BulletVPN Reviews 216

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

This VPN company called BulletVPN disabled its VPN service today and did not notify its customers and stole our money. Terrible unprofessional practice. I leave my warning here that BulletVPN led man... See more

Rated 1 out of 5 stars

dont subscribe to bulletvpn. they dont have any customer service, plus once connected, your bandwidth gets cut down to very low. my native speed is 150/150, after connected i can only get 4/15 mbps up... See more

Company replied

Rated 4 out of 5 stars

It’s a must in current times to have reliable and fast vpn service. All online services swear that they’re secured and free from cyber attacks, but when it comes to real situations, they fail to keep... See more

Company replied

Rated 5 out of 5 stars

Bullet has been pretty good for the last 4 months. I use South African based DSTV.com and though there have been 3-4 hiccups over this period, the outage has only usually been 2-3 days max which is... See more

Company replied

Company details

  1. VPN Service
  2. Internet Service Provider

Written by the company

Introduction: We are a premium VPN service that allows users to browse the web safely and anonymously thanks to easy-to-use apps for Windows PC, Mac, Android, iOS, and Amazon FireTV. We also support all other Internet-enabled devices using Smart DNS. Features: Six simultaneous devices UltraHD support Kill Switch Leak Protection Zero logging Ever-growing network Money-Back Guarantee : 30 Days Money Back Guarantee Our Pledge: We always strive to improve our service, if you have any comments, please do contact us and we will do our best to make things right.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

216 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I've used a couple of of well known vpn…

I've used a couple of of well known vpn services - without being too specific. Bulletvpn has by far been the best service I've used, their support team is so responsive. I almost feel like they take all queries personally to ensure that they respond and fix whatever issues you encounter. Definitely the best money I've spent, thank you guys! Looking forward to dealing with you over the course of my lifetime subscription 😁.

31 July 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hello, thank you very much for taking the time to leave this amazing review. We appreciate it a lot!
Please do not hesitate to contact us if you ever need any help or have any questions or suggestions.

Rated 5 out of 5 stars

Problem solved

Solved the problem very quickly and efficiently - thanks for your well-organised support

27 July 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hi Brian,

Thank you so much for this awesome review. We are glad that you're satisfied.

Rated 5 out of 5 stars

Excellent turnaround time on a query

Excellent turnaround time on a query! Highly recommended VPN.

23 July 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hi! Thanks for the excellent review. We are glad to know the VPN works out for you. Please do not hesitate to get in touch with our Support if you have any inquiries or concerns about the service.

Rated 5 out of 5 stars

Connection problem

Connection problem; dead in the water, so to speak. Went to bed (in my part of the world) having left a note asking help. Next day, before coffee and reading got fully underway, I was back in business. Polite, direct and truly interested in whether or not I was satisfied. Good people = good company. I think I'm keeping good company.

23 July 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hello, thank you very much for taking the time to leave this amazing review. We appreciate it a lot!
Please do not hesitate to contact us if you ever need any help or have any questions or suggestions.

Rated 5 out of 5 stars

My customer experience was top notch

My customer experience was top notch. The team promptly replied my messages and were happy to jump on offering remote.

DSTV now works well on Windows not quite on Android though

21 July 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hi Priere

Thank you so much for your great review. We really appreciate it.

Rated 4 out of 5 stars

The VPN is great but It should be…

The VPN is great but It should be easier to change plans.

16 July 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hey Grant,

Thank you for the positive review. We are already working on a new site and major enhancements to the UI/UX design. We appreciate your feedback!

Rated 4 out of 5 stars

Very good service

Very good service. The only thing I would suggest is adding a 24/7 live chat for customers with the customer chatting to someone with almost a immediate response.

16 July 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hi

Thank you so much for your great review. We are unable to provide 24/7 Live-chat support at the moment due to the COVID-19 crisis and restrictions. We hope these difficult times are over soon. Stay safe!

Rated 5 out of 5 stars

Excellent VPN and customer support…

Excellent VPN and customer support amazing! Super friendly, helpful and fast. Keep up the good work guys!

15 July 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hi Garth,

Thank you for your amazing review. We really appreciate it.

Rated 5 out of 5 stars

Don't let the somewhat plain looking…

Don't let the somewhat plain looking site put you off...serious work is being done, and the level of attention to my support concern impressed me.

9 July 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hey Andy,

Thank you so much for this awesome review. We are glad that you're satisfied.

Rated 5 out of 5 stars

Very professional support

Very professional support! Answered my inquiries very fast and helped me securing my internet with step-by-step instructions. Highly Recommended. Go Bullet!

9 July 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hi Michael,

Thank you so much for this great review. We really appreciate it!

Rated 5 out of 5 stars

Your VPN hunt ends here..........

I am using bullet VPN from past 10 months. I use vpn every day and i rely on bullet vpn to the core.

Benefits
1. Supports all protocol
2. You can configure it on almost all devices
3. Customer service is great
4. Outstanding speed,no buffering issue while streaming any media sites.

Over all i am very much impressed with the support and the product. Thank you bulletvpn team for providing such an awesome product.

8 July 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hi Diwakar,

Thank you so much for this great review. We really value your trust.

Rated 5 out of 5 stars

Excellent and quick support!

Fast vpn, reliable service and very helpful! Highly recommended!

3 July 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hi Don,

Thank you so much for this great review. We really value your trust.

Rated 5 out of 5 stars

Great after sales service

Great after sales service. Had an issue connecting to a server and they remotely connected to my laptop and sorted it out while constantly kept communicating via email after this issue was sorted. Keep up the good work Bullet!

2 July 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hi Tarique,

Thank you so much for this great review. We really value your trust.

Rated 5 out of 5 stars

Fast, helpful online chat support

I was having issues with concurrent connections and unintentionally reaching my limit because of idle connections. The online chat help was immediately available, helpful to the point, and got the matter resolved fast. Thanks.

29 June 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hello,

Thank you so much for this great review. We really appreciate it!

Rated 5 out of 5 stars

Great service!

26 June 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hi Grant,

Thank you so much for this great review. We really appreciate it!

Rated 5 out of 5 stars

TV service resolved for dns ip.

I love the customer service and the service they provided they worked on dns server problems I had with getting connected to my country tv service and they fixed it in a few days .

24 June 2020
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hi Michal,

Thank you so much for this great review. We really appreciate it!

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