Bunchesandstems Reviews 

**EDIT order number #14429 made on 08/03/26**

My mum (who lives in the UK) ordered flowers which never arrived. I contacted the company who said the flowers had never been delivered due to the "bridge closure". I explained I do not live close to the Fremantle bridge and that should not have affected the delivery. They agreed to send another bouquet. This was never received. I have since phoned the company twice and have emailed twice to request a full refund. The emails have remained unanswered. On the phone the customer representative states they have referred the problems to the "investigations team" and refuse to speak further or put me through to the team who can issue a refund. I believe this is no a scam and they have stolen $104.45 from my Mum. (As she lives in the UK I have been contacting the company on her behalf as I live in Australia)

Do not buy from this company. I ordered flowers for a first anniversary they arrived 3 days late. In the meantime I demanded a refund. Still waiting..
the pathetic flowers arrived 31st March, nothing like photo, very sparse and to the point were not delivered as the advertised “same day delivery” I called the number and the thing on the other end said they are based in vic. WFT. The company is hard to get a hold of, online chat is useless, emailed the issue & then I get a no reply email. Pricks

I ordered flowers online on Sat 28 March, with same day delivery. Flowers were for my friends birthday on 29 March. I sent 2 emails asking about delivery over the weekend. I didn't get a response, so I phoned on Mon 30 March and was told the courier didn't deliver over the weekend, would collect that day and deliver 31 March. No delivery the morning of 31 March, so I phoned again and this time was told Kings Meadows is outside their regional area and delivery would be tomorrow, 1 April.
My friend's birthday was now 2 days ago! In future I'll be using a local florist, not an online one like this. TERRIBLE!

the company cant even find my account or my order status. I gave them my order number and they advised me that they cannot find it. Is this a scam site? i am not even sure if the flowers have been delivered

Late delivery and appalling customer service.
Would never recommend

DO NOT BUY FROM THIS COMPANY. They take your money, they do not deliver, they promise a refund and they don’t do that either. I prepared a couple of hundred dollars on flowers, chocolates, card and next day delivery.

The next day when the flowers didn’t arrived I called them and asked when they will be delivered, I was told that their third party supply doesn’t have the flowers today and they will delivery them as a priority the next day.

Obviously when you send flowers you are needing them to be sent for a specific reason and specific time. This was not satisfactory however after much disappointment I agreed to one day delay. The next day I called to see if my order would be going they told me it was on the truck out for delivery as it was a priority run. 4 hours later I called and asked where the delivery was, I was then told they had forgotten to give the order to the supplier and it missed the truck run. Two calls, one day, two different lies!

I then requested a refund, was told no they can’t help with that I need to wait until they can deliver in three more days. I stood my ground and was then offered a refund. Many days later I am now writing this as I haven’t received a refund, the delivery was never dispatched and many innocent people are being ripped off.

Of note: the contact centre is either offshore or they only have non-English as first language people answering. The entire process felt like a scam from start to finish. I’ve had to log a claim with the bank.

Stay away from this online store!

absolutely disgusting service! DO NOT BUY FROM HERE! they say same day delivery but thats not true.... we waited ages for these flowers to be delivered and then they turned up dead.... this company is a scam and will not give you your money back!

Husband ordered 50 roses online.
The flowers I receieved had 10-15 roses only not 50. They came with a tiny mason jar to put them in - virtually falls over because its soo small.
The message for the recipient was disgusting - it was on a reciept not even personal - quite funny.
The flowers arrived in a box alongside a mason jar to diy.
This company should be ashamed- sorry but your a rort and have no idea how to run a business. Do not buy! Buy local!
The website describes "The simplest way to send stunning, heartfelt flowers anywhere in Australia". What a joke!
- in response to the company saying they contacted me and left a voicemail- I can confirm this is incorrect and we have heard nothing from them

Terrible, scammy florist. Still dont havd thd flowers i ordered 2 days ago. $138!! Never again!

Disgusting florals. Terrible service. Said same day delivery was delivered in a cardboard box with no vase but should have had one. Nothing like the photo on the site. 2 days later received it. This is a scam. Do not order from them!

Flowers delivered were nothing like what was ordered (ordered natives, a bright bunch of carnations is what was received). Website stated same day delivery, however they were delivered the following day. Customer service non-existent, no reply or acknowledgement of email sent to them.

I would give 0 stars if I could. Do not touch this company with a bargepole. I am $60 + dollars out of pocket for flowers I ordered last Tuesday for next day delivery to a couple going through a sensitive situation. They have still not arrived. I have spoken to three different people since then who have all assured me the flowers were being delivered that day. Disgusting service. Should not be allowed to operate this way. There are so many people out there running good businesses and working very hard to do so then you see companies like this! I usually check reviews before using a service but didn't this time. Lesson learnt. Hopefully they are shut down soon to avoid more disappointment to people and lost money at a time when money is more precious than ever. Shame on you exploiting people in this way.
Your reply is a complete lie. My order number was 17195. I have proof of your company name and order number. Do the right thing and provide me with my refund. You ruined a little surprise for a family member during a sad period.

I purchased flowers for same day delivery through Flowers from you (order number 17642) for same day delivery to Griffith NSW as a best friends mum had passed. The address was confirmed for same day delivery on the site when verified at check out. I made the purchase and at roughly 12pm I got an update that my order was on the way with same day delivery.
At 12:18, I than received an email from Bloomex to say my order showing a different order number (#2521602) was not going to be delivered unil the 24th and that my order was outside of local delivery delivery zone. I contacted chat and got the same message I got in email so I called Flowers from you/Bloomex customer service and spoke to someone who said they could not cancel my order and that they have put it on hold to be reviewed and that someone would get back to me soon regarding the outcome of my request. Their customer service was rude and not helpful.

They could not provide a promised service and refused to refund, I have disputed the transaction with my bank and reported to the ACCC.

Flowers arrived for my mother in laws birthday on time. However, and this is surely the most important thing - they were squashed into a box, less than fresh, and as my father in law said, looked like they'd been taken from someones grave the night before. Good prices, but I've learned my lesson..there's a reason some florists charge more, Won't be using these guys again :-(

Disgusting company. My Husband ordered flowers for my nanna in hospital, who was no longer able to attend our wedding due to having a fall. Not only did this company send the completely wrong flowers, but they missed the jar that she needed to keep them in (being in hospital) but also completely missed the card expressing our devestation that she could not make the wedding. The flowers they supplied were not even remotely close to what we ordered, nor did they advise us that they had to change the order or if there was some type of issue. Complete scam. We ordered a $150 bouquet which did NOT look remotely close to it's value. We have requested a refund to which they have denied us. Don't waste your money here.

To the company- don't advertise that you can deliver regional if you are unable to do it successfully. That is false advertising.

Bitterly disappointed. A week since I ordered believing they were a local florist in area of delivery- Nedlands Western Australia. Bloomex have been corresponding with me since Tue. I advised recipient no longer at address (was a hospital) and to cancel order as recipient lives remotely with no close delivery point. Told "flowers with courier" so no refund. I have been advised again today "flowers are with courier" . No refund only offered a credit. DO NOT USE this company. False advertising and no direct contact with You Are Flowers

I ordered a birthday bouquet for my girlfriend for Monday 16th March to be delivered to her work by 12pm. My girlfriend waited at her work for her birthday surprise and by 1:30pm there still was no surprise delivery. I then called you to see what was happening with my delivery and was told that you will deliver my order to my home address by the afternoon as my girlfriend was on her way home. At 4:30pm 16th March I was very disappointed as her surprise bouquet had still not been delivered. I contacted you yet again and was told my order will be delivered the next Tuesday 17th. All day Tuesday and Wednesday we waited. This is not good enough when a birthday only comes around once a year!! Absolutely disgusted with the outcome I called Wednesday afternoon and the customer service I received was rude and not sympathetic at all. Phoning again I was told by your customer service assistant that you would offer a complimentary credit with your company and a bottle of wine with my order which has yet not been delivered. Friday 20th has arrived and I just got off the phone with another service assistant from your company and I still have not received an apology. For your company to quote everywhere that you are a 100%guarantee delivery and a 24hour service this absolutely a lie.
I will NOT be recommending or ever using your company again. I am waiting to receive a total refund as you have “guarenteed” I will be receiving. I will let you know for public review what the outcome is.

Don’t even bother with this site. I purchased flowers to be delivered on the same day and they never arrived and I also never received any notification as to why. When I called them two days later I asked for a refund. I had to follow up a week later as I had not received any correspondence or my refund. They said they emailed me which I checked through every account, they did not. I then requested a refund again which I was told was passed onto management and can take up to 10 days after accepted by management to be returned to me. Not worth the hassle. Purchase elsewhere.

I bought the V3 Chuug for myself and a friend's birthday. They are well-made, keep the drink of choice cold from start to finish, are easy to clean, and look great!

Meant to be same day delivery, was pushed out one day and then they called me to say it would be another day but they would give me some chocolates. I asked for a refund and I’m still waiting for confirmation of this via email. This site says it’s Australian but it’s run by Indians in Canada. SCAM SCAM