I cannot give 5/5, because problems appear - but the best thing is that BMC listens to their users and actually fix those problems. Contrary to many others (like Patreon), who answer like "We understa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Buy Me A Coffee's support can sometimes be a little slow, but the experience is worth it. The responses don't feel like automated copy-paste messages — it genuinely feels like you're chatting with a r... See more
Company replied
Great idea, but I ran into a problem before I even started. I assume that I registered as a business and not as a person. This cannot be changed at a later date, which means I need to use another e-... See more
Company replied
Buy Me A Coffee does a great job of helping creators get support from their fans. The interface is easy to use. I love that I was able to control my email list, send posts, load digital products, buil... See more
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Company details
Written by the company
Buy Me a Coffee is the best way for creators and artists to accept one-off support and membership from their fans.
Contact info
3.7
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Scam platform
Scam platform! False accusations of "adult content" on an EMPTY profile to steal funds!
DO NOT USE THIS PLATFORM! Buy Me a Coffee is a scam that uses fake accusations to freeze and steal users' money.
My account was COMPLETELY EMPTY. I had ZERO photos, ZERO posts, and ZERO links to any restricted content. I created the profile, received a legitimate support payment of $175, and the moment I tried to withdraw my funds, they banned me.
They had the audacity to claim I violated "adult content" policies. This is a MALICIOUS LIE and DEFAMATION. I have never been involved in the adult industry in my life. My linked social media accounts are clean and personal. They are simply using this "adult content" label as a convenient excuse to withhold my $160 after taking their fees.
They provide no proof, no explanation, and no human support. They are hiding behind automated scripts to avoid paying out. This is pure discrimination and financial fraud.
Stay away if you don't want your money stolen under false pretenses! I am also filing a formal complaint with Stripe (their payment processor) to report this fraudulent behavior.
Give me my money back and stop lying about your users!
buymeacoffee.com misssantini
8 January 2026
Unprompted review
Reply from Buy Me a Coffee
Thank you for sharing your concerns. We’ve seen your report and understand how upsetting this experience has been, especially regarding access to your funds.
We want to be clear that we do not freeze or withhold earnings arbitrarily or to “steal” funds. Account restrictions related to content or policy compliance are based on internal reviews and signals that may not always be visible on the public-facing profile alone. That said, we recognize that receiving a restriction notice without sufficient context can feel frustrating and unfair.
We take allegations like this seriously and will be reviewing your case again. We appreciate you raising this issue and the opportunity to look into it further.
So far so good
So far so good, responded quickly to a bug, I found using the app on a Google Pixel 10, it was quickly fixed..
5 January 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Jimmy! Thanks for the kind feedback! We’re glad we could quickly resolve the issue you encountered on your Pixel 10. Please let us know if you run into anything else.
Buy me a coffee just tried to charge me…
Buy me a coffee just tried to charge me $150 aud. I didnt make a willing payment or donation. I DON'T KNOW WHY THIS Was tried. Seems like a scam?
*edit to response: lucky it was tried to be charged to a card I rarely have money in so it was declined. The attempt was twice and it says under buy me a coffee, with the aa.e logo from your website. Someone is using your name if it wasn't you. Or maybe you assume everyone drinks coffee and people won't notice? Good luck, merchant has been blocked.
9 January 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Dani! Thanks for bringing this to our attention. We want to assure you that Buy Me a Coffee does not process charges without user authorization. A $150 AUD charge would only occur if a payment was confirmed within an account.
Please contact our support team so we can investigate this immediately and help resolve the issue for you.
Seven Days Passed and Still No Refund. What Is Happening?
On January 1st, I received an email informing me that my account had been suspended and that Buy Me a Coffee would no longer be able to work with me. I was told that my remaining balance would be refunded to my supporters within 7 days.
It has now been over 7 days, and the refund has still not been processed. I have seen no indication that the money has been returned to my supporters. I have sent multiple emails asking whether the refund has been initiated or automatically processed, but I have received no response or confirmation.
This entire experience has been extremely disappointing and unprofessional. There has been no transparency, no communication, and no resolution. I expect an immediate update regarding the status of the refunds.
My page is madebylucky
1 January 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Lucky! We’ve confirmed that the refunds were already processed on our end. Depending on the supporter’s bank or payment provider, it may take additional business days for the funds to appear.
Reply from Buy Me a Coffee
Hi Sel! Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. Our fees reflect the level of service and resources required to deliver quality and compliance, and any holding of funds is typically due to standard processing, verification, or regulatory requirements. We’d appreciate the opportunity to review your specific case and address your concerns directly. Please feel free to contact us so we can assist you further.
Serious payout issues and lack of customer support response
Based on my experience, I would not recommend using Buy Me a Coffee, especially if you rely on timely payouts for your work or business.
Since July 2025, I have been facing serious issues receiving payouts for transactions that appear as completed on the platform. To date, I have not received any of the funds, despite having submitted all requested verification documents.
As of today, there is still no solution. No clear explanation has been provided, no policy has been cited, and no timeline for resolution has been shared. My account was restricted/disabled without a clear reason, which has made it impossible to resolve the issue or access my earnings.
What has been most frustrating is the complete lack of customer support. I have sent multiple emails over several months, attempted to contact the company via X (Twitter) and other official channels, and received no response at all. My most recent email, sent in November, also remains unanswered.
Unfortunately, it feels like public negative feedback is the only way to get attention, as private support requests and direct communication have not led to any response. This should not be necessary for creators who depend on the platform for their income.
When a platform handles creators’ earnings, transparency, communication, and accountability are essential. Based on my experience, I strongly advise other creators to consider alternative platforms with more reliable payout and support processes.
9 July 2025
Unprompted review
Reply from Buy Me a Coffee
Hi Yeimer! Thank you for taking the time to share your experience. We’re truly sorry for the frustration this situation has caused and understand how stressful payout delays and account restrictions can be—especially when you rely on the platform for your income.
This is not the experience we aim to provide. We take concerns around payouts, communication, and transparency very seriously, and we regret that you felt unsupported while trying to resolve this matter. Account restrictions and payout reviews can occur due to compliance and verification requirements, but we recognize that clearer communication and timely responses are essential.
We would appreciate the opportunity to review your case directly and work toward a resolution. Thank you for bringing this to our attention—your feedback helps us identify where we need to improve, and we’re committed to doing better.
Julie at BMaC was incredibly helpful in…
Julie at BMaC was incredibly helpful in resolving an issue I encountered. Prompt response with immediate follow up. Great customer service!
5 January 2026
Unprompted review
Reply from Buy Me a Coffee
Thank you so much for your kind words! We’re thrilled to hear Julie was able to assist you promptly and effectively. Providing great customer service is always our priority, and we truly appreciate you taking the time to share your experience.
Complicit In Genocide
Removing an account that documents war crimes in the name of preventing violence is both disgusting and complicit in genocide.
5 January 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Said! After further review, the team has reinstated the account and restored access to the platform. If you have questions moving forward, please don’t hesitate to reach out to our support team.
Would not recommend
Would not recommend, says you can access your funds straight away but then you can’t and have to be verified etc which takes forever. My account didn’t meet the terms which is so strange as I definitely did provide information links and its use. My content page was blank as I hadn’t started posting yet obviously as it’s a new page.
Customer service unhelpful, lost out on money and not returned to sender or myself!
28 December 2025
Unprompted review
Reply from Buy Me a Coffee
Hi Cabby! We’re sorry to hear about your experience.
While we aim to provide quick access to funds, all accounts are subject to verification and compliance checks. In this case, the account did not meet our eligibility requirements. New accounts with blank or inactive content pages may not be approved, as we require evidence of intended platform use.
Funds are not lost and are refunded in line with our policies when an account does not pass verification. We regret that our support response did not meet your expectations and appreciate your feedback.
Please avoid
Please don't use this service if you expect access to your funds any time soon . They say 24 hrs to 7 days but I ended up waiting 21 days to get the money I had raised and this was only after many complaints and emails where they promised to " prioritise " my account confirmation. Nice idea but awful customer service 😡
10 December 2025
Unprompted review
Reply from Buy Me a Coffee
Hi Nick! Thank you for your feedback, and we’re truly sorry for the delay you experienced in accessing your funds. While our verification process usually takes 24 hours to 7 days, we acknowledge that a 21-day wait is unacceptable. We understand your frustration and regret the inconvenience caused.
Your comments have been shared with our team to help improve our processes and communication moving forward.
2 payments taken from my account which…
2 payments taken from my account which i know nothing about , tried to email them and got a reply saying although it says their details on my statement it might not be them!!! avoid they are scammers , card now cancelled due to these crooks
24 December 2025
Unprompted review
Reply from Buy Me a Coffee
We’re really sorry to hear about your experience and understand how concerning unexpected charges can be. If a transaction appears on your statement with our descriptor, it’s important for us to investigate it directly. In some cases, descriptors can look similar even when the charge didn’t originate from us. We encourage you to reach out to our support team again with the transaction details so we can look into this thoroughly and clarify what happened. Your security and trust are very important to us.
On time payout, chat support is also great!
They've been on time of every payout and have always responded to my inquiries and worries. I was very nervous at first because of other platform not being creator friendly but Buy me a Coffee has been really great so far and have treated me great. I'm happy to be part of it.
1 November 2025
Unprompted review
Reply from Buy Me a Coffee
Thank you so much for sharing your experience! We’re really glad to hear that payouts have been timely and that our team has been able to support you when needed. We understand how stressful it can be after dealing with less creator-friendly platforms, so it truly means a lot to know you feel valued here. We’re happy to have you as part of the Buy Me a Coffee community.
I contacted customer with a question…
I contacted customer with a question and within a matter of minutes, they responded! Best customer service I've experienced all year from anybody.
This is a great app, BTW.
22 December 2025
Unprompted review
Reply from Buy Me a Coffee
Thank you so much for the kind words! We’re really glad we could help quickly, and it means a lot to hear that you’ve had such a great experience. Thanks for using the app—we truly appreciate your support!
Suspended my account stating terms and…
Suspended my account stating terms and conditions breached when there's nothing in their T and Cs that suggest that.
Not even worth 1 star.
19 December 2025
Unprompted review
Reply from Buy Me a Coffee
Hi James! We’re sorry to hear about your frustration and understand how confusing this experience can feel. Account suspensions only occur when our system identifies potential policy or safety concerns, even if those aren’t always immediately clear from the Terms and Conditions alone. In these cases, any supporter payments are fully refunded—funds are never retained without a valid reason. We truly appreciate you sharing your concerns, as feedback like this helps us continue improving the clarity of our policies and the way we communicate decisions.
I emailed for support with payment…
I emailed for support with payment payouts. They were very helpful and responded quickly. Thank you Rea for your prompt attention. It is most appreciated.
9 December 2025
Unprompted review
Reply from Buy Me a Coffee
Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience and that Rea was able to assist you quickly and effectively. We’ll be sure to pass along your appreciation—your support truly means a lot to us.
Just bad...
19 December 2025
Unprompted review
Reply from Buy Me a Coffee
Hi Johnny! Thank you for taking the time to leave a review. We’re sorry to hear that your experience didn’t meet your expectations. If you’re open to sharing more details, we’d really appreciate the opportunity to understand what went wrong and see how we can improve.
I have read quite a few negative…
I have read quite a few negative comments about this platform and I was a bit nervous when I initiated my first payment. However the verification was done in 48 hours and I'm waiting for my first payment to arrive! I suggest everybody to read the terms carefully and if you comply with their rules, there shouldn't be anything to worry about. I really love how that the platform is very easy to use and I'm satisfied with the company so far :) Keep up the good work!
18 December 2025
Unprompted review
Reply from Buy Me a Coffee
Hi Olivia! Thank you so much for sharing your experience! We’re glad to hear that the verification process went smoothly and that you’re finding the platform easy to use. We really appreciate you taking the time to read the terms and share such thoughtful feedback—your trust and support mean a lot to us. We’re excited to continue supporting you and truly appreciate the encouragement.
Terrible
Terrible! Your page has to be approved first, which only happens after you've received your first donation of over $10. That takes weeks! Buy Me a Coffee says that once your page is finally approved, you can get paid every Wednesday. That's a lie too. They keep your money for weeks, essentially rent. And then they charge a high rate. Buy Me a Coffee's customer service is either impossible or almost impossible to reach and/or never responds. Don't do business with this company!
17 December 2025
Unprompted review
Reply from Buy Me a Coffee
Thank you for sharing your feedback. We’re sorry to hear about your frustration and understand how disappointing this experience has been.
Page reviews and approvals are part of our safety and compliance process, and timelines can vary depending on the information provided and review volume. Once an account is approved, payouts are processed according to our payout schedule, though the time it takes for funds to reach a bank can also depend on the payment provider. We never hold funds for interest or rent, and all fees are clearly outlined in advance.
We also regret that you felt unsupported—our team aims to respond to all inquiries as quickly as possible, and we’re continually working to improve response times and clarity around payouts. We appreciate you taking the time to share your concerns, as feedback like this helps us improve our service and communication.
Won't let you cancel!
They're happy to have you sign up to monthly payments. But when you go to cancel, they won’t let you!
Comes up with an error 'Javascript:Void(Null)'
I've tried three different browsers, cleared cookies, cache, temp files. Contacting support is useless, response time states it will be 'a few hours.'
Certainly, won’t be using them again! Will have to contact my bank and tell them to put a block on any payments going out to them.
Cancelling should be straight forward! Shouldn't have to go out of my way contacting support and my own bank! Will email the person I was supporting on a monthly basis to let them know that in future I won’t be supporting them unless they find an honest payment handler!
16 December 2025
Reply from Buy Me a Coffee
We appreciate you bringing this to our attention, as feedback like this helps us identify issues and improve reliability and communication. We’re sorry to hear that this experience has affected your trust, and we truly regret the inconvenience caused.
From side hustle to full-time
I have been with Buy Me A Coffee since 2021 and it's been a smooth and joyful experience. It was the beginning of my side hustle that became my full-time job, so I'm deeply grateful for its impact.
Even with some issues, sometimes, I've always been able to solve them with the help of the support team.
14 December 2025
Unprompted review
Reply from Buy Me a Coffee
Thank you so much for sharing this—it truly means a lot to us.
We’re incredibly grateful that Buy Me a Coffee has been part of your journey since 2021 and honored to have supported you as your side hustle grew into a full-time career. Hearing that our platform has had such a positive impact is deeply rewarding for our team. We also appreciate your understanding when issues arise and are glad our support team has been able to help along the way. Wishing you continued success, and thank you for being part of our community!
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