I cannot give 5/5, because problems appear - but the best thing is that BMC listens to their users and actually fix those problems. Contrary to many others (like Patreon), who answer like "We understa... See more
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Without any doubt Buy me a Coffee, is a great initiative ♥️. It provides to showcase your content and talent. Just a small request, stripe should open opportunity for individuals to get registered as... See more
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Overall I have found the Buy Me A Coffee service excellent. The website works well and has let me grow a funding base for my hobby in old age. Recently I had an issue with a feature. It didn’t... See more
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Buy Me a Coffee is a platform that is still underrated because I dont see why it is not yet a song in every country considering their amazing, seamless and stressfree platform. This is a platfor... See more
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Company details
Written by the company
Buy Me a Coffee is the best way for creators and artists to accept one-off support and membership from their fans.
Contact info
3.7
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Extremely Poor Support and Outdated Tools
I am a developer and my experience with BuyMeACoffee has been horrible. After a full week, support never replied to my email. I also tried reaching out via chat, and after several days, I still received no response. The lack of support is unacceptable.
On top of that, their fees are significantly higher compared to other platforms for receiving donations. The API for membership integration is no longer maintained, and while they provide some webhooks, they are unreliable.
The concept of the service is good, but the final outcome is a disaster.
Overall, this service is not trustworthy, and I cannot recommend BuyMeACoffee to anyone looking for a reliable platform.
4 February 2026
Unprompted review
Reply from Buy Me a Coffee
Thank you for sharing your experience—we’re truly sorry for the frustration caused by the delay in our support responses. We understand how disappointing that can be.
We appreciate your honest feedback on our fees and developer tools, and we recognize there’s room for improvement. If you’re open to it, we’d really like the opportunity to assist you and look into your concerns more closely.
Seems like a SCAM
I'm reporting this company to the FTC for possible fraud. They claim they have to "review" your request to withdraw your funds AFTER you install their plugin and receive a supporter. In which, they take their dear sweet time (I'm still waiting) to release your funds, and are unresponsive to messages. I received a $15 contribution from a follower for helping them, Buy Me a Coffee immediately took their "cut" leaving me to have to fight and beg for a $13.44 balance.
1 February 2026
Unprompted review
Reply from Buy Me a Coffee
Thank you for sharing your concerns with us, and we’re truly sorry for the frustration this situation has caused. We understand how important timely access to your funds is.
All withdrawals go through a standard review process once a supporter contribution is received and the required setup is completed. This process helps keep our community safe and applies to all creators. Platform fees are deducted at the time of the transaction, which is why your balance reflects the net amount.
Please rest assured that your request hasn’t been overlooked—our team is actively reviewing it, and we’re happy to provide an update at any time.
Long waiting times for customer…
Long waiting times for customer service, I messaged 2 days ago and still nothing, I also sent email.
28 January 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Stewart! Thank you for sharing your experience, and we sincerely apologize for the delay in our response. We understand how frustrating long waiting times can be, and this is not the level of service we aim to provide. Our team has been experiencing a higher volume of inquiries than usual, but we’re working hard to respond as quickly as possible. Someone from our support team will get back to you. Thank you for your patience and understanding.
GREAT EXPERIENCE… I would definitely…
GREAT EXPERIENCE… I would definitely recommend this website to help further your journey while on social media!!
JOEY DIGITAL
26 January 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Joey! Thank you so much! We’re really glad you had a great experience and appreciate the recommendation—it means a lot to us.
A wonderful space for sharing creations…
A wonderful space for sharing creations and the energy of giving and receiving.
26 January 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Eda! Thank you, we’re so glad you felt the energy of creativity and exchange—means a lot to us.
It takes over one week to get any payment from these people. Don’t waste your time guys.
I’ve been with this company for good number years I always had the payments made very quickly. I’ve asked them to verify my method of payment to me. No reply. I am sick third day now I still wrote to them. No reply and it’s very basic question and very simple to answer the customer service is not good and I’ve been with these people for at least seven or eight years. I am starting to look for somebody else with similar product.
23 January 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Paul! Thank you for being a long-time customer — we truly appreciate your support over the years. We’re sorry for the delay in responding and understand how frustrating this is, especially when you’ve always had timely payments before. This isn’t the level of service we aim to provide. Please provide us with your account details so we can review your payment method and assist you as soon as possible.
Unhappy aft first but then ok
A scam, they said 7 days to refund my balance to supporters but 14 days has passed but nothing, even a response. Really disappointed with this platform! Stay away from them!! They will suspend your account and hold your money for no reasonable reason. Just a silence forever, waste of time, effort, and money 😡😡😡
Updated 01/27/2026: the refunds are all back to my supporters already, so I changed the rating. Still sad that my account is suspended but if this is final decision, I will have way but to accept
22 January 2026
Unprompted review
Reply from Buy Me a Coffee
Hi there! We’re sorry to hear about your experience and understand how frustrating this must be. Refund timelines can vary due to required review and verification processes, and account holds are only applied in line with our platform policies.
We apologize if communication was unclear and would like to look into this for you. Kindly provide us with the details so we can help you with this.
The Perfect Platform for My Needs
This is the perfect platform for my small gift program which supports cats on a Greek island. Very user friendly (even for a non-techie!) and I love that I can post updates and email to my supporters all at once. And the monthly membership function is perfect. Finally, customer support is very responsive. All in all a great experience over the last 3 years!
20 January 2026
Unprompted review
Reply from Buy Me a Coffee
Thank you so much for this lovely review! We’re thrilled to hear that Buy Me a Coffee has been a good fit for your program and that the tools and membership features have supported you over the years. It’s especially wonderful to hear how you’re helping cats on a Greek island — thank you for being part of our community and for all the great work you do.
After trying for over half an hour to…
After trying for over half an hour to cancel this subscription it was a total waste of time it seems obvious that you don't want it cancelled so you can keep take the money it could be made much easier to be slbe to cancel but every time I get to the last screen it freezes. Sorry one big con hopefully the bank can help.
If you want to help then please cancel this subscription which i dont want.
19 January 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Adrian — thanks for sharing your feedback, and I’m really sorry for the frustration you experienced. That’s not the experience we want for anyone. We’ve seen your review and would like to help resolve this for you as quickly as possible. We have reached out so we can look into the issue and make sure everything is sorted.
Incredible Customer Support and Great New Content!
I love the new features and look forward to more new ways to enhance my customers' experiences! Customer Support is phenomenal as well!! Tina was so helpful and kind!
Thank you for creating a wonderful and continually improving website for sellers!
18 January 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Caroline! Thank you so much for this wonderful feedback! We’re thrilled to hear that you’re enjoying the new features and finding them helpful in enhancing your customers’ experiences. Thank you for being part of our community; we’re excited to continue improving and growing with you.
Reply from Buy Me a Coffee
Hi Boniface! Thank you for your review! We’re glad you found it easy to join and appreciate you taking the time to share your experience.
I love using BuyMeACoffee
I love using BuyMeACoffee - it's easy to create a shop and start receiving support/money for your products. The site has been constantly growing by adding new features, allowing more supported payment types, file types, adding discounts and etc. There was removal of PSD files from the supported format on the site, but after my "feature request" - I have received such a quick response from the Head of the Support Team and notification that they have now enabled support for .psd files on the platform. I am able to upload these files without any issues again going forward. I want to add that I daily and actively using this platform, I am digital freelance illustrator, bases creator & character designer - throughout the time (from 2022) I got over 3,500 supporters and in general thankful for everything what BuyMeACoffee does! Their customer service always polite, I am satisfied how fast I receive response from support team. Plus I would like to add that payouts system is amazing - haven't had any issues with any of that! Thank you so much, BuyMeACoffee, for taking care of your digital artists & creators!! ♥
15 January 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Angel Queens! Thank you for the detailed and thoughtful review! We truly appreciate your kind words about the platform, our features, customer support, and payouts — and we’re grateful to have you as a creator with us since 2022. Reaching over 3,500 supporters is an incredible milestone.
We understand your concerns about the removal of PSD file support and recognize how important this format is for many creators. Your feedback has been shared with our team and is genuinely valued.
Thanks again for your continued support and for being such an active part of the Buy Me a Coffee community!
my chicken is funky
it is a funky new platform that I can play around on and not feel like I'm being stalked online
14 January 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Xandria! Thank you for your review. We’re happy to hear you’re enjoying the platform and appreciate our focus on a more comfortable, privacy-conscious experience.
Excellent customer service
Excellent customer service. Had issues submitting my link for approval but their rep was very helpful and everything worked out!
13 January 2026
Unprompted review
Reply from Buy Me a Coffee
Thank you so much for the kind words! We’re glad to hear our support team was able to help and that everything worked out. We really appreciate you taking the time to share your experience.
Withholding my money
Support has sent me in circles repeatedly to locate and receive my payouts. I got sent to Stripe, who couldn't help me, and even asked me to get my donors to tell me their credit card info! Obviously a huge security and trust risk.
Now, BuyMeACoffee is making me send the same info repeatedly. A particularly frustrating staff member who is allowed to be anonymous as "Yogini," doesn't read my messages. She replies with links that don't lead to a solution. I send them a screenshot, she sends me back to the wrong page. The whole time refusing pay me my money. She claims there is some sort of secret email I used, when I only have the two addresses. This is weaponized incompetence. I get the feeling she's amused.
I've now spent over an hour on this nonsense. Next, is asking my last donor to complain to his credit card company. Because they've appropriated his money.
8 January 2026
Unprompted review
Reply from Buy Me a Coffee
We’re truly sorry to hear about this experience — we understand how frustrating and upsetting this situation has been, especially when it involves your payouts and time. This is not the level of support we aim to provide.
We’d like to look into this more closely and help resolve it properly. Please respond with your account details so we can escalate the case to a senior support specialist.
We appreciate you bringing this to our attention and apologize again for the inconvenience and confusion you’ve experienced.
Disappointing
Disappointing! will not accept European Credit Cards!!!
12 January 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Anna! We’re sorry for the frustration this caused. At the moment, our payment provider does not support all European credit cards, and we understand how disappointing that can be. Our team is actively working on expanding payment options to better support users in Europe. Thank you for sharing your feedback — it helps us prioritize improvements.
Title: SCAM ALERT
Title: SCAM ALERT: Withholding funds and no refund after 10 days! Rating: 1 Star (⭐) Review: "I am a creator from India. My account was closed without valid reason 10 days ago. Support promised a refund to my supporters immediately, but NO ONE has received their money back yet. You have effectively stolen my earnings and my supporters' money. If the refund is not processed within 24 hours, I am filing a formal fraud complaint with international consumer forums and tagging you on x and ig
Update: Still No Contact (Don't believe their reply)
You replied to this review hours ago stating you would "reach out to me directly." I have been refreshing my inbox and spam folder since then. I have received ZERO emails from you.
Please stop posting standard copy-paste replies just to look good publicly. If you actually intend to solve this, send the email NOW.
Status: Still waiting. Money still stuck. Account still blocked.
UPDATE (Jan 13): It has been over 24 hours since you replied here saying you would "reach out to me directly". That was a lie. I have checked my Inbox and Spam folder — ZERO emails from you. You are holding my $161 USD. Stop the PR stunts and process my payout. 14/ 01/2026
11 January 2026
Unprompted review
Reply from Buy Me a Coffee
Thank you for sharing this, and we’re very sorry for the stress and frustration this situation has caused you and your supporters. We understand how upsetting it is when funds or refunds are delayed, especially after expectations were set.
We’ve seen your report and want to help clarify and address what’s happening. Refund timelines can sometimes vary depending on payment methods and processing partners, but we recognize that the lack of clear updates has been concerning, and we regret that this has been your experience.
We’ll be reviewing your case and will be reaching out to you directly to follow up, provide clarity on the refund status, and assist however we can. Thank you for bringing this to our attention — we appreciate the opportunity to look into this further.
Scam platform
Scam platform! False accusations of "adult content" on an EMPTY profile to steal funds!
DO NOT USE THIS PLATFORM! Buy Me a Coffee is a scam that uses fake accusations to freeze and steal users' money.
My account was COMPLETELY EMPTY. I had ZERO photos, ZERO posts, and ZERO links to any restricted content. I created the profile, received a legitimate support payment of $175, and the moment I tried to withdraw my funds, they banned me.
They had the audacity to claim I violated "adult content" policies. This is a MALICIOUS LIE and DEFAMATION. I have never been involved in the adult industry in my life. My linked social media accounts are clean and personal. They are simply using this "adult content" label as a convenient excuse to withhold my $160 after taking their fees.
They provide no proof, no explanation, and no human support. They are hiding behind automated scripts to avoid paying out. This is pure discrimination and financial fraud.
Stay away if you don't want your money stolen under false pretenses! I am also filing a formal complaint with Stripe (their payment processor) to report this fraudulent behavior.
Give me my money back and stop lying about your users!
buymeacoffee.com misssantini
8 January 2026
Unprompted review
Reply from Buy Me a Coffee
Thank you for sharing your concerns. We’ve seen your report and understand how upsetting this experience has been, especially regarding access to your funds.
We want to be clear that we do not freeze or withhold earnings arbitrarily or to “steal” funds. Account restrictions related to content or policy compliance are based on internal reviews and signals that may not always be visible on the public-facing profile alone. That said, we recognize that receiving a restriction notice without sufficient context can feel frustrating and unfair.
We take allegations like this seriously and will be reviewing your case again. We appreciate you raising this issue and the opportunity to look into it further.
So far so good
So far so good, responded quickly to a bug, I found using the app on a Google Pixel 10, it was quickly fixed..
5 January 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Jimmy! Thanks for the kind feedback! We’re glad we could quickly resolve the issue you encountered on your Pixel 10. Please let us know if you run into anything else.
Buy me a coffee just tried to charge me…
Buy me a coffee just tried to charge me $150 aud. I didnt make a willing payment or donation. I DON'T KNOW WHY THIS Was tried. Seems like a scam?
*edit to response: lucky it was tried to be charged to a card I rarely have money in so it was declined. The attempt was twice and it says under buy me a coffee, with the aa.e logo from your website. Someone is using your name if it wasn't you. Or maybe you assume everyone drinks coffee and people won't notice? Good luck, merchant has been blocked.
9 January 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Dani! Thanks for bringing this to our attention. We want to assure you that Buy Me a Coffee does not process charges without user authorization. A $150 AUD charge would only occur if a payment was confirmed within an account.
Please contact our support team so we can investigate this immediately and help resolve the issue for you.
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