Last week I have notified Bupa of an unsettled claim, pending for more than a week, which is unusual (in my recent experience claims are paid within a week or so). Further to the said notification, th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Since 2016, I have been making claims with BUPA which were timely and successfully transfer to my account. The support from BUPA is good despite some minor issues quickly tackled with communications w... See more
Company replied
Bupa services are genuinely one the greatest out there, amazing follow up, coverage is awsome. I am able to access these services from anywhere in the world. Thumbs up!
Company replied
It is rare for an insurance company to instil confidence that they will genuinely strive to help a client receive the medical help he/she needs in a smooth, fuss-free and friendly manner. The claim pr... See more
Company replied
Company details
Written by the company
Our health insurance plans are designed for individuals, families and businesses who value freedom, generous benefits and quality in-house customer service. Our global network of medical practitioners gives you access to specialists close to home and all over the world: we aim to get you to the care you need, wherever it is.
Contact info
Trafalgar Place, BN1, Brighton, United Kingdom
- bupaglobal.com
4.3
Excellent
391 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Timely review and support
Since 2016, I have been making claims with BUPA which were timely and successfully transfer to my account. The support from BUPA is good despite some minor issues quickly tackled with communications with BUPA's dedicated and available staff. My main concern and recommendation is to be careful with the currency in the claim.
29 December 2025
Reply from Bupa Global
Dear Mr. Soro,
We appreciate your long-term patronage since 2016 and your positive feedback on our support. We're glad our staff resolves issues quickly. Thank you for the recommendation about being careful with the currency in the claim; we'll take note of it.
Kind regards,
Hassan
Customer Experience Team's effective support
The prompt and effective support provided by the Customer Experience Team in adding a new bank account to my profile is highly appreciated.
29 December 2025
Reply from Bupa Global
Dear Mr. Thai,
We're happy to hear that our Customer Experience Team provided prompt and effective support. We appreciate your positive feedback!
Kind Regards,
Hassan
Listening ear.
Listening ear.
Attention to details.
Giving options and explaining pros and cons
16 December 2025
Reply from Bupa Global
Dear Mr. Agboola,
Many thanks for taking the time to provide us with your feedback. You lovely comments are highly appreciated.
Kind Regards,
Donia
Zero Communication
Zero Communication, Endless Delays If you don’t chase them daily, nothing happens. I’ve been waiting for months with zero proactive communication—no emails, no calls, no notifications. Even after being told my payment was “on the way,” nothing happened unless I followed up myself. The process is buried in red tape and constant nitpicking over minor details, clearly used to delay payment. Be prepared to chase relentlessly, or expect to wait indefinitely.
17 October 2025
Unprompted review
Reply from Bupa Global
Dear Mr Anas,
Thank you for providing us with your details and please rest assured that I have referred your review to our Complaints Team.
Kind Regards,
Donia
It went all smooth and fast
It went all smooth and fast.
I had a yearly check up, and all related services were smooth.
19 November 2025
Reply from Bupa Global
Dear Mr. Entz,
We're happy to hear that your yearly check-up and related services went smoothly and quickly. We appreciate you taking the time to share your positive experience.
Kind Regards,
Hassan
I received a very useless threat email…
I received a very useless threat email from a BUPA staff today and i laughed. Threatening to take action against me. The same staff who told me something over the phone and wrote something completely different in his email. This is the second time this year this same staff is doing this. For me BUPA Global lack Integrity and coincidentally i read about BUPA's experience in Australia and i am not shocked because that has clearly being my experience with BUPA this year. A very useless insurance company.
7 November 2025
Unprompted review
Reply from Bupa Global
Dear Mr. Eyeregba,
Thank you for your feedback. I can locate that your case was handled by our complaints team and they have replied to you on the 10th of November.
If you still have any issues, please reply back to their email so they can assist accordingly.
Kind Regards,
Hassan
good experience
6 November 2025
Reply from Bupa Global
Dear Mr. Mahmoud,
Many thanks for your feedback; it is highly appreciated.
Kind Regards,
Donia
The determination to reach out and…
The determination to reach out and explain the corrective actions taken to contain the situation is satisfying
21 October 2025
Reply from Bupa Global
Dear Mr. Nagy,
We're happy to hear that you found our communication about the corrective actions satisfactory. We appreciate your positive feedback and are grateful for your review.
Kind Regards,
Donia
Very good experience with your amazing…
Very good experience with your amazing staff
Thanx
21 October 2025
Reply from Bupa Global
Dear Mr. Hadi,
We're happy to hear that you had a very good experience with our staff. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Hassan
Bupa is unique medical insurance…
Bupa is unique medical insurance provider in egypt I tried most of medical insurance companies in egypt but no one give you that exception services like Bupa, seamless service, and a strong commitment to continuous improvement. With a focus on digital innovation and customer satisfaction.
19 October 2025
Reply from Bupa Global
Dear Mr. Anas,
We're happy to hear that you've had such a positive experience with our services. It's great to know that our commitment has met your expectations.
Thank you for your valuable feedback.
Many Thanks,
Donia
It wad great to receive today’s call to…
It wad great to receive today’s call to acknowledge the mistakes done while processing my claim and to assure me that the issue is resolved
5 October 2025
Reply from Bupa Global
Dear Ms Mennatallah,
Thank you very much for taking the time to provide us with your feedback following the call I had with you.
I'm very glad I've been in your assistance.
Kind Regards,
Donia
I totally appreciate your concern and…
I totally appreciate your concern and care to handle the issue.
25 September 2025
Reply from Bupa Global
Dear Mr. Ahmed,
I very much appreciate you acknowledging the dedication to resolving your issue with attentiveness and support.
Thank you for your feedback.
Many Thanks,
Donia
Reply from Bupa Global
Dear Sir,
It was lovely speaking to you!
Thank you for your positive feedback; we appreciate it greatly.
Many Thanks,
Donia
The Representative got all my feedback…
The Representative got all my feedback and promised to rectify them.
9 September 2025
Reply from Bupa Global
Dear Mrs. Yusuf,
Thank you for sharing your feedback. Your input is incredibly valuable, and we’re always here to ensure your experience keeps improving.
Kind Regards,
Hassan
Good customer service
The customer service team are good and attentive to requests. They demonstrate willingness to assist at all times. They are swift in delivering pre-authorizations after approval. I am very pleased with the reception anytime I speak to them
26 August 2025
Reply from Bupa Global
Hello Frank,
This is truly appreciated and highly reassuring that you find our team attentive and caring. I would like to deeply thank you so much for sharing such a wonderful feedback.
Kind regards,
Maria
Bupa Global is an excellent company
Bupa Global is an excellent company, very supportive and cooperative.
26 August 2025
Reply from Bupa Global
Hello Haytham,
I am truly happy to hear that you have been supported by us. Thank you for sharing such an amazing feedback!
Kind regards,
Maria
Dina from customer service has been…
Dina from customer service has been very supportive in helping us through our case.
17 August 2025
Reply from Bupa Global
Dear Mr. Mostafa,
It has been lovely speaking with you; and I am very happy that I have been in your assistance.
Many Thanks,
Donia
Quick response
19 August 2025
Reply from Bupa Global
Dear Ms Hao Qi,
Thank you so much for your feedback.
Kind Regards,
Donia
i have been satisfying with the call
19 August 2025
Reply from Bupa Global
Hello Hani,
It was such a pleasure speaking to you yesterday. Highly appreciate you sharing your positive experience with us.
Kind Regards,
Maria
Great clear communication after my…
Great clear communication after my survey response. Awaiting further communicatio
18 August 2025
Reply from Bupa Global
Dear Ms Barlow,
Thank you so much for your feedback; it is highly appreciated!
I remain attentive and shall be updating your side soon.
Many Thanks,
Donia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.