Butter & Crust Reviews 

I saw butter and crust on Instagram as I’m sure many others did. Unfortunately I have huge regrets now.

The “courier” Jose called me at 5:58am… who in their right mind is awake at this time. Unfortunately they have “covered” themselves with writing “from 5am” in the website FAQ’s in tiny text.

He then decides that the reception of the building is unsuitable to deliver to, despite it being 24/7, and in my order notes.

“Delivery refused” I’m so sorry I wasn’t awake at 5:58am waiting at the door…,

This business model needs change and the lack of customer service support for this is very telling.

Please fire Jose. What an awful courier with no common sense.

I look forward to my Butter & Crust Sunday mornings. Having these delicious pastries delivered for my breakfast makes me feel like I am staying in a high class hotel. The fact that my bread and bagel delivery sorts me for the rest of the week is only an added bonus. Also I would be remiss if I didn't say these are hands down the best bagels I have tasted in the UK!

Excellent service

Reliable delivery and good bread.

Always packaged beautifully, breakfast is always better with a Butter & Crust delivery, some delicious options to choose from and love the flexibility of being able to amend your order the week before it comes.

I absolutely love them!

The subscription is so flexible and well priced!

They review and refresh what they offer and they even put out special seasonal items.

I love the “surprise” pastry box, we’ve always gotten a different assortment. And the bread is amazing. We also order the eggs, and there is a big difference in quality, but only a slightly higher up mark compared to the regular store bought ones.

All their products are locally sourced (locally meaning the UK, as close as possible).

I had to cancel my subscription for a period while my health required me to do a rigorous diet for an unclear period of time, and it was very easy to request and was given a kind reply immediately by the team.

Cannot recommend enough! Keep it up.

Everythings is great, delicious bread, great pastries and also fantastic customer service.

Such a great business! Delicious sweet and savoury treats with a good variety of options and changing “menu”. The baskets are always delivered promptly and the customer service team is very friendly and helpful.

Excellent quality pastry and safe delivery, our 4th order and yet to be disappointed. Recommend

AMAZING bread, pastries and juices delivered to your door before you wake up. The bread is fantastic quality and a joy to eat. Customer service is helpful. Delivery has been very reliable and they follow the very specific instructions I have added to my profile. One star missing purely because I find the website a bit of a pain to use - really difficult (impossible?) to select different sizes of the same bread and not as easy as I would like to amend regular orders.

Not as fresh as advertised. I received the first delivery today and was not impressed. Pain au chocolates were very hard and visibly stale. Too bad, as I loved the idea and the ads looked very different from what we saw.

Produce is ok, a bit over priced. Baked stuff is good, eggs not great. Delivery service is terrible - either left on the doorstep at 5am for the foxes, delivered late or not delivered at all.

Bought intending to be a one-off but going to be more regular now! Delivery as expected and produce fresh and of high quality. Eggs definitely fresh as they poached brilliantly (always a challenge). Would skip the granola, not so special and quite expensive for what it was. Well done…

Very fresh products and delicious pastries delivered from bakeries that I had wanted to try but personally find too far. Customer service was also fast and responsive to help with my order.

Love Butter & Crust! It’s lovely to wake up to a fresh loaf of sourdough every Saturday morning, and I love the option to add seasonal treats every so often for special occasions. Everything is delicious and their customer service is truly exceptional.

always on time, good bread and pastries, love the fact they have partnerships with other day to day foods/ drinks too

Great company delivering delicious breads and pastries to my door - lovely to receive on these cold Sunday mornings! The bagels are particularly good. Excellent customer service when I’d ordered the wrong items by mistake and they corrected it and refunded me straight away.

I first received a flyer through the door a few years ago and have been eyeing up Butter & Crust ever since. I decided to take the plunge a few weeks ago and glad I did. Breakfast appears like magic outside your door on the Saturday morning. Everything is well packed and sealed to protect it from the elements - which is great. I did wonder how that was going to work!

It’s my second order. The pastries are chefs kiss. I recently had the best almond croissant I’ve ever tasted in my life! I’d have just a box of those alone if it was an option! (Hint hint). Juices are lovely and fresh, bread is fresh and overall, everything feels like a lush experience, but from home. I’ll be switching out different items as and when I feel, but pleased with everything so far.

I love Butter & Crust, their sourdough and savory pastries are my faves! Such a nice treat on a Sunday morning.