Bupa Global Reviews 391

Fast and efficient

I submitted a quarterly claim which got rejected. There was very little in the description for me to correct it so I emailed to get a better understanding. I had a response within 24hrs, they explained the issue but also said they had corrected things and approved. I have been with BUPA for 2yrs now and service is exemplary. World class organization. The only improvement i would suggest is if you have to reject a claim there is more explanation so the patient can fix it or understand why. This potentially would reduce your workload. Great job BUPA

I would like to express my sincere appreciation to the Bupa customer service team for the excellent way they handled my recent complaint. The team responded quickly, resolved the issue in a very short time, and showed great professionalism and care throughout the process. I was especially impressed by their follow-up to ensure everything was on track. Thank you for the outstanding support!

Special thank to Mr. Moustafa Gamaan.

The UX is very well designed, easy, quick and effective to use. Benefits are diverse and generaly well convered. Also, the feature of reaching out a doctor online worldwide is amazing.
Nothing to add, really the best health insurance I have ever experienced so far. Thx

Very cooperative and supportive they respond quickly

It is a great company to have ur insurance with. All the claims are settled timely and have hardly any claim rejected in past 4 years. Bupa takes your feedback quite seriously and works on improving customer experience.

They will find all the excuses on this planet ever not to pay you. I have a Bupa Premier insurance and had 2 claims. 1 for a muscle inflammation (due to a stationary bike) and 1 ear pain. Both were minor and solved fast, so nothing serious.

Now for the claims process:

They ask you everything in the form, absolutely everything and at the end you have to upload the medical report and the receipt/bill. This is easy and straight forward.

Now after 7 days you get an email from a Risk department asking, guess what...EXACTLY the same thing that you have already provided when you open the claim.
The first claim took about 2 weeks with back and forth and complaints about this process.

Second claim they replied again after 11 days and the whole claim took about 1 month, again back and forth and complaints.

They already see what you wrote in the claim so they are doing this on purpose just to delay your claims and eventually for you to let go of asking for your money I guess.

Complaints are literally useless since nobody does anything so that is that.

I did this insurance for severe cases but I wanted to test them out with small claims to see how it goes.

I am done with them and so happy that I didn't had severe problems to wait for my money.

Even though they paid both claims their process is literally a joke and nobody cares about you.

Absolutely, Aisha. Here's a stellar review for Bupa's service:

Bupa's service is truly outstanding. Their commitment to seamless support, superlative efficiency, and rapid response times make them a standout choice. From start to finish, Bupa ensures a smooth and supportive experience, setting a high bar in the industry. Highly recommended!

The responses to my queries were made online which was quick and satisfactory. I received an email with the details which was explained nicely in simple language.

It is rare for an insurance company to instil confidence that they will genuinely strive to help a client receive the medical help he/she needs in a smooth, fuss-free and friendly manner. The claim process is straightforward and transparent. Processing is fast. And whenever there was a hiccup along the way, BUPA has done what they could to make it right

Application is very easy to use, both for obtaining a pre-approval and for submitting claims.
Easy to access medics and treatment facilities outside the recommended pool.
Fast reimbursement.
The only negative point I see is reimbursement not possible in RON.

Health insurance made easy:

Easy to pre-approve
Easy to claim
Easy to contact

Quick response to every time I contact them.
No complications
Quick payments

Fast response to all my concerns

Good clear information.

Chat bot could not answer my query. Passed me to a 'live' agent but I was then hanging on for over half an hour to get a response - the BUPA app then timed me out

Bupa Team always go an extra-mile to satisfy their clients. Thank you and hope all businesses treated their client like this team!

The issue was finally solved, and the customer service agent, Mr. Hassan Tarek, handled it very well. Many Thanks to him and the team for handling my situation quickly and well.