Bupa UK Insurance Reviews 42,295

Easy and very quick excellent

I have been with BUPA for over 25 years, but this was the first time I used my cover and the experience was absolutely great. Easy to contact them and very courteous. I am really delighted with the service and I should know because I am a doctor as well. Highly recommended

Amazing service, promot reply.

I have a Health Care Plan through work and dental claims within my allowance are always paid out promptly thank you

Easy and simple to use along with friendly staff

Initial appointment online was super quick and straightforward to book and attend, with a very helpful and thorough nurse practitioner. The referral letter was also sent quickly with detailed notes. I have also had my consultant appointment and again, can't speak highly enough of the time taken and attention to detail. Currently awaiting a follow up scan and blood tests.

Fantastic service
Couldnt get in to see my GP for over a week so used this option.
Video call within 4hrs and presciption sent to local chemist within the hour.
Would highly recommend this cover.
Brilliant.👍

I was seeing a consultant for pains in my legs which is bad after driving
The appointment was in Liverpool so hour and half in the car didn’t help

Clear guidance and upto date information.

Helpful staff and timely responses

The person that I spoke to was sympathetic and very helpful.

The lady I was talking too was very helpful.

Booked a digital GP appointment; cleared my diary; waited 45 mins and despite being informed GP was vino g, no one arrived. Fed this back - after couple of emails back and forth got a call and promise to follow up and explain. Received a call whilst I was on another call - offered times that I would be available- no response or call. Secondly had skin Analytics home AI review. Didn’t receive the promised report on results simply a message from Bupa to book a consultant appointment- so I summised that there was an issue to be followed up; I had to call Bupa (who also didn’t have the report), emailed skin analytics and still don’t have the report. Seeing consultant without report. I asked Bupa to escalate it, said they would. Heard nothing.

Excellent service, a quick approval process either via the App or through the customer service team.

Easy intuitive to use

The digital gp system is useless. GPs are clearly instructed to avoid referrals. I've spent nearly a year trying to get a referral, Bupa GPs fobbed me off. Finally got a referral, Bupa tried to deny the claim even though it is clearly covered by the policy. Finally got a pre authorisation after complaining, let's see if I have further problems

I was looking to obtain an authorisation no for a visit to a consultant.
The lady who helped me was very pleasant to deal with and very efficient and clear with her explanations. The whole procedure took less than 10 minutes.

Quickly arranged GP appointment at a convenient time. Doctor was very kind and listened to my concerns. Prescribed medication for me

Staff very friendly
Consultant very experienced and knowledgeable

I have spoken to several administrators who have been very helpful especially Toby who helped me with a complaint about paying the consultant fee. Thank you.