Brunswickhygiene 

Do not use !! £122 for 2 tests and nothing back.PLEASE avoid them like the plague - utter conmen !! Total s**t company -who owns them ? Maybe a Mr B Johnson ?

Hello, everyone. Regarding my family’s use of Day 2test, the company’s work efficiency is fast and sometimes slow. To Lima, I would like to make a comment. We will receive the Day 2test product on time when we order it. The four of us will receive it on time. The samples were inspected and sent, but the inspection results were received at different times. First, the inspection reports from two people were received after the third day, and the inspection reports from the other two people took two weeks to receive. The inspection report. During this period, I asked the inspection center and the sales company many times. The inspection center’s service is very good, but the sales company’s after-sales service is very slow. I suggest that if you are not in a hurry, choose this This company is still very cost-effective.

Same (very) negative experience as other posters on here. Test kit sent late - with allowance for a Bank Holiday weekend but without any means of sending the kits back to a laboratory. This is a 'third party' operator on behalf of what seems a decent enough Test company, based on the calls we made to the Test company as Brunswick have never replied to an email. Will seek restitution from the credit card company for the appalling service received.

I am the most useless form filler. I detest filling in forms, always get it wrong, but, have to say the day two test booked with these people was easy enough, I ordered it before I left UK, arrived 3 days later at my UK home and was easy to administer.
Got my results in 24 hrs.
He'll of a lot easier than the problems I had in France finding a test location.

Booked Day-2 test and it arrived at mu house before I got home - so far so good.
Did the test, posted it back and got the results as "inconclusive" Test did not work. Brunswick refused to send a replacement test without me paying for another test.
Other firms I now discover send you a replacement test free and this is government guidance. Also they do not have a telephone service to answer queries.

Do not use these people, we picked them off a list from the government website paid over £400 for 8 day 2 return tests on the 10th August well in advance we flew out on the 15/8 arrived back 29/8, had 3 addresses for tests as we were a family, no tests were there when we returned. I emailled twice to chase as first email no response. I was told there was a problem with my payment and could I get my bank to release or reorder. I emailled back with a screenshot of the payment leaving my bank account, the response to this was do you want us to despatch them or a refund. I then at this point days after returning and over the 2 day period asked for a refund for 6 and 2 to still be sent as my parents stayed for another week. No reply they arrived back on the 29/8 and still no tests. Will be contacting my bank for a refund. Reading the reviews since this company is scandalous very few people have had success with this company

I did find that referring customers to email only a little off putting as not all of older people have access to the internet,that being said I found that customer services at Brunswick incredibly helpful and the employees are a credit to the company

Please do not use this organisation. I ordered my 2 day test on the 9th August and when I arrived back in the U.K. on the 14th August they had still not arrived. On August 16th I emailed them to say my parcel had still not arrived and they replied to say it was with Royal Mail. I checked with Royal Mail and they had still not received the parcel so I chased again on the 17th August and they said they will look into it. On the 26th August I emailed to say I had still not received the package and it was looking suspiciously like a scam and that I would like a refund. A few days later I received the package. Clearly too late to actually take a 2/5/8 or even 10 day test!!! Please look at the reviews and you’ll note it is a cowboy outfit and purely here to scam people and make money from this pandemic. Shame on this disgraceful organisation. This should be illegal.

This company is absolutely useless. I booked and paid for a COVID Day 2 test to return home from Spain. They say the reference number for the government website to confirm I have booked a test is included in the confirmation e-mail. It wasn't, so I couldn't use it on my return form. They don't have a phone number to contaqct them and they don't reply to e-mails. I ended up having to book another one with a more reputable company so that I could get home. AVOID AT ALL COSTS

Appalling customer service. I have been contacting them numerous times but they will not provide me with an invoice for PCR tests. Therefore, I can't claim anything back from my insurance.

Day 2 test arrived on time. Easy to follow instructions. Sent back test on day 3, results received day 6. Excellent service. Will certainly use for all future visits to the UK.

DON'T GO NEAR THEM - READ ALL THEIR AWFUL REVIEWS. They put the WRONG DATE on the covid test which we need to show at the airport to fly. Beyond incompetent! Can't call them, can only hope they respond to our emails in time. So much stress!

Very pleased with my experience purchasing the Day 2 Test. everything was processed quickly received the reference required to travel from France to UK. On arrival the sample arrived as per schedule and posting the test back was also simple. Very surprised also at the speedy turn around of my results. Keep up the good work! I hope to use the service again.

Please do not use this company paid sent test bank fir 2day pcr 4 days ago still no results you can’t call them and they don’t answer email

Brunswick Hygiene lure you in from the government list of Covid test providers with a low price and then by the time you book out add what seem arbitrary VAT and shipping costs. Then, at least in my case, fail to provide a service. They made an inaccurate transcription of the delivery address I gave them. I alerted them several times as they didn't immediately answer. Finally they did answer saying that they had updated by file. They later confirmed that they had the correct address. They nevertheless sent it to the wrong address. I discovered this through the Royal Mail tracking service. I wrote to Brunswick Hygiene several more times asking them to send the test by post or courier as I was obliged to take it. They said they would check with their despatch department. I never heard any more. I spent £65.49 and have received no service. My requests for a refund have been ignored.

How to make money?
1. Create a company like Brunswickhygiene during pandemic (1 Sept 2020) based on Gov "requirements".
2. Create a poorly website done by a 12yo dev who you won't pay, as "he needs experience".
3. Add some random Tests that the Gov asks for it.
4. Add a payment method to make money from suckers that need to follow gov rules.
5. Don't send the tests to the suckers as you already took their money
6. Don't answer customer support complaints, nor give any refunds back!

We opt for test to release, day 2 test done on 23rd Aug and it's 25th Aug and we are still waiting for our report. Please introduce negative ratings.

Friend from Belgium left stranded with a Day 2 test barcode that would not scan - no response from Customer 'Service' at Brunswick - should have been kicked off the UK.GOV list, terrible company

Kits arrived, but no return labels. Customer service responded by email, assuring me they would be sent ASAP. Now day 5, and despite numerous emails, no labels!
Registered a complaint with Department of Health & Social Care.

Cowboy outfit with poor quality website
Tried slapping GBP 12 fee for delivery just before the payment is put through. Does not offer the prices listed on gov website....