I cannot thank Chama enough for the stunning dress they created for my birthday. The quality and attention to detail were beyond my expectations. From the fabric to the fit, everything was flawless... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beautiful high quality dress! It shipped so fast I thought it was a scam lol. Highly recommend, will 100% be looking forward to their future collections. I was nervous about the sizing, because I have... See more
If I could give 100 stars, I would! Everything about this dress — from the quality to the fit — exceeded my expectations. Communication was amazing, and shipping was incredibly fast. Such a breath of... See more
Company replied
I ordered this dress for my birthday on December 10 and made sure to order early to avoid any delays. To my surprise, it arrived in just 3–4 days! The shipping was incredibly fast, and customer servi... See more
Company replied
Company details
Written by the company
CHAMA is a London-based online boutique offering high-end, elegant dresses for women who value quality, sophistication, and individuality. What makes us truly unique is our exclusive connection to Kosovo — we handpick every design directly from talented creators in the region, bringing you timeless pieces you won’t find anywhere else. At CHAMA, we believe luxury should feel personal. That’s why we combine exceptional craftsmanship with a seamless shopping experience, from curated collections to fast, reliable delivery across the UK and internationally. With transparent pricing and no hidden fees at checkout, our goal is simple: to help you look and feel your best — effortlessly. Discover fashion that tells a story — only at CHAMA.
Contact info
United Kingdom
- bychama.com
4.8
Excellent
74 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful High Quality Dress
Beautiful high quality dress! It shipped so fast I thought it was a scam lol. Highly recommend, will 100% be looking forward to their future collections. I was nervous about the sizing, because I have a larger bust area, but they crafted the dress to my exact measurements.
11 December 2025
I love love loveeeeeeee my dress
I love love loveeeeeeee my dress. This is my 2nd custom outfit as a plus sized girl and my first experience did not make me happy. I am amazed with the final product and I can’t wait to shop again ! Thank you guys !
15 December 2025
Unprompted review
Reply from CHAMA
Thank you so much for your amazing review, Jayla! ✨ We’re beyond thrilled to hear you love your dress and that this experience made you so happy. 💖 Your support truly means the world to us, and we can’t wait to create something beautiful for you again!
Reply from CHAMA
Thank you so much for your wonderful words, Khaneshia! ✨ We're so happy to hear you love the dress and we truly appreciate your support!
If I could give 100 stars I would!
If I could give 100 stars, I would! Everything about this dress — from the quality to the fit — exceeded my expectations. Communication was amazing, and shipping was incredibly fast. Such a breath of fresh air! I’ll definitely be ordering again and recommending this shop to everyone I know!
21 November 2025
Unprompted review
Reply from CHAMA
Thank you so much for your amazing review! ✨ We’re beyond happy to hear you loved the quality and fit of your dress and had such a great experience with our communication and fast shipping. Your kind words truly mean the world to us, and we truly appreciate your support and recommendation. We can’t wait to create something beautiful for you again! 💖
I ordered this dress for my birthday on…
I ordered this dress for my birthday on December 10 and made sure to order early to avoid any delays. To my surprise, it arrived in just 3–4 days! The shipping was incredibly fast, and customer service responded to all my emails promptly. The dress looks exactly like the picture and the quality is amazing. I can’t wait to wear it. I’ll definitely be shopping with this company again!
20 November 2025
Reply from CHAMA
Thank you so much for your kind words, Christal! We’re so happy your dress arrived so quickly and that you loved it! 💖 It’s wonderful to hear that everything, from the quality to our customer service made your experience so special. We can’t wait to create another stunning piece for you! ✨
Let’s start with the customer service…
Let’s start with the customer service before even purchasing the dress. I emailed a few times with some questions and they were very responsive and just a joy to chat with . From there I ordered and I got my dress within a week. When I opened the package I was GAGGED 🔥🔥🔥 the dress was perfection, color, material , it ate down ! I cannot wait to wear this dress.
22 November 2025
Unprompted review
Reply from CHAMA
Thank you so much, Daminica! We’re beyond thrilled to hear that your experience with us, from customer service to receiving your dress, was so amazing. 💖 Knowing that the dress made you feel so excited truly means the world to us! We can’t wait to create another beautiful piece for you! ✨
Reply from CHAMA
Thank you so much Eveline! We're so glad to hear you love the dress! We truly appreciate your support and can't wait to create something beautiful for you again!
Literally no complaints about my…
Literally no complaints about my purchase. Checkout was easy; I provided my measurements and my transaction was complete. My dress shipped out within days and was delivered in about a week from my order date. The craftsmanship of this garment is amazing, I love everything about it. Just beautiful! I would give 100 stars if I could! I could not be more pleased.
24 October 2025
Unprompted review
Reply from CHAMA
Thank you so much for your wonderful words, ShaRaey! We are thrilled to hear your experience with us was smooth and fast. We truly appreciate your support and we will always try our best to make your experience even better!
Satisfaction
It’s the first time I’ve been this satisfied with a dress. This dress is extraordinarily beautiful. Thank you.
7 November 2025
Unprompted review
Reply from CHAMA
Thank you very much, Westerlie! ✨ We're so happy to hear you're satisfied with your dress. Your support truly means a lot to us and we can't wait to create something beautiful for you again!
Absolutely incredible material and…
Absolutely incredible material and outstanding quality!! Shipment was so quick I got it in literally 2 weeks I’m inlove. Customer service absolutely service was beautiful they treated me so good and made me feel very assured and made sure I got the perfect dress, quick responses and helped me make it fit to perfection. Thank you
5 November 2025
Unprompted review
Reply from CHAMA
Thank you so much, Aayah! We’re thrilled you loved the material, quality, and fit of your dress. 💖 We’re so glad our team could make the experience smooth and special for you, and we'd love to create something beautiful for you again!
Reply from CHAMA
Thank you very much Madi! We’re so happy to hear everything was perfect. Can’t wait to create something special for you again! 💕
The experience was everything.
The experience was everything. I received emails regarding the product and to make sure the sizing was correct. They were very active and understanding.
16 October 2025
Reply from CHAMA
Thank you so much, Iziegbe! We’re thrilled to hear you had a great experience with us — your support truly means a lot!
Very happy with the quality of the…
Very happy with the quality of the product.
24 October 2025
Unprompted review
Reply from CHAMA
Thank you so much for your wonderful words, Erë! We’re delighted to hear you’re happy with the quality of the dress — can’t wait to create something beautiful for you again!
Customers service really good great…
Customers service really good great communication always makes sure everything correct I appreciate it
26 September 2025
Reply from CHAMA
Thank you so much for your kind words, Winie! We’re really glad to hear you had an amazing experience with us — your support truly means a lot!
So Gorgeous!! 😍
Oh my gosh where do i start? The dress came so fast, in maybe about a week! It fit so well and looks beautifully made! It looks just like the photos, maybe even better lol. The velvet is very pretty and all the padding is so sturdy. Love it so much and definitely worth the money. And the customer service people were so prompt and kind when answering my questions.
22 September 2025
Reply from CHAMA
Thank you so much for your wonderful words, Shadet! We're so happy you loved the dress and had an amazing experience with us — your support truly means a lot to us! We'd love to create something special for you again. 👗
customer Service is amazing
customer Service is amazing. The dress is absolutely gorgeous. It's exactly the way it is in their videos in their photos. In their website, I definitely recommend people to order without fear of anything because the whole experience was amazing beautiful quality.
11 September 2025
Reply from CHAMA
Thank you very much for your wonderful words! We're so happy you loved the dress and had an amazing experience — your support truly means a lot to us! We’d love to create something beautiful for you again!
I cannot thank Chama enough for the…
I cannot thank Chama enough for the stunning dress they created for my birthday. The quality and attention to detail were beyond my expectations. From the fabric to the fit, everything was flawless and made me feel so confident and beautiful on my special day.
I received so many compliments, and it’s clear this dress was made with incredible care. Chama’s designs are not only elegant but also truly memorable. I highly recommend Chama to anyone looking for something extraordinary. 🩷
24 September 2025
Unprompted review
Reply from CHAMA
Thank you so much, Erica! We’re thrilled to hear you loved your dress and that it made you feel so confident and beautiful on your special day. Your kind words truly mean a lot to us, and we’d love to create something memorable for you again in the future!
Loved the communication and service i…
Loved the communication and service i received, the dress was perfect from every little detail. I definitely will be ordering again! thank you
27 August 2025
Reply from CHAMA
Thank you so much for your kind words, Ayah! We’re delighted to hear that you loved both the communication and the dress — it means a lot to us. Can’t wait to create something special for you again.
I sent my measurements
I sent my measurements, but I’m still not able to really get inside the dress. I feel like you guys should send more than one string because the one string is not enough. It’s a beautiful dress.
25 July 2025
Reply from CHAMA
Hi Markytta, thank you so much for your feedback and your kind words about the dress. Your suggestion regarding the string is greatly appreciated, and we’ll certainly take it into consideration as we continue to improve our designs. Thanks again for your support!
Chama was amazing went above and beyond…
Chama was amazing went above and beyond for me my dress was exactly as described beautiful stunning elegant quality was 10/10 perfection!!!
19 July 2025
Unprompted review
Reply from CHAMA
Thank you very much for the kind words, Gentiana! We're so glad you had a great experience — we'd love to create something even more beautiful for you again!👗
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.