BTJ MORTGAGES Reviews 

793
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, helpful attitude, and clear explanations throughout the entire mortgage journey. People feel genuinely supported, noting that advisors are always available to answer questions promptly and guide them seamlessly from start to finish. Consumers also emphasized the impressive response times and the smooth, efficient handling of all paperwork, which made previously stressful situations feel completely manageable. Reviewers consistently pointed out that working with such a reliable and knowledgeable team successfully turns a complex financial process into a remarkably stress-free experience. Many individuals expressed deep gratitude for the personalized care and dedication they received.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and dedicated throughout the process.... See more

Service

Customers had positive experiences with service, frequently highlighting fast, reliable, and professional... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick communication,... See more

User experience

Reviewers mention positive feedback about user experience, noting that everything is explained clearly and... See more

Response time

Reviewers highlight positive aspects of response time, noting that consumers receive quick communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are very grateful to Jana for the incredible support throughout the process of buying our home. She was always available, responded quickly to all our questions, and helped us every step of the wa... See more

Company replied

Rated 5 out of 5 stars

Jana and her team were truly amazing! ✨ They made the whole mortgage process feel so easy and completely stress-free. So friendly, always quick to respond, and always there, answering every question w... See more

Company replied

Rated 5 out of 5 stars

Jana and her team have been amazing throughout the whole process! Jana was always there to answer all of our questions, explain everything clearly, and guide us through every step. There wasn't a sin... See more

Company replied

Rated 5 out of 5 stars

Huge respect to BTJmortgages. Professionals with a capital letter. Our case was as complicated as possible, and we were already preparing for the worst. Jana and the team took on all the paperwork, se... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage ( Residential, BTL, RTB, Product Transfers, Remortgages, Commercial, Secured Loans) Protection (Life insurance, Critical illness cover, income protection, private medical insurance) General Insurance (Building and contents insurance). For commercial mortgages and secured loans, we act as introducers only. Your property may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it.


Contact info

5.0

Excellent

TrustScore 5 out of 5

793 reviews

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5.0

All reviews

(793)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

speed, convenience, understanding.

Hey, the service was great! They answered all my questions quickly and thoroughly. They really took the time to explain everything in detail and made sure I understood. I'm super happy with them.

6 November 2024
BTJ MORTGAGES logo

Reply from BTJ MORTGAGES

Thank you!

Rated 5 out of 5 stars

All good

All good, lovely stuff working there, I liked them.

17 October 2024
BTJ MORTGAGES logo

Reply from BTJ MORTGAGES

Thank you!

Rated 5 out of 5 stars

Thank you very much

Thank you very much, this was a best experience! You worked very hard, and answer fast at the phone call.

17 October 2024
BTJ MORTGAGES logo

Reply from BTJ MORTGAGES

Thank you, Nicolae!

Rated 5 out of 5 stars

Amazing team

Amazing team! They did perfect job, never ignored me and helped all the time by the way. All job what they promised was done perfect and quick.

26 September 2024
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Reply from BTJ MORTGAGES

Thank you!

Rated 5 out of 5 stars

Very satisfied with the work of BTJ…

Very satisfied with the work of BTJ Mortgages, as always, everything is fast and high-quality. Very good team, always on the line, explained everything very easily. Than you Jana and all your team for a great job

19 September 2024
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Reply from BTJ MORTGAGES

Thank you!

Rated 5 out of 5 stars

Best mortgage broker

Outstanding work of mortgage adviser helped us get the mortgage when most of brokers been giving 0 chances. Jana gave the full advice, explanation and as the result mortgage in the end. Highly recommending this company ❤️

23 September 2024
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Reply from BTJ MORTGAGES

Thank you, Yurii!

Rated 5 out of 5 stars

The best team!

This is the second time I’m buying a house with you! The service and speed, as always, are top-notch! Jana, you are the best! I recommend you to everyone, and now they all live in their homes! Thank you for what you do! The best team!

18 September 2024
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Reply from BTJ MORTGAGES

Thank you, Victoria!

Rated 5 out of 5 stars

I worked with BTJ Mortgages for the…

I worked with BTJ Mortgages for the first time, honestly it was a pleasure.
Any questions I had been answered immediately, really recommend if you don't want any headache with your Mortgage.

6 September 2024
BTJ MORTGAGES logo

Reply from BTJ MORTGAGES

Thank you for your wonderful review!

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Always at the end of the phone is you have any concerns. Highly recommended.

27 August 2024
BTJ MORTGAGES logo

Reply from BTJ MORTGAGES

Thank you!

Rated 5 out of 5 stars

Recommend

Great customer service. Attention to the needs of customer. Easy access.

22 August 2024
BTJ MORTGAGES logo

Reply from BTJ MORTGAGES

Thank you, Julia!

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