Brummstadt Reviews 

539
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 283 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the head units, describing them as impressive, functional, and feature-rich. The staff are frequently highlighted for their exceptional helpfulness, responsiveness, and patience, providing outstanding customer service and support for installation guidance and problem resolution. However, some customers also noted specific product issues. A few people experienced head units not fitting correctly or obstructing essential car controls like AC units or hazard buttons. Others reported quality concerns such as incorrect wiring, power drops, glitches, or parts failing within a year.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing the head units as fantastic,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Customer service

Users describe positive interactions with customer service, highlighting the genuine care and support... See more

Service

Consumers find service to be positive, with many reviewers highlighting the excellent after-sales support and... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers reporting excellent experiences... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Patrick replied straight away re my installation problem with the fix and photo's, and the head unit in my Renault works great, so happy with it. I would not hesitate to recommend Brummstadt's after... See more

Rated 5 out of 5 stars

Super happy with my new aftermarket head unit. It looks good, works well. Communication was top tier, Kevin is great to deal with! Lots of information regarding compatibility; quick, helpful and detai... See more

Rated 5 out of 5 stars

I needed some assistance from Brummstadt Tech support. Installation was all fine, but after a power up problem was identified, Kevin at Brummstadt was excellent in helping me resolve the issue. He was... See more

Rated 5 out of 5 stars

We purchased a new head unit from Brummstad fir my 2016 Isuzu MUX. It took some time to install as there were different plug ins to decider. In response we asked for support from the Brummstad tech... See more


Company details

  1. Car Accessories Store
  2. Auto Machine Shop
  3. Auto Tune Up Service
  4. Car Equipment Accessories Store
  5. Car Stereo Store
  6. Tuning Automobile

Written by the company

Driving, for so many of us, is a source of happiness and a great joy. Wouldn't it be wonderful to take the best parts of your car rides and put them together? Mastering the art of head unit upgrades for the Australian market. Drive smarter, not harder.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

539 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(539)

273 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Purchased a head unit for a 2017 Ford Ranger. When we tried to install it ourselves, we discovered some cables were missing. I contacted Tommy over the Christmas period and he responded straight away, even on Christmas Day, which was exceptional customer service.
Tommy organised the missing cables to be sent out and they arrived promptly. We still had a few issues once the extra cables arrived, but again Tommy was quick to respond, and once we got it all sorted, the unit itself is fantastic.
Really impressed with the support and follow-up. Would highly recommend based on the customer service alone.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Tommy is a legend

Tommy is a legend.
The product is fantastic as well, does everything its says on the website.
I was able to install everything myself with some questions from Tommy that were answered immediately.
Amazing product and service.

10 January 2026
Unprompted review
Rated 4 out of 5 stars

4g/64gb head unit and reverse camera install

Hi All, firstly the back up help from Patrick J has been 1st rate as with other members of the team. Any issues I've had with installation and setting up have been addressed quickly and concisely.
It can be a bit daunting to pull everything apart and install head units and wire in a new reverse camera but with Patrick J's help we got there in the end.
Thank you.
Regards NL

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Great team and product

Patrick was extremely helpful and fast to reply (Even on a public holiday). His information was detailed and helped fix the issue with the headunit. The head unit works amazingly and couldn’t recommend the experience anymore.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Recently purchased the infotainment…

Recently purchased the infotainment unit for my Holden Colorado. Had a few minor issues during the install. After contacting their online team. I got a very quick response answering my queries from Kevin who is very knowledgeable of the product and am very happy with the product thus far. 5/5

2 January 2026
Unprompted review
Rated 1 out of 5 stars

Utterly useless!

Utterly useless!!
Worst company to deal with!
After many problems with the order I finally got it fully installed..
Just to take it out a few months later, as you can’t use the Aircon with it because the screen is too big can’t use the hazard button because the screen covers it..
And at least once a week it loses all settings and you gotta go back for a reprogram settings!

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Helpful Support That Easily Fixed Everything!

After having our local auto electrician install my mum's Brummstadt stereo. It had to go back again and still wasn't working properly. I contacted Brummstadt and they provided easy and straight forward solutions to solve the issues we were having. They were super quick at replying and they really are a great bunch of guys that treat you like a real person and not just some number in a line. 10 out of 10 experience.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, replied to my emails quickly and was very informative. They really know there products, even replied throughout the weekend when I was having some issues trying to hook it up.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

I was having trouble down loading apps…

I was having trouble down loading apps and a couple of other things as l am not up with these new units. Contacted Patric who was the most helpful person and explained how to do it. He was excellent and replied straight away and followed up to make sure l got things going. The service was outstanding and would recommend buying from this company without hesitation.

10 December 2025
Unprompted review

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