Brunswickhygiene 

OMG DON'T USE THIS COMPANY. I paid for day 2,5,8 its been 78 hours now and still waiting for day 5 results. I had to take another day 5 with another company results were back by next morning. Use Gatwick express so professional and quick turn around. Brunswick might be cheaper but paying extra sometimes is better. Brunswick customer service is non exsistant lost track of amount emails,non stop ringing.

Terrible customer service. Ordered four covid tests with them (package of day 2 + day 5 test to release + day 8 and a fit to fly test), the fit to fly test never arrived. After a week of complaints and daily chases, no action was taken by them. No one on the phone knew what to do and kept saying they’d send the message to some back office team. Waiting now for my refund, will probably be a long wait.

I was very concerned having read all of the negative reviews and did have a delay with one of our test results being sent,so was expecting a poor service and a waste of a few hundred pounds. However, I have to say Brunswick did respond to my emails providing the missing result and have returned the next batch of results within the times expected.
In my opinion if it were not for the negative reviews, I would have been pleased with service provided and not worried so much about the what ifs…
Perhaps knowing that there are so many negative comments being made,they could improve the customer service and make it easier for us to speak to someone..
That said, they have provided the service we paid for, so cannot complain.

Attention fraud!!!!!! DO NOT BUY
This company sent the test, but we didn't get the results in time. They arrived 48 hours later. There was no way of contacting them, they don't reply to emails, no one answers the telephone. My 75 year old mother had to pay for another urgent test. I will be contacting trading standards as they didn't respect what they said, and then just ignore you and hope you will go away! Update. This company has not got back to me after saying that , 1, they would refund me for the test 2, telling me that they would send my emails to their "complaints" department. This was almost a month ago. Since then they have continually ignored my emails, there has been no refund, and no other way to contact them. DO NOT BUY

Like all Mail based testing the service is not fit for purpose. I recently posted my sample and the result took over 100 hours to arrive. Literally a waste of money. What is more disappointing though is Brunswick Hygiene simply ignore all communication. I would not use again.

OMG DO NOT USE THIS COMPANY
I ordered 2 day 2 tests the Friday before we went away. The order went through and they took my money and I received an order number. At the airport suddenly realised I never received an email confirmation, which you need as it has the reference number for your passenger locator form. I called them every day of my week holiday, then on my last day received an email saying they didn’t capture my details so will refund me and I will have to do a new order. This morning another email from them saying if you send the unopened test back I will then get a refund, fuming is not the word, I NEVER GOT AN EMAIL LET ALONE A TEST.

Don’t buy from this company
After 9 days I still don’t have any result for a 2 day test
I called 6 times and I emailed 4 times and 2 calls at laboratory and nothing answer
I don’t know how the government is accredited this company
I have sent a 8 day test and I curious when it’s come the result

Very poor service. It caused us a lot of upset. Please do not use. Results did not come on time. We tried to contact them many times with no reply.

I ordered my 2 day test on the Friday afternoon and it was with me before 10am on Saturday. I also had made a mistake with my contact details meaning I was unable to complete my Passenger Locator Form. Brunswick Hygiene helped me as soon as they could in a very helpful manner. I will be recommending Brunswick to anyone I know travelling and requiring a test. Thank you Brunswick Hygiene.

I ordered a test and release kit. Here are the issues, the price is not inclusive of VAT, this is added after you have confirmed, just beware of that. I don’t care about the price, just be honest
You do not receive a confirmation email. I had to chase this up by phone and email which was needless hassle

Completely agree with the other 2 reviews currently on this site, a truly atrocious service, booked our 2 and 8 day test last Saturday, also was scammed by them adding vat at the end. Now at the end of day 2 and no testing kit. They are a totally useless company, do not use them.

The price of the covid tests in gov.uk website is misleading. You fill the form that includes personal detail and credit card info and you see the £57.50. When you press the button they added VAT and shipping, so total: £74.94.

I’ve done lots of tests in the last few weeks and this is the only company I know that price shown in gov.uk website does not include VAT and does not include shipping, this is clearly misleading.

Prices for final consumer should always include VAT.

Then, I called them to cancel and they still had the arrogance to say they will have to think about in the next 24 hours.

All behaviour does not seem to be honest.
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Answer to the comment provided by Brunswickhygiene:
1. I got my money back in full. Thanks,
2. False, no they are not NET prices, they are FULL prices. As you know (or should know) all products for final consumers should include VAT and that is not the case of your product, which I suppose is ilegal, if not illegal, again clearly misleading. Please check a couple of your competitors referred in the same page.
3. I never seen this before, I only see the full price (with VAT and shipping) after I press the button to buy the item. Before pressing this button, I only see £57.50. This is completely misleading!
4. In the gov.uk website says that the price includes
* COVID-19 test kit
* delivery, and test swabbing where relevant
* evaluation of the test sample
* genome sequencing
* reporting the result to the patient
* reporting the data to Public Health England
but in your case it does not include delivery. Misleading, again!
Hope you fixed some of these issues already.