Canada Brokerlink Reviews 287

if i could give 0 I would, its impossible to contact my broker since they joined Brokerlink. you hold on for ages if you do not have the broker's extension and then they say they are unable to take your call and leave a message, which I have done repeatedly. I am going to cancel my policy with my broker and go through an agency or company who does not use brokerlink.

The worst customer experience ever. It's impossible to talk to anyone on the phone, no answers to emails, they don't keep their promises of calling you back or solving your problems. Avoid this company!!!

The stupidest people I have ever delt with.
Nicole, Maria and their supervisor Marsheline or the most unprofessional DEI hires I have ever met.

They left me without insurance for over 1 month after repeated calls to renew my mortgage. Maria told me she would help. After 2 weeks and no word from her, I contacted them again. This time Nicole answered the phone. I complained about Maria's Shyte service and Nicole assured me she could help. After about 2 weeks and no word from her, I called her supervisor.

Marsheline, the supervisor, helped me look into my account. They quoted me almost $4000 for vacant home insurance, as I live in BC. I questioned the pricing as it was almost $1000 higher than last year. We had no claims and no missed payments, as we paid in full.

She calls me back with a policy offered by Wawanessa. I had her contact Wawanessa and asked her to reduce my home replacement cost from 700k to 225 k. She gave me the quote, but it was still high. I'm reducing my coverage by 2/3, yet I only received a couple hundred dollar discount. I asked her why the price didn't change, much. She said that she would call Wawanessa. I'm not sure what she said, but Wawanessa withdrew the renewed policy offer. So, what did she say? What happened?

If you need an insurance company, after looking at their pitiful reviews, choose a company that cares about you and understands the importance of having insurance on your house.

They will obviously hire ANYONE.

Buyer beware.

Brokerlink took over a former local insurance company, and are terrible! Corporate greed at its finest.

They won't let me reduce my policy to comprehensive only for some reason, I guess assuming that I'm lying about not using my vehicle currently? Also having the requirement to have all licensed adults in the household insured as if they'll steal the vehicle? Do our neighbours need to be insured too? What about the neighbourhood car thieves... you know just in case?

Incompetent too; Last year the rep advised me to cancel my insurance on a vehicle temporarily to save money while it was parked. When I called back 3 days later (change of plans) to insure the same vehicle so I could drive to a repair shop they needed an INSPECTION done suddenly to re-insure it despite the fact they would have gladly kept it insured without inspection for years to come. Without warning me. This cost hundreds of dollars extra when I was tight for money. I hate this company with a passion but they formed a monopoly and there are no other options. Seriously they can get bent. We should have the government break them up.

Brokerlink took over previous broker I had for many years. Unfortunately they are beyond terrible. Trying to get through to a live person is next to impossible. You are on hold for hours and then you are disconnected. They do not list phone numbers or extensions, only email addresses and the reps pretty much ignore emails. If you are with them, wait until you need to talk to a person urgently, not going to happen. They also claim on the main page a 4.6 rating from 20787+ Google reviews. That is a shameless, straight out lie. Check for yourself.

Pointless using this broker. They didn't submit my insurance application for 6 months so left me with astronomical payments, threat of collections and didn't even apologise. Their hold times are always over 30mins and they can't help and won't help with anything. My insurance isn't even correct for my vehicle.

I had to insure a new vehicle. Customer representative was "Jithin". Great customer service, he was professional, attentive. What he couldn't readily answer, he consulted in house. All my questions were answered. He ensured that when we were done all had been taken care of. He's great Ambassador for Brokerlink. Seriously this quite is profecient.

Price keeps rising without justification. You’ll be told “we’ll call you back”…a week went by before I called them and cancelled finally. My insurance tripled in less than 5 yrs without explanation, should be criminal. Not to mention I was informed there would be penalties for leaving them, as if they didn’t make enough off of me already! Happy with my decision to leave them in my rear view.

I have been dealing with Mae Masik for years and my experience has always been great. Always very helpful from providing me with quotes to helping to deal with my recent claim. If you need a reliable and an experienced broker call and ask for Mae. Thank you Mae for your great service over the years.

Filled out their online form. Gave some great options and prices. Called them to review those quotes, and they all doubled.
The man I talked to was quite rude, didn't want to answer my questions, then hung up on me.
I'm shocked they are still in business.

I have been trying to get in touch with anyone for 2 days. I wait on hold for half an hour and then someone picks up the phone and hangs up. Imagine if this was an emergency. I will definitely be looking for a a new broker.

The communication is terrible. Their phone lines are consistently slow (15-45 minutes). After buying a house, I wanted to get a quote for a home policy, but the representative I initially spoke to handed off my case to another representative who took 2 business days per (mostly useless to anyone outside of the industry) reply for the first 4 emails and then ended up never getting back to me again.

Eventually I just found another (cheaper) broker, cancelled, and paid the cancellation fee.

I have been trying for over a week to get to talk to a broker. No one answers ANY of their many phone lines. All I need is a new quote withy employer's discount applied.

Someone did answer the phone today, but he was with the sales department and tried to transfer me to a broker, but the call was not picked up and I got a message that there were NO BROKERS AVAILABLE AND TO CALL BACK LATER!!!!!!

I'M GOING TO CHANGE MY INSURANCE COMPANY FOR BOTH MY POLICIES SINCE THERE DOESN'T SEEM TO BE ANYONE WORKING AT BROKERLINK THE LAST 2 WEEKS!!!!! I AM SO UPSET WITH THEM.

Once you are a customer they don't care about you. I have called 3 times as an existing customer, and waited on the phone for over 45 mins to not be able to talk to anyone. When they contacted about my renewal, I asked where they were a broker, if I could have different quotes to see what the best options were, and never got a call back.

Spoke with Mesh. I needed to renew my drivers license as it had expired while I was out of the country. Today I had Service Ontario issue a temporary license until the card is delivered. My insurance is up for renewal and I wanted to be certain that the temp license was registered so that I could drive and be insured. Mesh was great in making this happen. I sent a photo of the temp and sent it vis email. However, because Apple interchanges Mac.com and me.com as the same email address, Mesh figured out that the reason the sent temp image was not arriving at Brokerlink ws due to Apple address using the me.com address which was nt on file with Brokerlink. Mesh stayed in constant contact with me to be certain that the paperwork was delivered ( after solving the mystery as to why it was not!) and finally the paperwork arrived and he was able to ensure the policy would be active on renewal date. Thanks for great service Mesh and your problem solving analysis!

Worst company when you need customer service. They don’t do their job. They don’t pick up their phones and they pretend after holding for an hour not to hear you then just hang up on you. Do not use this Broker unless you want undue stress.

Poor customer service because can't get a hold on anyone. Severely understaff. Wait on call for 40 minutes and they hung up on me at the end. They need better training or culture in the company.

I have been a customer for years. I just purchased an ATV. I called them for a quote as this is my insurance. They did a little research and promptly had a quote together. Erick was the gentleman that helped me out. He also recommended a couple things that I should consider changing on my other policies that was very beneficial for myself. Erick was very knowledgeable and very helpful he is a very great asset to the Broker Link team. Thanks Erick for you professional service.

Thank you Emily for taking the time to squeeze me in so late in the afternoon!Such dedication is so nice to see in this day and age!! Thanks again Emily

Trash service, representative sometimes took days to respond, my mailbox was stuffed with a dozen pink slip packages, the representative would continuously dance around direct questions and told me my first payment would be in May, imagine my surprise when $400 was taken out of my account in April. When asked about it the agent said oh well there was an attachment in one of the over 50 emails that were sent to me that said it would be even though on the phone they said not to expect a payment until May. Will not be using them again in the future.