Bupa Reviews 

Tried to use the chat line 3 times to query a claim. The chat person either cut me off or didn’t read my messages just directing me to their website! I then tried to call them and waited 30 minutes then gave up! Still don’t know how to do the claim

Bupa does not have old fashioned online form or email style communications. They have chat options and even if you want to complain, you need to use chat or to call Bupa. I thought that these chats are AI, but it happened to be real people. They just ignore your questions, drop- off and take time up to about 15 min between sending you meaningless messages. It may take few hours to communicate with Bupa and not getting any reasonable answer.

Wait till you need to give them a call... HELL.

Wrost insurance ever. They never claim anything.

Minimal returns and refusal to pay for procedures. Changes as was suggested by broker. Definitely will not be referring either broker or bupa to anyone.

I have a 8 month old needed tongue tie procedure but wouldn’t cover until he was over 12months. So much for support when they require something urgently dispute the parent/membership holder holding private for over this period.

Most incompetent customer and messaging service I ever experienced. Bupa still owe me benefit from 4 different claims after 1 month

I’ve held hospital and extras with this company for over a year. One of the extras is remedial massage. I tried twice to claim for two massages from a company that allows claiming and both times BUPA rejected the claim. I tried to contact them through the chat on the app as its impossible to get through by phoning and the app said someone will get back to my shortly. Several minutes later the chat cancels my request and said it’s been taking too long to respond. What the heck…..they take to long to respond and then cancel the chat.

Customer service is slow, and ineffective with different advice given by multiple staff on the same issue. Hold times are long and the experience as a whole is not one that inspires confidence. Very much regretting switching to Bupa and are currently looking at other options.

Don't waste your time with these people. eg. Those idiots asked me for my phone no. in a chat message verification and wrote back and stated that was not my correct membership no. and it got worse from there!!. I'm no longer with them.

Terrible customer service, do not go with Bupa

they have attempted to charge me $400, $940, and $300 on seperate occasions due to: them changing my policy without asking, then not honouring the 6 weeks free promo deal they were aware of, not lining up their systems correctly, removing my debit card from my account and changing my pay rates due to an unwarranted charge. their chat feature is awful, you have to sign out then sign back in to the app to get updated information. don’t join them unless you want an absolute headache

I cancelled my policy over a year ago and they continue to take money. I have been unable to contact them because I they don’t have an email address and every time I get on the phone the wait is too long. Disgusting and should be absolutely criminal.

The worst health insurance company I have ever dealt with.

I have been waiting for more than a month to receive reimbursement for a hospital claim that I already paid myself. I have contacted them countless times and even submitted a formal complaint through their complaints email, which has achieved absolutely nothing.

Today, I was informed that they paid the hospital again instead of reimbursing me. This clearly shows that they either did not read or did not understand the claim documentation, as the claim included proof that I had already paid the hospital.

After more than a month of delays and frustration, this level of incompetence is simply unacceptable. I would not recommend this insurer to anyone.

The worst experience I've ever had with any insurance company. They don't respond to messages, they look for reasons not to pay, they look for reasons for exclusions, they increase price every year by 20% or more...Choose another company!!

Their online portal allows you to pay them more and add coverage but when you simply want to change your coverage after the current quarter because you can't afford it, no sorry no options to do that.

So you have to go through their outsourced support that takes at least 20 minutes to reply to 1 question, and on top of that despite you confirming multiple times so they don't make a mistake, and them replying "Yes that is correct!" they make the mistake anyway, only for the next support person to say sorry for the "previous agent" making an "oversight" but also, that they cannot fix said oversight and then they just stop responding.

So in conclusion, you get to suffer for their mistake, while also suffering through their "support" service, for the added spite that next time you will have to repeat it all again despite them seeing the complete previous conversation, and being the ones to suddenly stop responding in the first place.

I spent 45min on a Chat with a BUPA staff member. It was going well and he was responsive, then all of a sudden he didn't get back to me for more than 30min. Then ... the chat dropped out 'for security reasons'. Very annoying.

I seem to be writing numerous reviews recently. Is it because I am too picky or because the level of incompetence is of the scale?
My recent problem is with BUPA health insurance. Although I would rather call them mafia or coercive health insurance.
First I made a mistake to follow the advice of iSelect rep and switched from perfectly good insurance company (HCF) to this mob.
At first, I was deceived when I was told that BUPA returns 100% on twice yearly dental check-ups. In fact, they say the same on their advertising. However, it is only true if you allow BUPA to choose the dentist they like. As it happens, there is a considerable amount (about 30%) out-of-pocket cost if you choose your own dentist. HCF pays 100%.
Then I encountered another incompetent person at my dentist practice. She was unable to submit the claim via HICAP unit and I had to summit it myself from my home computer. As it appears, she was placing the second claim in my name instead of my wife's name and therefore HICAP rejected it. Not too complicated procedure if you put your mind to it, but what if your mind is incapable.
Anyway, that was just a beginning of my troubles. As I submitted my claim to BUPA I waited for it to be processed, and waited and waited and... Claim was submitted on 20th May and finally on 25th it appeared on the BUPA website as paid. I rejoiced, but my joy was too early. Three days later I still did not see the money in my account, so I decided to inquire with BUPA. BUPA has this wonderful facility called CHAT where you ask and then wait for someone to reply. The wait is rather waaaaaaaait as it takes a long time for someone to reply. In fact, that rather uncomplicated inquiry took 90 minutes to complete. During these 90 minutes I found out that BUPA credited my money to my BUPA account, without asking me if I want to do that. That is quite a good way to use other people money for free. When I said that I do not want that, and I want MY money in my bank account it took a while to compute, but eventually, someone called Bon resolved (I hope) this tremendous task. I had to send my invoice again, as it was too difficult for Bon to find it in BUPA's database, and he submitted my request to the other team (no wonder health insurance is so expensive. So many teams should be supported).
Now I have to wait again for THE OTHER team to process my claim and then, maybe, I will see this money in my bank account.
At the end of my very unproductive conversation with Bon he asked if there is anything else he can do, and I answered "How about giving me back 90 minutes of my life that I wasted on this chat". His answer was that BUPA will not tolerate "inappropriate language" and terminated the chat.
Can anyone help me to understand which word was "inappropriate" please.

Absolute ripoff! Selling essential visitor cover for overseas people and claim to pay 100% appointments for bulk billing doctors but then only pay half because you're not Australian?? Next they claim it's a super easy system and swipe your card yet nearly no dr accepts it so you pay the whole lit then wait 3 weeks for an answer and then get the disappointment of only receiving part payment after waiting an hour and 20 minutes on the phone... What a waste of time and money. Don't get the extra cover as its like a 10% discount card and they worm out of paying for anything. Can't wait for them to be sued.

I had bupa overseas visitors health cover. I was totally scam with this cover. I tried to cancel the cover over the phone, whatsup chat or bupa login but was unable to get it. The bupa team members over the phone are very rude, unknowingly. They don't know anything about health policy or cover if you want to talk to higher department to resolve they refuse it. They refuse to cancel my cover over the phone n demanding unnecessary documents. I want to send them anyway but there is no direct way to send them any document. They said me do over whatsup chat but nobody respond over there for hours after 2 days of struggle I finally uploaded over there. But there team members said to me we have not received it. I said , can I send through email or my bupa account. They said whatsup chat is the only option to upload it. It was frustrating and awkward experience with Bupa. They are unprofessional don't know about customer service. There communicating method is very slow n annoying. Please "Stay Away" with them. There are so many other best health cover providers in the market.

Have rang/used message service so many times in the lady two weeks. Put on hold and never heard from them again!! We will ring you back when your turn comes to fruition!!! Judy transferring you!!
Any way of actually getting any service from BUPA?
Beware Beware!
Was with HBA for years, they were great
Private Health after 50 years!!! OMG.