Buyback Boss Reviews 

4,253
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast payouts, noting that payments arrive quickly into their accounts while customer support remains exceptionally helpful and responsive. People consistently note that the entire selling process is efficient, completely straightforward, and communication stays remarkably clear and reassuring throughout every single step of the transaction. Some reviewers were not happy with lower valuation offers received after mailing their electronic devices in for professional inspection. Consumers frequently mentioned unexpected price reductions and sudden deductions attributed to minor cosmetic scratches or perceived condition disputes during final evaluation. Others felt frustrated when trying to resolve these pricing disagreements with support representatives.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product evaluations, as consumers frequently report receiving lower... See more

Price

People report ambiguous experiences with price, as some consumers highlight competitive payouts and initial... See more

Service

Customers had positive experiences with service, frequently highlighting fair quotes, fast processing, and... See more

Payment

Clients share positive opinions on payment, noting that reviewers received their funds promptly through... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall an okay experience. I had an iPhone 13 Pro 512 GB that was in nearly perfect condition (in my opinion) - no scratches or dents or anything. Was quoted at $300 on their website and they said du... See more

Company replied

Rated 5 out of 5 stars

Amazing, super responsive in helping me get all submitted. Then, when they got it, they told me I had undervalued it and paid me more! They could’ve gotten away with paying me $100 less but didn’t, co... See more

Company replied

Rated 5 out of 5 stars

Those company was very responsive with just excellent communication. All questions were answered very quickly. They kept me informed of the process as we went along. I chose the gift card option and i... See more

Company replied

Rated 5 out of 5 stars

My experiences with BuyBackBoss have always been great! I’ve been working with them as far back as the iPhone 11 Pro Max. They consistently provide top dollar on trades and are also very fair from... See more

Company replied


Company details

  1. Cell Phone Store
  2. also in
  3. Electronics Store

Written by the company

We purchase broken, used, and brand new iPhones at the most competitive prices. Shipping is 100 percent free. Any questions? Feel free to call or email us, a real human will respond to you immediately!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(4,253)

154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Buyback Boss is the Best!

The whole experience was quick and painless. I was contacted via text right away, and asked if I needed help or had any questions. It was great to be able to text with a real person, and get my questions answered. Shipping was fast, and it’s was a quick turn around after they received my phone. I got paid within a day, right into my checking account. It was the full amount agreed upon, and they had the highest offer quote I could find! I would highly recommend Buyback Boss and will use them again.

6 November 2025
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Dax,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

Very Fast

Very Fast, Answered All Questions I had

7 November 2025
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Stephen,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

great experience!

I sold my old Apple iWatch through Buyback Boss and had an excellent experience. They were super helpful and responsive throughout, made the process really easy, and even offered quick solutions when a few tricky details came up. Highly recommend them for anyone looking for a smooth, honest way to sell their tech!

19 August 2025
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Kathryn,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

BuyBack Boss was very easy to complete…

BuyBack Boss was very easy to complete my transaction from the start. I was most impressed with how transparent they were. When I turned in my phone, they actually notified me that it was in better condition than I had claimed, and that they would be giving me even more money back. I would recommend them 100%.

22 October 2025
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

I bought a new unlocked iPhone 15 Pro…

I bought a new unlocked iPhone 15 Pro in its original packaging. It arrived quickly and was exactly as advertised. The price was fair. I’m very pleased with it.

30 August 2025
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Regina,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

Excellent Experience with Buyback Boss

Excellent experience with Buyback Boss! I had great communication from start to finish. The mailing process was easy, quote was very good (and $20+ more than other offers), communication was excellent and payment was easy/fast! It was a great service experience! Highly recommend!!!

28 October 2025
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi SFH,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

Reliable service

Reliable service and very communicative. I go to them whenever I need to sell my devices.

6 November 2025
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Mario,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

Great

Great! Was helped throughout the whole process

6 November 2025
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Simba,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 1 out of 5 stars

Stole my phone and they filed a charge back on payment

I sent in my phone to them. They sent me a check. I cashed the check then a week later they filed a charge back with my bank on the check saying it was a duplicate check when it wasn't. So they got away with a free phone and screwed me over on a bank because now my bank is closed out and I owe $300 to my bank. Iv filed a report against them for scamming

6 August 2025
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Michael,

I'm sorry to hear about your check! After speaking to you through email, we found that the reason your check bounced was because it was accidentally deposited into an account that you closed. So the check is still valid, the funds just need to be deposited into a valid bank account.

Please let me know if there is anything else we can help you with!

Thank you,
Casey with Buyback Boss

Rated 5 out of 5 stars

Excellent service.

Buyback boss did an excellent job assisting me with buying my old iPhone. It was an iPhone 8 Plus. It was very old and I think they were very fair with their offer. They kept me updated by email every step of the way. Their representatives were very helpful and courteous.

29 October 2025
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Connie,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

Excellent Service

They friendly, helpful and honest. My returned iPhone was actually a newer model than I had said. They saw that and paid me a good deal more than quoted.

27 October 2025
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Shark,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

the appraisals are fair

the appraisals are fair, payment is quick!

5 November 2025
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Nelson,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

Using Buyback Boss to sell my phone was…

Using Buyback Boss to sell my phone was an easy and smooth experience. They had a liaison reach out right away and they answered all the questions I had during the whole process. I was paid the day after they received my phone. The money I received for my Iphone 16 pro was very satisfactory. I highly recommend them!

24 October 2025
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Jose,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

Couldn’t ask for more!!

Everything went as planned and was on-time and as promised. I couldn’t have asked for a better experience. I’ve used two other services like this and the other two tried to nickle and dime me out of some of the offer. Buyback Boss did no such thing and gave me full price for my iPhone.

26 October 2025
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Eric,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

As advertised

As advertised, no games. Sent in my phone and was paid as advertised.

15 October 2025
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Ed,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

Offered good price

Offered good price, was easy and painless.

8 October 2025
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Holly,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

Easy to follow instructions and great…

Easy to follow instructions and great communication every step of the way. I received my gift card quickly and with no problems. Highly recommend.

28 October 2025
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Maggie,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

quick response

The Customer Experience Specialist was very helpful to provide any quick response and different solution.

24 October 2025
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Leo,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

Exceptional Customer Service

In short, the customer service was out of this world! My entire experience was such a pleasure, despite me getting less than my estimate (my fault!). Proactive, thoughtful, professional communication. Thorough responses with supporting photos and documentation. Exceptional in every way. I can't say enough good things about this company and my experience with them. Outstanding. I would go out of my way to do business with them every opportunity I could.

5 September 2025
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Jennie,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

Absolutely great customer service!

Absolutely great customer service! There was a problem with one of the phones we sent in, very clearly evident in the photos they provided. Lyka was great at walking through the issue and did everything possible to make things right. Will definitely use their service in the future!

2 October 2025
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Tim,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

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