Savi Reviews 126

Savi helped me through every step. As of now, my loans are in an Administrative Forbearance and looking like they will be forgiven.

I purchased an membership for a relative when the PSLF program was in the news for the temporary waivers. When she tried to contact them to get questions answered about filing out the form, they were too busy to answer before the deadline.
When she later looked at the account, it said she needed to buy a membership although I had purchased one for her. I requested a refund from through the BBB, they never responded.

Sounds like a stellar company with their tag line as a Public Benefit Corporation. I am not finding that they are a non-profit though. The optional upgrade of $70/year is attractive for the millions of students who might use the services of financial aid professionals. Wow I wish I could make that kind of money!

I went to one of their intro events. They place their virtual workshops in many upstanding and well know organizations as shown on their website. Do those org’s solicit them to come? Are they donating to those organizations? Paying to access their members to do educational and marketing at the same time?

The 1-2h seminars they give on their services to help those with student loans, and are polished with “ivy”looking reps. They sound like they know what they are doing. Wow to be able to access the experience of financial aid professionals is like a dream to help navigate the ever changing Byzantine rules of the Student Aid in the US.

I am unsure of their privacy policy ie if all the intensive info needed for them to take on the power of attorney to service your loan is protected from data aggregators. Do they share the info - I tried to find their privacy policy and could not. I also emailed and had form letter emails returned referring me back to the main web site. I am unclear who owns the corporation (the charge to my credit card said it was to “Tu” somebody or company.

I called Student Aid at the gov site and the first time had someone nice come on the phone who said not to use them but come directly to their site. Out of the 3 people I talked to there (gov site) only one was awake and helpful. The three other times the bureaucracy reps left long pauses (like 5-10 seconds) where you wonder if the line went dead, or if if they have hung up. The first time this happened I hung up because there was no response to my “hello?” until I realized the M.O. technique of this new cadre of customer “service” rep.
All the calls to Student Aid were after waiting at least an hour to get a rep.

Then we have to hand over our SSN’s to people who worse yet don’t sound trustworthy either. It took 3 weeks not 3-5 business days to get verified to use the official web site (to avoid the zombie phone reps) to get the loan info needed for bySavi… The Student Aid Website on the surface seems simple but so much to figure out. It is so unfortunate this is so hard but the longer it takes to pay these off the more the banks make?!?

Oh and BySavi is on Better Biz B. A report I did look that up too - received an A but I think there are A+/A++ ratings but did not dig much into that.

Overall I would love to have them help me with dealing with all the bureaucracy and changing rules.

Wish they would do regular updated classes monthly which would help build trust and knowledge and good will.
The classes would be explaining the new info to students in lay terms and with calm encouragement. Maybe some financial therapy CBT style?

So needed.