Buddhastoneshop Reviews 

3,625
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,175 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent customer service, noting friendly, responsive, and helpful interactions when issues arise. Many consumers appreciate the quality of the products, particularly the comfort and feel of fabrics, and the appealing designs of items like pants and bracelets. However, many people express dissatisfaction with the return policy, finding the process confusing, difficult, or costly, often involving high shipping fees for exchanges. A recurring concern is product sizing, with items frequently running too small or too large compared to expectations, leading to necessary exchanges. Some reviewers also reported issues with product quality, such as unravelling knots or poor stitching, and occasional delivery problems.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing, with many expressing disappointment over... See more

Quality

Consumers find quality to be ambiguous, with many expressing significant disappointment, citing items as... See more

Order

People report ambiguous experiences with their orders, with some customers expressing satisfaction with their... See more

Customer service

Users describe positive interactions with customer service, highlighting experiences where the service was... See more

Return policy

Customers consistently note negative experiences with the return policy, often finding it difficult and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 3 pairs of linen pants in a large but I should have ordered medium. I love the quality of the pants and they are super comfortable so paying the extra $35 dollars to get the right fit is wo... See more

Company replied

Rated 4 out of 5 stars

Products are good quality and they are very quick and helpful on email: I accidentally ordered for delivery to the wrong address, but emailed them and they sorted it out no problem. The clothe... See more

Company replied

Rated 4 out of 5 stars

The harem pants I ordered are excellent quality and feel lovely - except I ordered the wrong size! In the process of exchanging. Customer service is excellent and looking forward to getting the right... See more

Company replied

Rated 4 out of 5 stars

Communication has been friendly and forthcoming from the start. The products are fine albeit a tad overpriced. The adjustable rings are very small in size, and will only go on a European little... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

More than just jewelry, at Buddha Stones, we view it as a way of life; Accepting life's contrasts, nourishing one's spirit; Inspiring one's thoughts; revitalizing the body; Brightening your existence. Our mission at Buddha Stones is to make carefully chosen handmade items available to a worldwide audience while igniting dialogue about preserving traditional crafts. We provide authentic Dharma products of the highest caliber to encourage your spiritual practice and deliver spiritual jewelry to enhance your life. Tracing our humble roots to our extensive travel and spiritual experience with Tibetan cultures, we have seen how powerful spiritual jewelry and amulets can be. Buddha Stones is committed to preserving significant meaningful items that promote harmony, joy, and present-moment mindfulness. The symbols on the Buddha Stones are meant to represent faith, protection, and healing. They bring good luck to you and your loved ones since they have the power to draw in good energies and drive away bad ones. We want to create a network online that supports Tibetans, Nepalis, and others who need financial assistance for their trade-in addition to growing our client base. At Buddhastoneshop, we conduct research to find new Buddha-related goods and categories that are appropriate for your family's daily needs. We must provide you with the best value for your money so that each time you purchase with us, you get a better deal than you would elsewhere.


Contact info

3.6

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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3.6

All reviews

(3,625)

1,279 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Buddha pants were the wrong size

Buddha pants were the wrong size, by a lot. Hard to get new pair so far. Think they’ll be good If my wife (whose birthday was a month ago and this was her present) ever gets her replacement pair

17 May 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 4 out of 5 stars

first time ordering but the size is…

first time ordering but the size is order wrongly. I email to exchange size, customer service respond and agreed to replace the correct size with shipping and other cost. now waiting for the replaced items.

12 June 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY. FRAUD!

The goods are of very poor quality and look nothing like photos on the website. You are better off shopping on TEMU. The buddhastoneshop is based in China. The UK address (61 Bridge Street, Kington, Herefordshire, United Kingdom, HR5 3DJ ) is an empty, so called, “virtual office service “ , not an actual company/ store. The refunds are prohibitively expensive and not guaranteed - the company advises you to get an insurance when returning any goods.DO NOT BUY FROM THIS COMPANY!

12 June 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Dear Customer,

Thank you for your message.

We’re sorry that we were unable to locate your order using the provided name "Natasha Thorogood". To assist you more efficiently and provide an accurate solution, could you kindly share your order number or the email address used for the purchase?

We truly appreciate your cooperation and look forward to your reply.

Kind regards,
Buddha Stones Customer Care

Rated 5 out of 5 stars

Great communication

Great communication, prompt dispatching, good product. When I received the wrong size it was easy to exchange.

12 June 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 4 out of 5 stars

Nice products and good customer service

Overall, the experience has been good so far. I received my shirts, which seem to be good quality and nicely finished. Unfortunately, they are rather too big, so I contacted their customer service department and received very polite and helpful responses to assist with changing the sizes. I am now waiting for the exchange products.

9 June 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 1 out of 5 stars

Will not give me returns address.

Will not give me returns address.

8 June 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Dear Customer,

We are sorry to hear about your experience.

We would like to clarify that before providing the return address, our customer service team discussed alternative solutions with you in an effort to resolve the issue in a way that might save you the time and expense of an international return. This was never intended to withhold or hide the return information.

We have already provided the return address in our most recent email and remain available to assist with your return according to our return policy.

Thank you for your feedback, and we apologize for any frustration caused during the process.

Best regards,
Customer Support Team

Rated 1 out of 5 stars

I ordered a wrong size bangle and had…

I ordered a wrong size bangle and had to change to it . I contacted the customer services. They responded quickly and agreed to replace the correct size item with minimum shipping and other cost. Now I am waiting to get the replaced item for like almost 2 weeks. Email their customer service they just ghosted me. The tracking number which they listed as item have arrived. But till date have not received the item. Guys , my advise do not buy any items from their shop. Unreliable service. They just trying to milk you. Period.

4 June 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Dear Customer,

Thank you for your message.

We’re sorry that we were unable to locate your order using the provided name "anarchy_851". To assist you more efficiently and provide an accurate solution, could you kindly share your order number or the email address used for the purchase?

We truly appreciate your cooperation and look forward to your reply.

Kind regards,
Buddha Stones Customer Care

Rated 3 out of 5 stars

The jade bracelet looks beautiful but…

The jade bracelet looks beautiful but it was too small.

10 June 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Dear Customer,

Thank you for your message.

We’re sorry that we were unable to locate your order using the provided name "Teddy Trenard". To assist you more efficiently and provide an accurate solution, could you kindly share your order number or the email address used for the purchase?

We truly appreciate your cooperation and look forward to your reply.

Kind regards,
Buddha Stones Customer Care

Rated 2 out of 5 stars

Size too small

Size too small
You don t answer my resuest and my question .. it is very frustratîng
You don t listé

10 June 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Dear Customer,

Thank you for your message.

We’re sorry that we were unable to locate your order using the provided name "Emmanuel". To assist you more efficiently and provide an accurate solution, could you kindly share your order number or the email address used for the purchase?

We truly appreciate your cooperation and look forward to your reply.

Kind regards,
Buddha Stones Customer Care

Rated 3 out of 5 stars

I ordered the wrong size bracelet

I ordered the wrong size bracelet. They helped me get the right size. they communicated with me via email to make sure I had the right size

9 June 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Dear Customer,

Thank you for your message.

We’re sorry that we were unable to locate your order using the provided name "Lady DEE". To assist you more efficiently and provide an accurate solution, could you kindly share your order number or the email address used for the purchase?

We truly appreciate your cooperation and look forward to your reply.

Kind regards,
Buddha Stones Customer Care

Rated 1 out of 5 stars

Terrible quality

Terrible quality. Return policy they say EASY -what a joke! Top and dress return would've cost over $35 - out of your pocket! And the return address was complicated and 8 lines! impossible to fill out a form. Had to keep it wasn't worth the hassle of return and getting lost and costing me $35 plus my time at the P.O. Buyer beware! Pictures are deceiving! DO NOT WASTE YOUR MONEY!

23 May 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Dear Customer,

Thank you for your message.

We’re sorry that we were unable to locate your order using the provided name "CMA". To assist you more efficiently and provide an accurate solution, could you kindly share your order number or the email address used for the purchase?

We truly appreciate your cooperation and look forward to your reply.

Kind regards,
Buddha Stones Customer Care

Rated 4 out of 5 stars

Very professional always help people…

Very professional always help people resolved any issue with the orders and some of items are beautiful. Excellent customer service.
I will definitely purchase again if find something really nice.

9 June 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 1 out of 5 stars

Wish I had never bought

Wish I had never bought. If I had known the goods were coming from China and that returning an item that didn't fit would be a process of endless email exchanges and ending with expensive postage charges to return to China I would never have bought anything from them. Also, one expects natural materials - polyester? Honestly! What a salutary experience...

9 June 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Dear Customer,

Thank you for your message.

We’re sorry that we were unable to locate your order using the provided name "K M". To assist you more efficiently and provide an accurate solution, could you kindly share your order number or the email address used for the purchase?

We truly appreciate your cooperation and look forward to your reply.

Kind regards,
Buddha Stones Customer Care

Rated 5 out of 5 stars

I ordered the wrong size but the…

I ordered the wrong size but the company was excellent at helping me choose an appropriate size for my needs. it was a good experience despite needing to exchange the item

9 June 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

I love the accessories from Buddhastone…

I love the accessories from Buddhastone shop. I got many compliments when I wore them. Love the quality and authenticity of the product. I would absolutely buy from them again.

30 March 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

Good after purchase service

I ordered a pair of.pants and where too small, so I asked for another size. They where really helpful with the orders so I could change it.

13 May 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 4 out of 5 stars

Good quality products and excellent customer service.

Products are good quality and they are very quick and helpful on email:

I accidentally ordered for delivery to the wrong address, but emailed them and they sorted it out no problem.

The clothes arrived and are good quality but one of the items was too small, another email correspondence and they are sending out a replacement for the correct size for the cost of shipping and no need to return the old item.
The only downside is delivery times are not quick but as long as you know this it’s not a problem.

7 June 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

Buddhastoneshop so much beauty

Buddhastoneshop has so many beautiful pieces to choose from. The website is very friendly and each photo gives a good indication of what the items look like. The customer service is exceptional. Staff have gone above and beyond to help with an item that I purchased. Communication has been swift and very transparent... thankyou for your generosity and your friendliness.

Beautiful blessings to you all
Shanna

4 June 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

Great ease in ordering and good…

Great ease in ordering Ann’s good communication as the order made is way to me. Soft good quality fabric and construction.

7 June 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 4 out of 5 stars

Returned parcel lost in China

Edit:
I have received a refund so apologies to Buddha stone and the customer service.
I appreciate the effort but would be wary of buying from a company based in China again.

I ordered three pairs of trousers and they took a couple of weeks to arrive and then weren't as nice as the pictures and didn't fit well so wanted to return. There was a lot of emails trying to persuade me to keep them for a discount but in the end I got a returns address to China which cost me £17!
The parcel has since been at customs for a month so I guess I'm not going to get any money back.

6 June 2026
Unprompted review
Buddhastoneshop logo

Reply from Buddhastoneshop

Dear Customer,

Thank you for your feedback.

We understand your concern regarding the return parcel and the customs delay. However, we would like to clarify that we have already processed your refund.

Please check the latest email we have sent you for the refund details and confirmation.

If you have any questions regarding the refund, please feel free to reply to our email and we will be happy to assist further.

Best regards,
Customer Support Team

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