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Bunny Bistro Reviews 

1,260
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of fresh natural products, healthy snacks, and aromatic treats that their little pets truly adore every single day. Many people also appreciate the exceptionally fast delivery service, careful protective packaging, and consistently reasonable prices offered across the entire product range. Some reviewers were not happy with the quality on certain occasions, noting that specific deliveries contained dusty hay or awkwardly chopped small pieces. A few consumers also mentioned encountering occasional issues where the items received were not entirely suitable for their animals or failed to meet expectations.

What people talk about most

Product

Consumers find product to be positive, highlighting that rabbits and guinea pigs genuinely adore the treats,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items arrive fresh and are... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast and prompt... See more

Service

Reviewers highlight positive aspects of service, noting great and efficient experiences overall. Consumers... See more

Price

People report positive experiences with price, highlighting that the costs are fair, competitive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been ordering from Bunny Bistro for many years now, my rabbits and guinea pigs love their products, which are reasonably priced and always arrive very quickly. The range of 1kg bags is not a... See more

Rated 5 out of 5 stars

Nothing is more important than her fluffy eared Ladyship. Bunny Bistro should think themselves honoured to serve her, and they certainly do step up to the mark. Products are first class, pack size... See more

Rated 5 out of 5 stars

Fabulous. The Norfolk paper bedding for bunnies is so absorbent and completely dust free, unlike wood-chips (even when so called "dust-extracted). Works out cheaper, and WAY less messy than wood-chi... See more

Rated 5 out of 5 stars

My bunnies are eating 1st cut hay very well and they love their snacks, a lot of choices available like dandelion roots, hibiscus, chamomile, sticks etc as well as dry vegetables, fruit, oat, many dif... See more



Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Here at Bunny Bistro, we have been importing & manufacturing pet food for over 10 years, during that time we have developed great relationships with growers & suppliers all across the world! This has really helped us become one of the biggest importers of dried botanical products in the UK. We stock a very large variety of products, including leaves, flowers, herbs, forage and dried fruit & veg, all of which is free from harmful pesticides and perfect for your fluffy friend!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(1,260)

181 reviews in the last 12 months

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Rated 5 out of 5 stars

Full of Easter goodies

The forage box for Easter was, as per previous ones, filled to the brim with goodies for the bunnies. It was beautifully packaged and had a handy guide to identify the contents of each bag. Such great value too!

7 April 2025
Rated 5 out of 5 stars

Blossom Bars

The blossom bars are an absolute win with my rabbits.

All the treats my bunnies love so no complaints from me. A fantastic company and always fast delivery.

7 April 2025
Rated 5 out of 5 stars

So pleased I found Bunny Bistro

So pleased I found Bunny Bistro, the website is easy to use, quick delivery and my rabbits love the herb and flower mix, they get so excited when I get the box out and the 1kg bags make it affordable.

3 April 2025
Rated 5 out of 5 stars

Excellent quality

So easy to order, first class products, I always know that our bunnies are going to be very happy with the quality of the dried dandelion leaves and the plantain. Even better, delivery is speedy.

1 April 2025
Rated 4 out of 5 stars

Great products and service

Great products - dandelion roots, Hippy Herbal Haze x3 types. Arrived very quickly. Bunny loves them.
My only issue, and the reason they got 4 stars not 5, was the amount of bubble wrap included in the package (way too much).
However, I messaged Bunny Bistro with my concerns and they replied the next day stating they had previously had issues with the Hippy Haze containers breaking in transit, hence the extra packaging. They said that they are currently reviewing their packaging so hope to be more eco friendly soon.
I would recommend

26 March 2025
Rated 4 out of 5 stars

SQUARED UP

I placed an order for my 2 bunnies I ordered 4x pack of Blossom Bars but was only delivered 1x pack of Blossom Bars contacted them 3 times over it was completely ignored 😡

I received the items that was missing and a couple of things extra for my rabbits as you can see Bunny Bistro have responded here I've checked emails nothing possibly went in spam folder bit of a mess mistakes happen but rectified mistakes are where your reputation starts and ends I except the mistake I except the apology and we are all squared up I'll move on the products and business is very good this situation is unfortunate

14 March 2025
Unprompted review
Bunny Bistro logo

Reply from Bunny Bistro

Hello Leanne,

I’m so sorry to hear that you feel this way. We truly value each and every customer, and it’s never our intention for you to feel scammed or unheard.

We do have records of you reaching out on two occasions, and we responded requesting further information to help resolve the issue. I apologise if our replies didn’t reach you — I completely understand how frustrating that must be.

I’ve just sent you another email so we can assist you further. Please keep an eye out for it, as we’d really like to make things right and ensure you have a positive experience with us.

Thank you so much for your patience, and I look forward to hearing from you soon.

Warm regards,
Megan

Rated 5 out of 5 stars

Happy piggies

My guinea pigs where very happy with their snacks. They came well packed and was delivered very fast. I will order again.

21 March 2025
Unprompted review
Rated 3 out of 5 stars

Great products, could be packaged better

Bags came in an oversized box with no packaging to pad them out, usually a large amount of dust in the bottom of the bags. I understand this is unavoidable due to teh nature of the product, but being battered around in a box that's twice the size it needs to be is not going to help.

4 March 2025
Rated 5 out of 5 stars

Deluxe rabbit box

Thank you for my fab order . Really pleased with the selection. I always buy the deluxe rabbit and guinea box as you get a good variety of forage and flowers .

24 February 2025

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