Cake Cabinet Reviews 

259
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient service and speedy delivery, often noting that items arrive quickly and well-packaged. Many people are impressed with the high quality of the products and the overall value, often finding competitive pricing. Reviewers also appreciate the pleasant surprise of receiving free gifts with their orders. However, some customers also noted issues with order fulfillment, including delayed deliveries and items not being dispatched as expected. A few other people also felt that some products arrived damaged or that incorrect items were sent, leading to disappointment.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the good range of items,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the speedy dispatch and quick... See more

Order

Users describe ambiguous interactions with order, with many customers expressing satisfaction with the ease... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the products... See more

Service

People report positive experiences with service, often highlighting fast dispatch, delivery, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with cake cabinet was amazing. I found all my items quite quickly and very reasonably priced. Also quick delivery and came with a little surprise gift too. I would definitely recommend c... See more

Rated 5 out of 5 stars

I've used this company many times for my baking supplies. Not only have I found them the best value, their customer service is excellent. Items always arrived well packaged, and my last order I re... See more

Rated 5 out of 5 stars

Great service ,ordered item which was delivered next day with an extra little freebie too!! I cannot fault cake cabinet and will definitely use again .

Rated 5 out of 5 stars

Wonderful company that I use all the time for my baking products. I just ordered some sprinkles but they weren’t the colour that I expected so they sent me some more free of charge. Fantastic servic... See more


Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Cake Cabinet is a well-established cake decorating supplier with over 20 years of experience. We pride ourselves in providing the best cake decorating products such as, Icing, Cake Boxes, Cake Cutters & Stencils and much more.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

259 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(259)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Stay away from this company!

I placed an order several weeks ago and have still not received it; when I emailed to chase this up, there was no reply. I emailed again a week later- still no reply. I tried ringing the contact number on the confirmation email multiple times on different days- no answer. I tried tracking my item with the tracking number provided in the email- item could not be found.
Absolutely terrible, stay away from this company, appears to no longer be in business but still taking payment for orders....

Follow up note to reply to company's suggestion that I email... I have tried this twice already, your email clearly doesn't work!

14 May 2025
Unprompted review
Cake Cabinet logo

Reply from Cake Cabinet

Thank you for getting in touch, and please accept our sincerest apologies for the inconvenience you’ve experienced.

We want to assure you that we have not received any of your previous emails, and unfortunately, our telephone lines have been down recently, which may have prevented you from reaching us. We're truly sorry for the frustration this has caused.

Could we kindly ask you to contact us directly at info@cakecabinet.co.uk? As soon as we receive your message, we will get back to you immediately and work to resolve this issue without any further delay. Alternatively please could you provide us with a telephone number / email / or some sort of order reference so we can find your details

We deeply regret the inconvenience and appreciate your patience and understanding as we get this sorted for you.

Rated 5 out of 5 stars

Cake Cabinet excellent service

Had my first order from Cake Cabinet and will be ordering from them again. Product quality was excellent and arrived packaged well and on time. All round an great experience. Many thanks. Kate

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Perfect!

Delighted with my purchase. Everything arrived quickly and in perfect condition. Thank you

20 March 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, had everything I needed with a quick turn around time and delivery, will definitely be using again !

18 March 2025
Rated 5 out of 5 stars

Fast delivery

Fast delivery, quality stuff, value for purchase, thank you very much for the best customer service and extra gifts.best online cake accessories place.

19 January 2025
Rated 5 out of 5 stars

The administrator was polite and…

The administrator was polite and helpful when I reached out to them, via email. They don’t hesitate to respond to me and ensured that the delivery will get to me soon as. I was also pleased that they kindly provided me extra items to show that they really care about my business.

26 January 2025

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