First off your advisor was excellent and did a great job all beit they are bound by the rates available. I have been with budget for a long time and always stay when new rates come up, however it was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I couldn't get logged in despite using a password program & with nothing changed my end. The advisor reset it in seconds & I was able to get topped up - I'd worried it might take hours as sometimes h... See more
Company replied
I've been with budget energy for quite a while. I had come out of tariff contract and had a large hike in cost of my electricity. Contacted budget and spoke to a polite and helpful adviser who listene... See more
Company replied
I was able to check online on the company's website and see what tariffs were available when my existing contract with them was up for renewal. I also checked comparison sites and found that Budge... See more
Company replied
Company details
Written by the company
We are Budget Energy, an energy provider based in Derry Northern Ireland. We are dedicated to bringing a cost effective choice to the Northern Ireland electricity market. Since 2011, thousands of homes, farms and businesses have switched to Budget Energy. We understand what you need from an energy provider because all our staff are home electricity users, we are a local business and we have a dedicated expert farming team. That’s why we work to provide a variety of electricity tariffs which suit your electricity requirements – so you only pay for what you need.
Contact info
Building 2, Floor 1, Springtown Business Park, 141 Northland Rd, BT48 0GY, Londonderry, United Kingdom
- 0800 012 11 77
- talktous@budgetenergy.co.uk
- budgetenergy.co.uk
4.1
Great
580 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Misleading request for feedback
Misleading request for feedback. Then thanks for the 5 star review. Aren't we wonderful! Well no, the agent on the chat was great at picking up the pieces of the disaster of a website that never works. Literally never got a bill unless i spent 15min trying to get you to send me one. Anyway 5 stars plus 1 star equals 2.5 stars. In my opinion.
30 October 2024
Unprompted review
Reply from Budget Energy
Hi Robert,
Thanks so much for your 1* review, we apologies for the events which has led to your review. I am glad to hear the agent resolved your issue on the chat. I have requested more information privately to discuss the ongoing issue you're having the website, I would like to look into this for you.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Great advice
Noticed my electric was running out quickly without anything new in the house.. the customer advisor explained my contract had past and it was rolling at higher rate. Was able to changed to a more affordable rate quick and easy. Been with budget a few years now and they have been the best for me out of all Northern Ireland providers.
29 October 2024
Unprompted review
Reply from Budget Energy
Hi Sean,
Thanks for sharing your experience! It's great to hear that the agent was proactive in explaining the higher rate and made it easy to switch to a more affordable option. We are delighted you have been with us for many years and hope to serve you for many more.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Be careful with this company
Be careful with this company, they cheat customers. They encourage you to sign a contract by offering a low electricity rate, but after a few months they increase it by 25% when everyone else has low rates. A bunch of scammers and scammers. I will never take advantage of their offers again.
4 March 2024
Unprompted review
Reply from Budget Energy
Hi Lukasz,
Thanks so much for your review and we apologies for the events which has led to your review. I have reached our privately for more information as I would like the opportunity to address any concerns you may have. We have not increased our prices this year.
Look forward to chatting soon.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Department
0 stars rating
Unfortunately for me, there is no option to give a 0 star rating...
I have been waiting for 5 months in a row. And still waiting... Calls from you, movement, something to happen... Alas, nothing.... Thousands of endless phone calls. Endless mistakes by everyone on your team. It's crazy, it's disloyal, it's desperate to treat your customers carelessly. I wasted a lot of time, a lot of patience and of course money. I'm giving your team another week to finish what they started, and if it doesn't work, then you're losing a loyal customer. Because of the lack of knowledge, because of the ignorance on the part of your team, because of the mistakes, because of the losses I suffered. Not happy anymore...
23 October 2024
Unprompted review
Reply from Budget Energy
Hi Yani,
Thanks so much for your review and we apologies for the events which has led to you review. I have reached out for more information and thank you for providing this. I will reach out to your privately and ensure we can have this matter resolved once and for all.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
The operative was polite
The operative was polite, courteous and dealt with my query promptly and to my satisfaction.
18 October 2024
Unprompted review
Reply from Budget Energy
Hi John,
Thanks so much for your 5* review! We are delighted to hear you found our team helpful and the experience was effortless for you.
If there is anything you ever need, please let us know.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Contract recently expired
Contract recently expired and all options explained clearly to me by helpdesk. Simple and straight forward experience.
14 October 2024
Unprompted review
Reply from Budget Energy
Hi Roy,
Thanks so much for your 5* review! We are delighted to hear you decided to renew with us and the experience was effortless.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Great company
Always helpful and polite and always willing to get you the best tariff for you...
10 October 2024
Unprompted review
Reply from Budget Energy
Hi James,
Thanks so much for your 5* feedback, we are delighted to hear you're4 happy with the service and tariff.
If there is anything you need in future, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
New Tariff new contract
I recently had to review my electric after 8 ran out of contract with Budget Energy. I was about to switch when Budget rang me and offered a lower rate and also £80 of electric on them. The lower rate seems to be fine as i was putting £170 a month topup for 3 months. This has drastically reduced. They were very friendly over the phone and will remind me in future when my contract is up.
12 September 2024
Unprompted review
Reply from Budget Energy
Hi Kevin,
Thank you for sharing your positive experience with Budget Energy. We are delighted to hear you're with the service and we were able to retain you on a new tariff with free credit. It's great that this has helped reduce the usage in your household. We look forward to serving you for many more years.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
I have been with budget energy for a…
I have been with budget energy for a long time and always find the team very helpful no matter who I have spoken too.
Always help me get the best tariff and the staff are all very pleasant 😊
7 October 2024
Unprompted review
Reply from Budget Energy
Hi Rhonda,
Thank you for you review, that's wonderful to hear! It sounds like you've had a consistently positive experience with Budget Energy. It's great that our team has been helpful, ensuring you get the best tariff while being pleasant to interact with. Long-term customer satisfaction is our goal here at Budget Energy.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Reply from Budget Energy
Hi Margaret,
Thanks so much for your 4* review, we are glad the experience was ok for you. If there is anything we can do in future to make this even better, please let us know.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Avoid Budget Energy
5 days after "reaching out", I still haven't heard back from Budget. They've happily taken my final payment without issuing me with a statement. When I queried about this via email, I was told I would be rang within 48 hours by the billing team. 2 days later, I received an email asking me to ring the billing team. When I said I wouldn't as I was awaiting a call from them, I was ignored.
I then posted a negative review and was told that Budget had reached out for more information. I provided this and still have not be called. I wonder if this is because they've taken a payment that they can't justify. Genuinely appalling service and I would strongly recommend using a different energy provider.
10 October 2024
Unprompted review
Reply from Budget Energy
Hi David,
Thank you for you review, I have reached out via email on Monday, I hope you got this ok.
Kindest Regards,
Nadine
Budget Energy
Staying with Budget Energy
Helpful advisor made my decision to stay with Budget Energy
26 September 2024
Reply from Budget Energy
Hi Mr Beatty,
Thank you for your kind words! We're so glad to hear that our advisor was helpful in your decision to stay with Budget Energy. Your loyalty means a lot to us, and we're excited to continue providing you with great service!
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
I've been with budget energy for years
I've been with budget energy for years, I fine them 100% reliable.. excellent rate on electric usage, customer service are the best I've ever seen. great people skills taking you step-by-step on what suits you no fuss no pushing you on anything unlike some other companies,
20 September 2024
Unprompted review
Reply from Budget Energy
Hi Jim,
Thank you for being such a loyal customer over the years! We're thrilled to hear that you find our service 100% reliable and that our rates and customer service have met your expectations. It's great to know our team has made your experience smooth and pressure-free. Your feedback means a lot to us, and we’re here to continue providing the excellent service you deserve!
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Been with budget a number of years and…
Been with budget a number of years and have always been more than satisfied with the professional way the staff have been.
26 September 2024
Reply from Budget Energy
Hi Pam,
Thank you for your continued support and for sharing your positive experience with us! We're delighted to hear that our team has consistently met your expectations with professionalism. Your satisfaction is our priority, and we look forward to continuing to serve you for many more years.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Very pleased with the service I…
Very pleased with the service I received. Told me all my options and which one would work best for me .
8 October 2024
Unprompted review
Reply from Budget Energy
Hi Marina,
Thank you for your feedback! We're thrilled to hear that you were pleased with the service and that our team could help you find the best option for your needs. Your satisfaction is very important to us, and we appreciate your kind words!
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Well done Budget
My experience with the agent I dealt with was 5 star, could not fault him. Caomhanach I believe his name was. Renewed my tariff and realised I’d missed out on previous bonus credit which he sorted straight away.
The app isn’t great but it does the job for topping up.
3 October 2024
Unprompted review
Reply from Budget Energy
Hi Teresa,
Thank you so much for your 5-star feedback! We're delighted to hear that Kavanagh provided excellent service and was able to sort out your bonus credit quickly. We'll make sure to pass along your kind words to him. We appreciate your honest feedback about the app as well, and we're always looking for ways to improve. Thanks again for choosing us, and we look forward to continuing to serve you.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Great service and prices
Great customer service and very competitive prices. I'm with this company for 5 years now and I can say that every year when I renewed my contract I got free credit, except for this year😔. Even so, as the price is so good I got another contract for a year😊thanks guys
9 October 2024
Unprompted review
Reply from Budget Energy
Hi Silvia,
Thank you for being a loyal customer for the past 5 years! We're glad to hear that you've enjoyed our great service and competitive prices. We apologize that the free credit wasn't offered this year, but we're thrilled that you still found value in renewing your contract. Your continued support means the world to us, and we'll do our best to keep providing you with the best service. Thanks again!
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
FIRST CLASS SERVICE
Been customer for ages now and wont be leaving anytime soon. Never had issue with budget energy. From customer service which has always been first class. Also getting my bonus electric for renewing my contract never failed always got it paid when made contact with them. Great company.
10 October 2024
Unprompted review
Reply from Budget Energy
Hi Mike,
Thank you so much for your continued loyalty! We're thrilled to hear you've had such a positive experience with Budget Energy, from our customer service to receiving your bonus electric without any issues. Your feedback means a lot to us, and we're committed to maintaining the same high standard of service you’ve come to expect. Thanks again for choosing us!
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
The operator that I spoke was very…
The operator that I spoke was very informative and helpful. He gave me the information that I needed and when I needed to renew my contract.He was well spoken and polite.
26 September 2024
Reply from Budget Energy
Hi Geraldine,
Thank you for your kind words! We're glad to hear that our operator was able to assist you in such an informative and helpful manner. We take pride in ensuring our team is both professional and courteous. If you ever need further assistance, don’t hesitate to reach out—we’re always here to help!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
BEST ENERGY OFFER FOR REAL was very pleased when renewing my…
I was very pleased when renewing my contract with the company the offer they made me was energy saving and the advisor was really helpful and pleasant it saved me time and researching for a better offer as this company offered the Best glad to be staying with this company for another Year.
26 September 2024
Reply from Budget Energy
Hi Miss Lilian,
Thank you for your kind words! We're thrilled to hear that you had a positive experience renewing your contract with us. It's great to know that our energy-saving offer and the assistance from our advisor made the process smooth and efficient for you. We strive to provide the best service and value to our customers, and we're glad to have you with us for another year. If you need anything in the future, we're always here to help!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
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