BuyShedsDirect Reviews 

Poor Delivery Service, had to chase for updates on delivery myself, still not received shed having been given 2 delivery dates so far, watch this space for further updates, if i get any!!!!

Great service,wonderful people,I got through on the phone and it was so easy and to speak to.some one was great as I am no good on the internet.

Shocking, poor quality wood with daylight showing through the panels. Floor so weak I feel like I'm falling through it and reluctant to store anything in it as I'm afraid it will fall through. Panels do not line up, nails poking out. I'm waiting for customer service to agree to collect and refund me so I can purchase a quality shed

Great all round service. Purchased a bike shed. Great price. Needed a little tweak on one part but I enjoy doing that. Really pleased with the product. Delivery was excellent. On time and really helpful. A*

I had an issue with the delivery.
I reported the problem and was pretty much told tough!
I forwarded the customer delivery promise and all photos.
I never got a reply!!
Shocking service.
On a brighter note, the sheds brilliant

Good promf service.

Claire was brilliant. Very professional and helpful. Order completed swiftly.

Delivered as promised no waiting careful delivery driver.
Thank you.

Great shed. Easy instructions and extra screws etc.

Not happy stayed in and waited for delivery ,no show on date given ,no update from delivery driver ,,he had the phone number and didn’t call

Shocking just shocking !!!!
cheap shed with holes in pannels, out of alinement , cheap roofing felt, after my husband paid £1500. for the 15x10 shed we were looking forward to a GOOD quality well made shed. But received a cheap , low grade shed, with knots in wood, holes, poor fitting panels , nails missing or not through timber ( end of day job ) shiplap not even reaching the next panel so we have day light and weather coming in .We feel utterly let down by this company ! My husband has emailed them about it... How they can charge £1500 for poor quality i really dont know. £900 would still of been to much, our Neighbours are shocked to !!!
If they had issues with manufactures why send out this Poor quality shed.

Delivery was excellent. Quality of the shed not so good. Quite a few of the nails weren't fully in and after a couple of weeks some of the boards have badly warped leaving large gaps in the sides meaning shed is not fully weather proof

Quality of the wood poor and some panels were not aligned correctly, very disappointed

Order and delivery went fine, problem is shiplap panels are not pushed together enough so leaves gaps all over, nails sticking out where maker has missed with nail gun, bowed wood, misaligned panels, wood used for carcass is full of knots therefore bowing, cheap roofing felt. This shed will cost me more money to put right, if I had known the quality would never of bought. Buyers be aware.

What a brilliant service from ordering to receiving the delivery driver was very pleasant many thanks 👍🙂

I actually like my new shed.
0 Stars - Customer Services
Shocking customer service!
This is my second review - the first one was for Graham who delivered my shed and was really lovely and helpful.
You should know - your shed will arrive on the back of a truck in pieces with a stapled piece of plastic naming that bit of wood. It had been raining and I imagine the truck had been loaded the night before and was ready to go for the morning. I was the last shed to be delivered on that day, he had dropped off 3 sheds before mine. So my shed was under the weight of 3 other sheds over night in the rain. The wood was wet through - not surface wet. The wood strips had buckled in places.
Two panels were damaged. I had been delivered the wrong size roof felt for my shed. The window arrived with no handle, hinges or instructions.
I brought it to the attention of their customer services department. I was offered £25 per panel and I could go to B&Q and spend up to £30 on more felt. I asked for the correct felt to be delivered and took a chance it would arrive by the following Tuesday when I was having the shed put up.
I left a week from the delivery day to the removal of the old shed and putting up of the new shed. Thinking I wouldn’t have any issues with actual pieces missing or damaged!
I held off with responding to the panel offering, I wanted to see the panels once they were up. And also the rest of the shed.
I like the shed - looks great. But there are gaps and holes in the panelling which their customer service replied, I quote ‘ I agree that in some areas the finish falls below the standard we would expect. The panels should be smooth planed, and there should not be gaps within the shiplap cladding’.
But they stood by their £50 for the damaged panels only and they sent out the missing window parts.
What I wanted them to do was pay for someone to make the shed water tight, plug up the holes and gaps (nothing to do with the installation), this is how their wood is. I also wanted my window installing, why should I have to get someone back out to do it, because they sent it incomplete?
So what maybe a handyman’s time - an hour? I certainly don’t think that’s unreasonable!
Customer service from BSD has soured my experience with them.
In hindsight would I have used them? No - I would have paid more attention to how the shed arrives and how they deal with issues.
Sam knows I am sharing this experience - I told him via email that ‘I will get the work done myself. I will feel better once I’ve written a review and got it out of my system, I’m sure it will cost you more than £50’.
Not ever having purchased a shed before I would have expected it to arrive checked off on a pallet, not incomplete, not in pieces, which can be dropped, bumped and wet and warped in the delivery process.
So be warned this is how your shed arrives.
You will have a shed that looks good - but most companies sheds look the same anyway. I paid £616 for shed that still needs work, through no fault but the quality of the wood and the shoddy delivery / checking system.
I have tried to upload photos and I cannot even upload one. I have several I would love to share with you!

I am writing to express my disappointment with the overall quality of the shed. After assembling and inspecting it, I have identified several issues:

The timber used for the wall panels is of inconsistent thickness, with some pieces being extremely thin.
Many panel edges are uneven and poorly cut, resulting in visible gaps between the boards.
There are numerous holes and defects in the wood, particularly around the heartwood sections.
Some areas of the timber appear blackened, damaged, peeling, or untreated.
The wall panels feel weak and unstable and do not appear to provide adequate structural strength.
Although stronger timber has been provided to support the roof, the roof itself is very heavy and is attached to much thinner timber, which raises concerns about the shed's durability and safety.
I purchased this shed based on the product description and the stated 25-year guarantee. Unfortunately, given the condition and quality of the materials supplied, I do not believe the shed will provide long-term durability and, in my opinion, it does not meet reasonable expectations for quality.

This is them response:
Splits, knots, warping, and bowing are all natural characteristics of timber and are common with overlap products. These can occur due to changes in weather conditions and do not necessarily indicate a manufacturing defect or render the shed unfit for purpose.
Knots and splits are a natural occurrence in timber, while warping can happen as the wood expands and contracts in response to changes in temperature and moisture levels.

If you would like to have a shed with numerous holes and defects in the wood, particularly around the heartwood sections.BUY IT BUT
I'm not advice YOU AS YOU VERY DISAPPOINTED.
The customer service not great at all,the quality it's a very cheap,the floor are very bad , particularly the windows. They been made from the thin plastics material which reminds you the lid if the yogurts top cover.Poor poor quality do not waste your money.The shed is a not strong enough. The shed is moving and definitely won't last 25 years. I have to spent additional £150 on screws and timbers to maintain and fix the shed to hold stronger.
Avoid, avoid....save your money

The shed leaked from 2 weeks in,constant battle from October to June when admitted substandard shed and they would give a full refund on cost of shed.
However wanted me to dissemble shed for return for refurbishment ,at my cost(around 300).
So my 1291 shed has cost me 500 for election a d more for disassembly.
One very unhappy out of pocket medically retired, state pensioner.my advice would be to avoid, it was a battle to be heard!!!

Great customer service. Prompt delivery. Courteous driver in this ridiculous heat!