Buying the cooker and dealings with BD were smooth and efficient, cooker is brilliant however your delivery partner sent a v nice young lad out without a means to get cooker out of truck, no trolley... See more
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Ordering was easy. Product came within 2 weeks which was great. Delivery was quick the driver called me to give me a heads up to when to expect it which made it more of a personal experience.
Company replied
The freezer works well. Delivery was fasted than I anticipated. However, I had thought that delivery would also come with set up.
Company replied
Got the nothing phone 3 and genuinely saved €300! Phone came in perfect condition, 2 days earlier then expected by dod courier. No customs or vat. I bought a laptop from their sister site in 2007 so t... See more
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4.0
Great
10K reviews
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Absolutely ridiculous
Absolutely ridiculous. Bought a kids bunk bed in Jan 2025, one piece turned up broken, they sent a full box of replacement parts. Thankfully when a second piece broke 6 months later, we had that part in the box. After 18 months, the whole bottom side rail is snapped in half. They won’t replace the part as we’re out of warranty but our kids are 4 & 2, I no longer trust the bed anyway, it’s a bunk bed. The whole bottom bunk
Side rail snapped in half along where the slats sit. What would happen if my kid came down on top of the other one and I’m not being offered a full replacement or a refund? They wouldn’t even offer to replace the side free of charge! Absolute joke.
24 July 2026
Unprompted review
Reply from Buy it Direct Ireland
Hi Laura,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Excellent & delivery really quick 👍
27 July 2026
Reply from Buy it Direct Ireland
Thank you for your positive feedback! We're delighted to hear that you had an excellent experience with a quick delivery. If you ever need anything else, feel free to visit Laptops Direct for a wide range of products.
Best regards,
Lee
10/10
Item was very well priced. Delivery was fast and friendly. Communication was perfect. 10/10
27 July 2026
Reply from Buy it Direct Ireland
Thank you for your fantastic feedback! We're thrilled to hear that you found our prices competitive, enjoyed a speedy and friendly delivery, and had excellent communication throughout. We appreciate your kind words and hope to welcome you back soon.
Best regards,
Lee
SCAM
SCAM - I am almost 4 weeks waiting on an order for delivery to Ireland. No email yet about delivery. Customer services trying to tell me that one item is in stock in a warehouse in Huddersfield (England) and the other is in stock in a warehouse 1.5hrs down the road in Castle Donington (England also). . According to their website I could order them today and get them delivered by Tuesday 4th August (they were both 'in stock' apparently when i ordered them). . Wont give me any information except to say they cant deliver them until they are in the same warehouse and they dont know when that will be. Literally talking around in circles with broken English and zero information. Shouldnt be allowed to operate a .ie website as its a scam. . AVOID!!
27 July 2026
Unprompted review
Reply from Buy it Direct Ireland
Thank you for sharing your positive experience with us! We are thrilled to hear that the product you received was exactly as advertised and that it arrived on time. If you ever need more products, feel free to check out Laptops Direct for a wide range of options.
Best regards,
Lee
Reply from Buy it Direct Ireland
Thank you for the positive feedback! We are delighted to hear that you found our service professional and on time. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Take care!
Lee
Fitst send me the goods i have ordered
Fitst send me the goods i have ordered. And then i will evaluate you.
22 July 2026
Reply from Buy it Direct Ireland
Hi Janusz,
Thank you for your review.
Please accept our sincere apologies that you have not yet received the goods you ordered. We understand your frustration and appreciate that you would prefer to assess your experience once your order has arrived.
I have asked our delivery team to call you within the next 2 working hours to discuss it further.
We review customer feedback internally to help improve our service, and your comments will be shared with the relevant teams.
Kind Regards,
Dyann
Reply from Buy it Direct Ireland
Thank you for being a return customer and for your positive feedback on the excellent value you received. We're thrilled to hear that you had a great experience with us. If you ever need anything else, feel free to visit Laptops Direct for a wide range of products.
Best regards,
Ivy
I ordered the same product twice by…
Overall I was happy with the experience of ordering .However I ordered the same product twice by mistake and I got no follow up when I asked about this .
22 July 2026
Reply from Buy it Direct Ireland
Dear Customer,
We are delighted to hear that you were happy with your ordering experience with us. We apologize for any inconvenience caused by accidentally ordering the same product twice. We aim to provide excellent customer service, and we regret that you did not receive the follow-up you expected.
If you are looking for a different range of products, we recommend visiting Appliances Direct (appliancesdirect.co.uk) for a wide selection of appliances.
Best regards,
Ivy
Response is automated and non sensical
Response is automated and non sensical. Refurb products shouldn't be more expensive than new ones. The agent was also artificial making the experience pointless typing to a generated answer based on probability
21 July 2026
Unprompted review
Reply from Buy it Direct Ireland
Hi John,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Ordered a Boss Grill King Egg (27"…
Ordered a Boss Grill King Egg (27" Ceramic Kamado BBQ) on 24 June 2026 for €963.94 (order 57250369), dispatched 30 June via Palletforce.
When the courier attempted delivery, I refused acceptance at the point of delivery — exactly the scenario Buy It Direct's own website covers: "you can refuse the item at the point of delivery and it will be returned with the driver." Their telephone support team confirmed this was correct and that no further action was needed from me.
Despite that, on 6 July 2026 Buy It Direct processed my case as a standard return (ref 79134843), asking me to package the item myself and pay a €120 collection fee out of my refund — even though I never had possession of the goods to package or collect.
Two weeks later, on 20 July 2026, with zero communication in between, they unilaterally closed the case, claiming the item "has not arrived in our warehouse yet" — as if I had failed to return it. In reality, the goods were never delivered to me in the first place, so there was nothing for me to send back. Their email now tells me to "start again," as if my refusal at the door and the last three weeks never happened.
I've paid €963.94 and have neither the product nor a refund. Buy It Direct markets a hassle-free, no-quibbles returns experience, but my actual experience has been the opposite: contradictory case handling, no communication, and a refund that's gone nowhere for weeks. However, after posting this review on Trust Pilot I am happy to report that I have been contacted and the issue has been resolved completely.
24 June 2026
Unprompted review
Reply from Buy it Direct Ireland
Hi Brian,
Thank you for your review.
Please accept our sincere apologies for the issues you've experienced with your refused delivery and the handling of your return and refund. We understand how frustrating it must have been.
We did speak to you regarding this and refunded the order today as requested. The funds will clear in your account within 3-5 working days of being processed.
Please be assured that your feedback has been reviewed internally.
Kind Regards,
Dyann
I still do not have the proper remote…
I still do not have the proper remote control for the electric fire we purchased.
6 May 2026
Reply from Buy it Direct Ireland
Hi Rory,
Thank you for your review.
Please accept our sincere apologies for not receiving the correct remote control for your electric fire. We understand how frustrating this might have been.
We could not see that you have contacted us regarding this, but if you wish to discuss this further, please do not hesitate to contact our customer service team.
Once again, thank you for your feedback, and should you have further questions or concerns, please do not hesitate to contact us.
Kind Regards,
Dyann
Reply from Buy it Direct Ireland
Thank you for the positive feedback on our service! We're thrilled to hear that you found your experience with us to be very good and fast. If you're in need of any other products, we recommend checking out Laptops Direct for a wide range of laptops and tech products.
Happy shopping!
Mark
Ordering was easy.
Ordering was easy.
Product came within 2 weeks which was great. Delivery was quick the driver called me to give me a heads up to when to expect it which made it more of a personal experience.
17 July 2026
Reply from Buy it Direct Ireland
Thank you for sharing your positive experience with us! We are delighted to hear that ordering was easy for you and that your product arrived within 2 weeks. It's great to know that the delivery was quick and that the driver provided a heads-up call, making it a more personal experience for you.
If you ever need anything else, feel free to visit Laptops Direct (laptopsdirect.co.uk) for a wide range of tech products.
Best regards,
Ivy
If there was a less than one star I’d…
If there was a less than one star I’d tick it. If you’re buying for Ireland delivery do not look purchase go into another site. Totally unreliable. I ordered for June 28 th delivery. Fast forward 14 days nothing. They are using this totally unreliable company for delivery you cannot contact. My item has been in storage in Ireland 10 days no delivery. If you’re in Ireland scrap this site choose another
12 June 2026
Unprompted review
Reply from Buy it Direct Ireland
Hi Sarah,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Awful costumer’s service
For the past three months, we have been living without the refrigerator we purchased from Buy It Direct in November. The company first promised to repair it, then to replace it, or refund. However, the faulty refrigerator is still taking up space in our home, and we still haven't received our money back. The phone numbers listed on the invoice are not working.
16 July 2026
Unprompted review
Reply from Buy it Direct Ireland
Hi Natalie,
Thank you for your review.
Please accept our sincere apologies for the delays in resolving the issue with your faulty refrigerator and the frustration caused by the lack of a repair, replacement, or refund. We understand how disappointing this might have been.
The issue is now being handled by a case manager, and collection has already been booked.
We appreciate you taking the time to share your feedback, and your comments will be reviewed internally and passed to the relevant teams to help improve our service.
Kind Regards,
Dyann
Reply from Buy it Direct Ireland
Thank you for your positive feedback! We are delighted to hear that the item you received matched your expectations from the pictures. If you ever need anything else, feel free to visit Laptops Direct for a great selection of laptops and tech products.
Best regards,
Ivy
Reply from Buy it Direct Ireland
Thank you for sharing your positive feedback! We are delighted to hear that the item you received matched the description perfectly. If you are looking for more great products, we recommend visiting Appliances Direct for a wide range of appliances.
Take care!
Mark
Transaction was very simple and order…
Transaction was very simple and order was promptly dispatched and delivered.
23 June 2026
Reply from Buy it Direct Ireland
Thank you for sharing your positive experience with us! We're thrilled to hear that your transaction was smooth, and your order was dispatched and delivered promptly. If you ever need anything else, feel free to visit Appliances Direct for a wide range of products.
Warm regards,
Lee
Absolute absolute joke of a crowd—avoid!
I ordered a large radiator meant to land on the 28th of June. Gave it until the start of July just in case it was coming in a separate box or whatever, but absolutely nothing arrived.
Rang them up and got told they’d have to check with the courier, which would take five working days. After that, apparently it could get bumped up to an account manager. I rang them back the very next day just to make sure things were actually moving, and the person on the phone promised the account manager would ring me back in two hours right at 5:00 PM. I missed their call by literally seconds, and when I tried dialing them straight back, the lines were already closed. I got a voicemail from an account manager named Mark with zero contact details or an extension to ring him back on, and he tells me it’ll take another five working days just for the courier crowd to get back to them??? Oh and also sent me a message on their website - but there is no way to respond to it.. SO 10 Working days for a mistake that has NOTHING to do with me and useless customer service...
I have placed orders with other companies while doing the work on my house and two different companies had issues with delivery but they have been SOOOO helpful and took full responsibility. Pay more for another company and stay away from these guys.
It's an absolute joke at this stage, and it is delaying all the work in my house. I'm waiting a month for an item I've already paid hard-earned cash for, and the customer service is an absolute shambles. Once they have your money, they couldn't care less. Avoid at all costs!!!
6 July 2026
Unprompted review
Reply from Buy it Direct Ireland
Hi Muireann,
Thank you for your review.
Please accept our sincere apologies for the delay in receiving your radiator and the frustration caused by the handling of your enquiry. We understand how disappointing it has been.
We spoke to you regarding this and arranged for a replacement order, which is out for delivery today.
We appreciate you taking the time to share your experience, and your feedback will be reviewed internally and shared with the relevant teams to help improve our service.
Kind Regards,
Dyann
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