Bunchesandstems Reviews 

DO NOT BUY FROM HERE! If I could give a zero star review I would.
Flowers were paid for in full and promised delivery on the day of our anniversary, the flowers weren’t delivered on that day, I was working away offshore and when the flowers arrived they weren’t left at the door for my wife but taken to the post office, no collection card was left for her to know this.
The flowers remained at the post office over the weekend as it was closed and they couldn’t be collected. There were emails and calls back and forth, the company only offered a $25 store credit in the beginning, my wife went to the post office on the Monday and as expected the flowers were dead, the box was very shabby and torn up the side and the bunch of flowers was tiny (paid just under $100 + postage). After sending through images of this and requesting a refund I was receiving no response after multiple emails, my wife was calling up and finally got through and was refused a refund and only offered for the same bunch to be sent out a week after the anniversary. My wife was obviously very disappointed and I felt terrible about the whole thing. The company could have done a lot more to rectify the situation as I understand mistakes happen but not replying emails for days to avoid the refund request was very poor to say the least. Not to mention they have disabled Google Reviews somehow so can’t make an honest review publicly to warn people. Most small businesses rely on those to build their brand unless trying to hide poor feedback.

Ordered flowers(8th May) 33529 for Mother's Day to send to mother in law, confirmation said may not arrive until the monday or Tuesday after, ok then. Well, they have still NOT been delivered. I have sent 2 emails now, and have requested a refund (which I better receive or i will be taking further action) and crickets, no communication at all, disgusting!!! Will never recommend to anyone.

That response seems to be your go to! I have the ordering number and invoice, I'd email them back to you but it appears you dont check you emails or respond other than to say you dont have an order for this!

Double checked address sent and billing address several times before purchasing, as they were different. The bouquet was sent to the billing address and they claim they were both the same on the order. I KNOW I didn't make a mistake as I'm OCD.
The flowers were half rotten on the carnations and smelt like fish. No one could handle the smell and a $120 order ended up in the bin. I emailed them with all complaints and they just said sorry, but that's not what we have on our end but in good faith we will give you a $20 credit on your account for future purchases. Like that's ever going to happen again!
Over priced, underwhelming, not helpful and smell from hell.

I agree with the previous reviews on this company. They are dishonest, unreliable, unresponsive and appalling service. They are a scam and take no responsibility at all for the level of distress they cause customer

Terrible. Ordered the biggest bouquet you can get for Mother’s Day full of white pink and orange roses. Received a bunch of green leaves and old broken flowers not even the same colour. On top of that I paid $20 for same/next day delivery for Mother’s Day and they got delivered on Tuesday.

I called them asking for a refund and they said “as they’ve been delivered we can’t offer a refund”. Never trust them, they know what they’re doing - scamming people, just look at all the shit reviews.

It took 5 days for the flowers be delivered from Brisbane to Rockhampton via startrack. They were all dead, wilted and a waist of $139.41. I have just found out that that absolute thieves have " generously given me a $30.00 store credit. What ever you do, DO NOT EVER USE THIS COMPANY. The fact that they never sent a receipt for payment and delivery confirmation should be your first alarm bell. They are absolute criminals and theives. There customer service personnel are mostly rude and exceptional unhelpful, every one of the bad reviews do not even come close to how bad this company really is. Run the opposite direction and use someone who is actually based in your area not based in the usa.

This service was terrible, my order was missed at the warehouse, first call told me it would be sent next day, nothing arrived, I sent 3 emails then second call said it would take another 3 days to be delivered, offered a refund which would take up to two weeks to receive and a store credit of $20! Poor comunication and service and still have not received order - beware!

Completely unacceptable. The flowers delivered were nothing like what was advertised, wrong colours, much smaller arrangement, and poor quality overall. Some of the flowers looked like they were already past their best.

I even paid extra for an upgraded arrangement and still received something that looked cheap and poorly put together.

Customer service was just as bad. Delayed responses, constant excuses about “stock substitutions,” and repeated attempts to offer store credit instead of taking responsibility.

Very disappointing experience, especially for something that was meant to be a birthday gift. I won’t be using this company again.

This company is absolutely horrible, they state they communicate via email about your order being cancelled and refunded, even though there is no email to be found. No refund sent through either, and customer service is terrible, not helpful at all and staff seem to not actually care about your problems. DO NOT ORDER anything from this terrible company.

Purchase Mother's Day Dozen Assorted Roses Special Classic which comes with (One Dozen plump luxurious long stemmed assorted colour roses - great for any occasion. Weve taken this beautiful rose bouquet and added gourmet chocolates, a stuffed teddy bear, and full size greeting card for your personal message). So we get an email just before midnight Mother's Day to be told that it will not be delivered till the 12th May, but then it didn't get delivered until the next day, and then when received there was only 10 roses a card with the receipt and not chocolates. So when I emailed to advised them at first that I was not happy that about the delivery cause at the time of purchase it was suppose to be delivered Mother's Day, but it didn't come to be told that its not come till the 12th which defeats the purpose of the gift being for Mother's Day to be told that it is coming 2 days after, but then it didn't come, it was 3 days after. Then when items were received, what they had stated you were going to received that didnt happen as welll cause it was only 10 roses not a dozen and no chocolates and then emailed them again about what was received and NO response. I did ask for a refund but they said it was to late and then they said that they would give a store credit, but instead got a 15% discount voucher.

What was delivered was not what I ordered (was of a lesser quality and content) and when I called twice to follow up I was more or less told I was confused, regardless that I had a picture of what I had ordered in my order confirmation email. The first person hung up on me when I asked how I could escalate my concern (I was not rude). The second person I spoke to told me to email an address that did not exist. This is a fraudulent operation that relies on people not checking with the recipient of the order what they actually received compared to what was paid for. I have since this review had a response - which basically says that as the flowers are seasonal, you don’t always get what you thought you were getting! I was totally unaware that chocolates and teddies are seasonal - silly me. This is a fraudulent organisation.

Terrible Customer Service via phone + email. Failure to deliver on time which failed the intended purpose. Was advised a credit/ refund would be received however whenever I follow up they just send a generic email to select credit or refund. Flowers are definitely overpriced for what they are.

Terrible experience. They arrived one week late and weren’t what we ordered and they looked like they were from Cole’s. Will never use them again.

If I could give 0 stars I would. Terrible to deal with! Spent over $140 on a nice arrangement and a gift box that was never delivered to the recipient on the designated date. When I called to understand why they couldn’t tell me and said they’d get someone to get back to me. 4 days later they still have not and when I called again to follow up and request a full refund of my money they said they would get someone to call me back. Again they never did. So now here I am 5 days later waiting for someone to give me my money back so I can pay for flowers to send to my loved one more than 5 days after their birthday.
Terrible service! Save yourself time and avoid going through these guys and go directly to a local florist. Much easier to deal with!!

I ordered flowers for my mother’s birthday and they never arrived. I’ve made a request for a refund. This company is a scam. I wish I had of checked there reviews before using. Do not make the same mistake as me.

I’m not putting my personal details in my review for you to find my order. You were emailed regarding the non delivery of this order and I’m yet to get a reply. Perhaps you should monitor your company emails more diligently than your negative reviews.

I decided to order from this website as it stated Nelson now has same-day deliveries if you order before 1pm. I ordered at 9am and got an email at 4:30pm saying the shipping would happen the next day instead. I was a bit confused at the false advertising but thought oh well I guess. Then they turned up today. They look absolutely nothing like he picture there is about 5 flowers mixed in with greenery. I am very disappointed having to pay $115 all together for the fast shipping and not even getting that. They look like they are worth about $50. I have brought better flowers from new world. I do not recommend ordering flowers from here.

NEVER use this company. I too ordered flowers to be delivered for mothers day and they did not arrive for 2 days after. I tried to call 4 times but kept getting hung up on. The flowers are NOTHING like I ordered and look like they can from a service station.

My daughter ordered flowers for me for mothers day, to be delivered last Sunday. Today is Wednesday and still no delivery has been received. To further insult us, theyre refusing to give my daughter a refund.
In addition to this, they told my daughter l had to be home to receive them, so l spent my mothers day waiting. I waited all day and didnt get to do anything l wanted to do.
Never use this company. Theyre over priced and steal your money and your time.

Ordered flower for mothers day. Paid $19.95 for delivery. Not delivered at all!!
Wlrang for an update to be told they were delivered may 13th (3 days later) at 2am in the morning. Still NO flowers and no help from company when called, barley speak English

I purchased flowers for my mum for mother's day i placed order and paid i recieved 0 communication from them despite them claiming they emailed me i recieved initial email with order number but no further correspondence. When order didnt arrive on date i requested at time of order i was told they were not able to service area and a refund would be issued within 10 days , its just not good enough my mum waited all day because I told her a package would be arriving today to her receive nothing customer service is poor in my opinion and if I could give 0 stars I would i definitely will not recommend or purchase from this business again