Butter & Crust Reviews 

708
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 207 reviews, customers overwhelmingly had a great experience with this company. Reviewers consistently praise the delicious, fresh, and high-quality products, such as pastries, sourdough, and juices, often highlighting their excellent sourcing. The delivery service is widely appreciated for its reliability and convenience, bringing orders promptly to the door, often early in the morning. Many consumers also commend the customer service team for being responsive and helpful. Conversely, some people experienced inconsistent delivery, citing late arrivals or items left insecurely. Others noted occasional product quality issues, like stale items or variability in freshness. A few reviewers also reported dissatisfaction with customer service regarding unresolved problems or changes to agreements.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the exceptional freshness and... See more

Quality

Customers had positive experiences with quality, consistently praising the exceptional freshness and high... See more

Delivery service

People report positive experiences with delivery service, often praising the fresh produce, excellent... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as amazing, excellent,... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delicious variety of fresh breakfast pastries to wake up to on a Sunday morning. Other breakfast staples include apple juice (fresh and unprocessed), eggs, top quality sourdough, yoghurt and Monmouth... See more

Rated 5 out of 5 stars

Butter and Crust Bakery is a wonderful small local business that I love supporting. Their pastries are absolutely fantastic and always so tasty, with a great selection to choose from. The new savoury... See more

Company replied

Rated 5 out of 5 stars

Butter and Crust bagels are superb. Top notch. The sourdough probably is too but we managed to fluff our lines with last weekend's order so that's still to look forward to. The very early morning deli... See more

Rated 5 out of 5 stars

We love Butter & Crust in our family. It’s our fortnightly breakfast treat. The bakeries’ quality is outstanding and we love the “surprise” effect on what we could get on the “four morning treats” op... See more


Company details

  1. Delivery Service

Written by the company

In lockdown we started delivering sourdough loaves and pastries to our neighbours. Now we're delivering our weekly bundles to thousands of households across South London. We deliver early on Saturday and Sunday mornings so that you can start your weekend with fresh bread and pastries waiting for you on your doorstep. Every bundle is delivered directly by us, by bicycle.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

708 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(708)

200 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely pastries

Lovely pastries, bread, yoghurt and eggs. The delivery is so quiet that even our dog doesn't hear the delivery being dropped off, so there is no fear of being woken early. Recommend.

31 January 2026
Rated 5 out of 5 stars

Excellent home delivered boutique hotel-style breakfast

Delicious variety of fresh breakfast pastries to wake up to on a Sunday morning. Other breakfast staples include apple juice (fresh and unprocessed), eggs, top quality sourdough, yoghurt and Monmouth coffee. It’s a little pricey but it saves you a schlep to the high street when all you want to do is lounge around in PJs and enjoy a special hotel-style breakfast at home.

19 January 2026
Rated 5 out of 5 stars

Bagel surprises

Butter and Crust bagels are superb. Top notch. The sourdough probably is too but we managed to fluff our lines with last weekend's order so that's still to look forward to. The very early morning delivery might wake your dogs up. Customer service team responds very rapidly.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and delicious

Excellent customer service and I’m a big fan of the cinnamon raisin bagels and the cookies! I had to change my delivery to every other week to prevent myself from eating 6 per week (really, per 3 days). And love getting a different organic preserve each order!

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Great company delivering lovely…

Great company delivering lovely products while you snooze in on weekends. This is especially brilliant as I live in a croissant desert and do not want to trudge far on a cold morning in search of pastries! Customer service from Maria was excellent when I had a small issue with ordering.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Delicious, efficient and well worth a try!

Took a punt on the basis of an insta advert - what a treat it turned out to be! There when I opened my door at 8am, exactly where I had asked for it to be put (I live in an area with active porch pirates) Gorgeous bread and pastries. Delicious butter and smoked salmon. On the Saturdays we are at home, this is going to be a regular thing. Great customer service to my query - please please but cinnamon rolls on your regular list and you'll have us as weekly customers for life!

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Great quality bread and pastries

Great quality bread and pastries. I also love their eggs. Customer service have been very quick and efficient to help when there’s been a problem. My only little gripes are that sometimes the bags are packed with the pastries at the bottom and they get a bit squished, and also that the large paper delivery bags now come wrapped in plastic. But still 5/5. They are a young growing company and I’m excited to see how they develop.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Super treat on a Sunday

I very much look forward to my regular delivery from Butter & Crust. The flaky, buttery croissants, the fresh eggs, the wonderful apple juice and other goodies is a real treat, delivered right to our door. Love it!

21 December 2025
Unprompted review
Rated 1 out of 5 stars

Not truthful

Not truthful. The (inconsistent as in one day at 5am the other at 8) deliveries are NOT done by bike. I have a bell video, not only is the delivery not by bike but the driver leaves the car idling when they come to the door. I have highlighted this and their response made me decide to cancel my subscription.First of all they kept apologising for the confusion - there was bo confusion, everything was very clear they were lying about the delivery on a bike - they said the cyclist had problems that day, so I checked the pst recordings and guess what, all deliveries were by car - when Instated this someone wrote apologised about the previous message and that they were misleading etc. Did anything change? No. 3 weeks have passed and still the delivery confirmation message says “our cyclist…” this is taking your customers as fools, this is disrespect and this is not business ethics. What else isa lie about their brand promises?
The quality of the eggs have also dropped dramatically. So I am cancelling my subscription.

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing mince pies

We love having Butter & Crust deliveries. It’s a wonderful weekend treat. All the items are delicious, fresh and amazing quality from small independant suppliers. We are a big fan of the Xmas mince pies. A pack of 6 doesn’t last very long in our house.

7 December 2025
Unprompted review

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