Builderscrack.co.nz Reviews 

752
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the website for its intuitive design, making it remarkably simple to list projects and connect quickly with dependable local tradespeople. People consistently mention the impressive speed of responses and the overall efficiency of securing qualified professionals for various home improvement tasks and urgent repairs. However, some people mentioned that the token pricing system can feel rather expensive and unfair for contractors who are actively seeking work. Others also noted occasional challenges regarding platform navigation or difficulties communicating specific project requirements through the standard messaging options.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the speed and efficiency of finding reliable... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is extremely user-friendly... See more

Website

Consumers find website to be positive, praising it as a great platform to find local trades and professionals... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism, competence, and... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly between homeowners and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Using the Buildercrack platform was so helpful and such a breeze! Not sure how we would have found a tradie for our small job otherwise. The platform is user friendly, and we felt safe being able to c... See more

Rated 5 out of 5 stars

What a great way to get a job done! Ours was a small job, but Builderscrack arranged for three builders to compete for it. The one we selected was excellent, and we wouldn't have found him without the... See more

Rated 5 out of 5 stars

Really easy to use, especially matching suitable tradies for the job. This helped to narrow down local tradies. Also good to see how many completed jobs were done by each match. I opted for the three... See more

Rated 5 out of 5 stars

This is our fourth time using Builders crack for the updating of our new home and we can’t praise the applicants higher! Highly professional and diligent, any further work we want done we will be goin... See more


Company details

  1. Business Networking Company
  2. Carpenter
  3. Deck Builder
  4. Electrician
  5. Plumber

Written by the company

Builderscrack.co.nz is a New Zealand-based website that provides an internet marketplace where homeowners may post jobs, and where builders and tradespeople can chase jobs, provide quotes and win work.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

752 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(752)

173 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Put me in touch with a great worker who completed my job quickly and well and priced well.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Re pointing concrete tile roof

The site, Builderscrack was very useful. Fast too since a handful of Roofers came back with photos of work done. It was easy to access and gave me confidence to make a choice quickly. Thanks for a valuable help. Great service.
Annabel

2 June 2026
Unprompted review
Rated 5 out of 5 stars

L&L Builders

An efficient, hassle free way to connect with builders. The builder we connected with and used was exceptional.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

The easy

The easy, fast, helpful contact with David to get the job done quickly allowed the painters and plasterer Lawrence to complete the work under what could have been trying circumstances for which I am truly grateful. I am very pleased with the Apartment refresh.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

I used Builderscrack most of my rental…

I used Builderscrack most of my rental houses jobs, they are wonderful and very reliable services. Every time I posted my jobs on the website. Always trades connect with me, some of the trades are my emergency rescue contact nowadays, I loved to continue using Builderscrack website for all my business jobs. Cheap and trustworthy costs depending on the type of the jobs. May God continue to bless each and everyone of you built this company 🙏. Nanai Pua'ina Te'o Vaelua-Karl Auckland.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Builders crack is a great website

Builders crack is a great website. You post the job you need doing and tradies who are interested contact you and you choose who you want to look at the job. The web site is easy to use, what could be easier?

8 July 2026
Unprompted review
Rated 5 out of 5 stars

A great Service

I found Builderscrack extremely useful in helping me find a tradesperson. I am new to the area so I had no contacts, and using Builderscrack gave me a headstart in finding a tradesperson. Knowing they came with reviews helped a lot. And that they came under the umbrella of this organisation was reassuring.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

This is a fabulous service!

I didn't even know what category to choose for my first job, so I left it blank and Builderscrack did the rest. I have now posted 2 jobs involving 3 projects and the whole process was smooth, fast and relatively stress free. Their website is user friendly. It's easy to find tradies, easy to look at reviews and easy to communicate with the tradies you want quotes from. Builderscrack keeps you updated on next steps with emails too.

11 June 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed with my experience.

Very disappointed with my experience.

My account was reported to Equifax over two overdue invoices, despite the fact that I never received any phone calls and did not receive the emails that Builderscrack claims were sent to me. Had I been made aware of the issue, I would have paid immediately.

The first communication I received was informing me that the debt had already been reported and my subscription had been cancelled. I have now paid the outstanding balance in full, but the way this situation was handled was extremely frustrating and unnecessary.

I have used Builderscrack for business and always intended to maintain a professional relationship. Unfortunately, reporting a customer to a credit agency without successful communication beforehand is not the level of service I expected.

I hope Builderscrack reviews its communication and debt collection processes to prevent other businesses from experiencing the same situation.

2 June 2026
Unprompted review
Builderscrack.co.nz logo

Reply from Builderscrack.co.nz

Hi William, I can see Sam from our Support team has been in touch to confirm the default has been removed from your Equifax record. Great to have that fully resolved.

A few things worth clarifying here. We both run businesses and we can probably both agree that chasing overdue invoices is never the goal. Over the three months the invoices were outstanding, we made contact via email, text, and phone. Our records show your account manager Kurt and Izzy from your company spoke directly in April about the overdue balance. Clear notice was given well before any formal steps were taken.

We get that life gets busy and things can slip, which is exactly why we use multiple channels and a long grace period before we ever consider lodging with a credit agency. It's genuinely a last resort for us.

Now that everything is sorted, we'd really appreciate it if you'd consider updating your review to reflect that. Cheers, Rach @ BC

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