Bullionhouse Reviews 

307
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that staff members are extremely knowledgeable, welcoming, and always ready to answer any questions without pressure. Consumers also love the transparent pricing, noting that the business offers some of the best rates for buying and selling precious metals. People consistently describe the overall process as smooth, efficient, and stress-free from start to finish. Some reviewers were not happy with the communication, noting that staff sometimes failed to proactively reach out with updates. A few individuals felt that customer service fell short of expectations, experiencing a lack of friendliness or unhelpful responses during their inquiries.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their extensive knowledge,... See more

Service

Reviewers mention positive feedback about service, consistently highlighting a professional, transparent, and... See more

Price

People report positive experiences with price, consistently praising the fair deals, unbeatable offers, and... See more

User experience

Customers expressed great satisfaction regarding their user experience, highlighting that the entire process... See more

Customer service

Users describe positive interactions with customer service, consistently praising the knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had several different valuations on my partners 23380 GM 9ct gold curb chain, before I stumbled across Bullion House on Baker Street London. Bullion House gave the best valuation price on the chain... See more

Rated 5 out of 5 stars

Communication from the team was fantastic, quick responses & estimates given before travelling in. Jonathan was both friendly & professional. Their offices are welcoming & beautifully designed. I'm ve... See more

Company replied

Rated 5 out of 5 stars

Out of all the bullion houses on the market, I highly recommend Auronum. They consistently offer some of the best prices for buyers — I’ve purchased multiple coins and bars from them — and more re... See more

Company replied

Rated 5 out of 5 stars

I've had a fantastic experience with Jordan and Liam who are both extremely knowledgeable, insightful, and very helpful! They have always been more than happy to answer any questions I have (no matter... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

307 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(307)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service!

Robert was amazing at securing my investments, The process was so easy and simple, looking forward to a good return on my investment.

9 December 2021
Unprompted review
Rated 5 out of 5 stars

100% recommend!

Nice and easy shopping experience. Had a phone call to say they were unable to ship to a different address to billing address, I also had to be in to sign for the parcel so they arranged to hold it so it would arrive on a Saturday so I would be in to receive it. It came all safely wrapped up in bubble wrap. Absolutely great customer services. I will 100% be ordering again in the future. Very happy! Thank you for all your help.

6 December 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and quality

Excellent customer service and quality. I bought from them a while ago and had a phone call from an account manager some time after. I was a bit cautious buying precious metals online and over the phone but Bullion House are very reliable and trust worthy. Thay have great knowledge about their products and are very friendly. I had a delay on one of my orders and they kept me up to date the whole way through. I would highly recommend Bullion House to beginner or experienced investors and collectors.

3 December 2021
Unprompted review
Rated 5 out of 5 stars

Excellent coins

Ordered two coins and was not disappointed with the quality.beautiful coins . waited longer than usual for 1 of them but it was well worth the wait.thankyou Robert for your excellent customer service.

3 December 2021
Unprompted review
Rated 5 out of 5 stars

Fast efficient effective service my…

Fast efficient effective service my customer service assistant Robert can never do enough to offer advice help with any problems or questions I have even listened to me moaning about my day at work 😃

3 December 2021
Unprompted review
Rated 5 out of 5 stars

Time and time again! Great Service!

Time and time again! Great Company! I have been working with Bullion House since July 2020 and in particular with Jordan. Either way, my interaction with the others has been pleasant and professional. At the heart of their business, I feel they have a huge emphasis on making their customer feel comfortable throughout the buying process. Delivery of goods has always been very prompt, delivery updates were always given an overall great experience. Have built personal and professional relationships where all types of useful investment advice are discussed. Won't buy anywhere else!

3 December 2021
Unprompted review
Rated 5 out of 5 stars

First time buyer and very happy buyer

First time buyer and very happy buyer! Purchased a gift for Christmas. Found the website easy to navigate, order came promptly and well wrapped and packaging is perfect for a present.

Price was also very competitive compared to other similar sites.

Really pleased and will definitely purchase here again.

2 December 2021
Unprompted review
Bullionhouse logo

Reply from Bullionhouse

Hi Sophie,
Thank you for the review. We are pleased to hear you liked your purchase and found the process easy. We hope to see you again in the near future!
Best wishes,
The BH Team

Rated 5 out of 5 stars

Superb

Superb. Guided through the process and advised what products suited me best. A pleasure to deal with.

29 November 2021
Unprompted review

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