being guided by friends who genuinely want the right outcome for your family. In over a year of interactions, not a single moment felt rushed, dismissive, or impersonal.

CALA Homes, you are very fortunate indeed to have Chloe and Wendy representing you. They are not just good at their jobs — they are the kind of people who restore your faith in the idea that business can still be conducted with genuine human kindness at its heart.
To anyone considering a home at Barden Croft — or any CALA development — I would say this: you will be in excellent hands. And if you are lucky enough to deal with Chloe and Wendy, you will understand exactly what I mean.

Dr Kasi Subbiah

Eric is an outstanding Cala employee. He optimised the Cala can do mentality and is extremely conscientious in all the work he does. 5* Cala due to Eric's work approach.

We purchased our house in Shrivenham a year ago and are very pleased with it. The snagging list was a bit slow getting actioned at first, but I think that's purely down to how busy the site team are with other jobs. Abby has been great with communication and getting jobs booked in. Simon is always very friendly and fantastic at completing the jobs to a high standard. He always asks me to check the work, which I do but I always know it's going to be perfect.

If you're considering buying a home from Cala, I would strongly urge you to think carefully.

Our experience has been nothing short of exhausting since buying our home in Erskine. We raised our original snagging list within two weeks of moving in, yet almost two years later we still have outstanding issues that remain unresolved.

Before purchasing, we were assured that any defects would be dealt with promptly and that customer care was a priority. Unfortunately, that has not been our experience.

Instead, we have spent the last two years chasing responses, submitting multiple formal complaints, and dealing with three different Customer Support Managers, each promising that things would improve and be fixed in a timely manner. Despite these assurances, we continue to experience poor communication, a lack of coordination and constant delays.

We've documented every issue in detail, supplied photographs, workbooks and updated snagging lists, only for contractors to arrive with outdated information and ask us to explain everything again resulting in no works progressing. It has become clear that nobaby at cala customer service side appears to have an accurate understanding of what still needs to be done.

Even when work is finally carried out, new damage has been caused to our home that then has to be added to the growing list of issues as the sub contractors just dont care on the work they are doing.

What has been most disappointing is the feeling that, as customers, we have been made to feel like we are the problem simply for expecting the home we paid for to be finished to an acceptable standard. Every challenge is met with another excuse, another delay or another promise that someone will "look into it."

Buying a new-build home should not mean spending years chasing the developer to rectify defects that should have been resolved shortly after moving in. We have invested a huge amount of our own time, taken time away from work for repeated contractor visits, and endured unnecessary stress simply trying to get Cala to honour the commitments made to us.

If you're prepared to spend a significant amount of money on a Cala home, be prepared for the possibility that the aftercare may not reflect the premium image they promote. Based on our experience, once they have your money, getting defects properly resolved can become a long, frustrating battle that leads to nowhere

Sadly, after nearly two years, numerous complaints and three different support managers, we are still waiting for many of the issues we reported within weeks of moving in to be put right and to actually hear from a customer service person as no matter how many times we email or call they are convientenly on a call, in a meeting or on annual leave and never get back in touch.

They are about to start building again in Erkine in Blyth Gardens so to anyone looking into these I would proceed with caution and to any other developments I would also urge you to research before you buy I wish we had now as we have wasted our hard earned money on this hell hole of a house.

If I could give zero stars it would be a zero !

In the response to the below reply from Cala to date we have replied on anything requested and have not heard a word since we emailed on the 6th June but this back dates to our last visit in April where we have still not had ananswer back in our emails so love to know what we havnt replied too makes you laugh

On time, respected property (took shoes off) and did a good repair cleanly and swiftly.

Amanda, Lance and Nick at the Brooklands development in Weybridge have all been incredibly helpful. They have been responsive, approachable and have dealt with every query promptly and professionally. Their support and communication have been greatly appreciated.

Marius from the Cala team at St Neots is absolutely fantastic. Always provides great customer service and quality work. He has fixed multiple snags in our new home to a very high standard. He’s always very friendly and accommodating to our needs. I couldn’t recommend Marius and the team here at Wintringham enough.

Amazing guy, good work!

Had George fisher come out to fill in and paint the steps he had done a cracking job looks Brand new and better that the first time really friendly and nice guy.