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Rated 1 out of 5 stars

I purchased some neckwear as Xmas presents. Received confirmation email for purchase, advice that items were in transit and being shipped. But one item arrived. Communicating with Buff is a nightmare.... See more

Rated 1 out of 5 stars

I wish I began by reading these reviews in the first place. Placed an order for a christmas present and it never arrived. When I contacted the support team they told me they could not give me an updat... See more

Rated 1 out of 5 stars

I purchased some Christmas presents and seem to be a scam as Buff is refusing to communicate with me. Stating my order number is incorrect. Buff is ignoring me and saying simply sorry we don't underst... See more

Rated 1 out of 5 stars

Had to give em 1star to write a review it’s minus 10 not till payment went through did I realise it’s from China, eventually received a medium!!! Never in a million years is it a medium dog bed would... See more

Company details

  1. Sportswear Store
  2. Activewear Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Headwear Store
  6. Sportwear Manufacturer

Information provided by various external sources

Discover the style and quality of BUFF® neck and head accessories. Hats, scarves, neck warmers or headbands. Multifunctional solutions for sports and active lifestyles. Designed in Barcelona.


Contact info

  • Great West Road 1000, TW8 9DW, London, United Kingdom

  • buff.com

1.4

Bad

TrustScore 1.5 out of 5

102 reviews

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1-star

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Rated 1 out of 5 stars

Don’t buy from these people I ordered a…

Don’t buy from these people I ordered a floor standing Drummer Boy Christmas Decoration I received a 5inch tacky wooden ornament that plays no music and could be brought in the pound shop and I’m now out of pocket by £25 I think everyone needs to be getting in touch with Trading standards to get this company investigated

16 November 2021
Unprompted review
Rated 1 out of 5 stars

Not Buff, but DUFF BUYS!!!

This company should be renamed DUFF BUYS!
Like most people on these reviews, I also ordered 2 XXXXL dog beds at a cost of almost £30. After 5 weeks a tiny blanket and a piece of rope arrived. What an absolute con!! How on earth do they get away with saying they are a UK company and then ship from China? They are con artists duping people out of money. Disgraceful!!!

8 October 2021
Unprompted review
Rated 1 out of 5 stars

Don't waste your £30 like me !!!

#####UPDATE########

I now feel totally insulted the have finally replied to my email and offered me a £3 refund and said I can KEEP the scrap of material they sent me as it sells for £20 on their website!!!!!

I today received my delivery of what should of been a dog calming bed

When I ordered it was buy one get one free

I only got one
I ordered grey

I got beige

I ordered 4XL

I got something NOT big enough for a chihuahua

I have a Dogue De Bordeaux

It also is a Rectangle shape

I have had no responses to my emails

5 October 2021
Unprompted review
Rated 1 out of 5 stars

SCAM

Would like to give this company minus stars!!!
Not not buy a grain of sand from this company.
I ordered 2 for 1 XL dog beds!
After 3 weeks, I arrived the size & quality of a t- towel!
I complained to PayPal this was NOT what I ordered & was fully refunded.
And the company is in China. Not uk as advertised!! SCAM!!

26 September 2021
Unprompted review
Rated 1 out of 5 stars

Scam- stay clear!

It was by sold as buy one get one free but when I emailed them to select colours they said I was supposed to select the buy one get one free option, but this was too late and this was not stated on the website. I ordered a Large and received a tiny circular poor excuse of a mat that would not fit a chihuahua puppy in, so there was no chance for cavachon. I have emailed them but have not recieved a response. Avoid buying anything from this company.

26 September 2021
Unprompted review
Rated 1 out of 5 stars

Had to give em 1star to write a review…

Had to give em 1star to write a review it’s minus 10 not till payment went through did I realise it’s from China, eventually received a medium!!! Never in a million years is it a medium dog bed wouldn’t get a chihuahua in it, very thin and only received 1 it was supposedly buy 1get 1 free
DO NOT BUY FROM THIS FIRM ITS RUBBISH

24 September 2021
Unprompted review
Rated 1 out of 5 stars

SCAMMERShis a complete scam I ordered two 3xl…

This a complete scam I ordered two 3xl dog beds ( buy one get one free ) 5 weeks later I received a flat thin excuse for a bed 2ftx1ft oh and a pathetic string toy I ha e sent emails and had no response so now I'm going to trading standards please do not order from this company !!!!!!

24 September 2021
Unprompted review
Rated 1 out of 5 stars

SCAMMERS !

If there were a minus for reviews this lot would get it.
An absolute sham!
Received a tiny little cheap mat instead of 2 XL beds.
Don't buy anything from these cowboys!

23 September 2021
Unprompted review
Rated 1 out of 5 stars

Scammed out of 2 dog beds

Scammed out of 2 dog beds. What has been sent is nothing like I purchased and not big enough for even a small dog. Waited 6 weeks for this piece of tat to arrive so its clear I too have been ripped off.

21 September 2021
Unprompted review
Rated 1 out of 5 stars

Absolute disgrace!!!

Absolute disgrace!!!! DO NOT ORDER FROM THEM!!!!!!! promised a product (but one get one free) after a month and a half I received one item which is totally different than what I ordered. Emailed them and they just replied with a load of nonsense and haven’t answered back since to my multiple emails. Disgrace.

20 September 2021
Unprompted review

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