I asked for a quote for our holiday to Egypt and our rep took the time to work out every detail and send it across as soon as she had it done. When I asked her if she could get the price down, she ad... See more
Company replied
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Review summary
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Reviews shaping this summary
Found a fair priced holiday through Broadway Travel in Corfu. Once we decided that the hotel and package was suitable the process was very quick and easy to complete. Documents were made available of... See more
Company replied
Ianthe was very friendly and professional. She was also very patient too. We were travelling as a party of 4 and had to keep ending the call to get our friends information and each time she called... See more
Company replied
We always book with your company, never had problems that can't be solved, during co-vid we were one of the last holidays before total lockdown, we still had a fantastic time as BT made sure everythin... See more
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Company details
About Broadway Travel
Written by the company
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Contact info
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, United Kingdom
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Kelly was really friendly and very…
Kelly was really friendly and very helpful in getting the cruise booked. No problems, no issues dealt with Broadway Travel before and have always had very good service, they are very reliable.
14 June 2026
Reply from Broadway Travel
Welcome back Angela, we are so appreciative of your loyalty and your 5* review for Kelly. We are very proud of the service we provide and Kelly always goes above and beyond for her clients. Have a wonderful time onboard and thank you for again choosing Broadway Travel.
Excellent service and communication …
Excellent service and communication for our recent F1 trip to Barcelona. Well managed transfers and pleased with Grandstand tickets allocated for the weekend.
10 June 2026
Unprompted review
Reply from Broadway Travel
Thank you for your wonderful feedback Adam, it really is appreciated. We are delighted that you had a fabulous trip to Barcelona and we hope that the F1 experience was everything you had hoped it would be. Many thanks again and we hope to see you again soon - Team Broadway Travel.
Reply from Broadway Travel
Thank you so much for your kind words and 5* review, we really appreciate you choosing to book with us. Happy holiday countdown activated – Team Broadway Travel.
Very helpful quick and easy experience
Very helpful quick and easy experience, with a knowledgeable agent
13 June 2026
Reply from Broadway Travel
This is music to our ears and certainly makes our hearts happy. We hope you have a wonderful time onboard and look forward to being of assistance to you again in the near future - Team Broadway Travel.
Friendly helpful service from Natalie
Okay so we book holiday normally 6 months before and certainly never before for following year before pending holiday ☀️ However after looking for details on a FB advert, Natalie messaged me back and forth with all the relevant info and a stellar price!! Here I am now before my 2026 holiday, all booked up on our first family cruise for next year!!! Natalie was helpful, reassuring and professional ❤️ helped me catch an error in the details I’d given her. Promptly resolved!! After call to book everything sent over in email too! Fab service and will definitely use them in the future. Hoping I don’t see any 2028 deals 😅👀👀👀🫣😂😂
15 June 2026
Unprompted review
Reply from Broadway Travel
Natalie is delighted with your 5* your review, as are we! We are so pleased that you have chosen us to book your amazing cruise. We all hope you have a wonderful time onboard and look forward to being of assistance to you again in the near future - Team Broadway Travel.
The booking process was very easy…
The booking process was very easy online, the price was as described with no hidden extras, very good service
14 June 2026
Reply from Broadway Travel
This is music to our ears Deborah, we are so pleased you found our website easy to use and competitively priced. Please don’t hesitate to reach out should you need any assistance before you head off on your fabulous holiday – Team Broadway Travel
Reply from Broadway Travel
Thank you for your wonderful review. We’re so pleased Amanda provided you with such professional and prompt service we’ll be sure to pass on your kind words. If you need anything further, you know where we are. Thanks from all the Broadway Travel team.
Reply from Broadway Travel
Thank you for your lovely review! We’re glad you found it easy to discover great deals and book with us.
Impulse booking made easy
Such a lovely friendly colleague. Very knowledgeable too. Made bookiny an impulse cruisr very easy for me
13 June 2026
Reply from Broadway Travel
Thank you for your kind feedback. We’re delighted to hear our Evie provided such friendly and knowledgeable service, making your impulse cruise booking quick and easy. Huge thanks for all the team.
Kelly was amazing
Kelly was amazing. Answered all my questions and put up with getting many quotes for different cruises till we found a holiday that worked. Great service!
10 June 2026
Reply from Broadway Travel
Thank you for your fantastic feedback. We’re delighted to hear Kelly was able to answer all your questions and support you through the different options to find the perfect cruise. She’ll be thrilled to hear your feedback.
Reply from Broadway Travel
Thank you for your feedback. We’re pleased to hear everything was clearly explained and that you found the process smooth and efficient. Thanks so much from all the Broadway Travel team.
Excellent service from Amanda
Excellent service from Amanda, very professional and helpful
13 June 2026
Unprompted review
Reply from Broadway Travel
Thank you for your kind feedback, we are thrilled Amanda was able to help you get booked. Happy cruising!
Tip top service by Wavell
It is my pleasure to tell you about Wavell. The booking process was easy. He was informative and helpful in helping me. His patience and knowledge allowed me to ask more questions.
I would have no hesitation in using Broadway travel again. Thank you.
12 June 2026
Reply from Broadway Travel
Thank you for your lovely review! We’re so pleased Wavell made the booking process simple and supported you with his knowledge and patience. We’re delighted you had such a positive experience and look forward to helping you again in the future. We will pass on your kind words. Thank you from all the Broadway Travel team.
Reply from Broadway Travel
This is Just perfect to hear. Thank you for choosing to book with us - Team Broadway Travel
Everything a travel agency should be.
I have had a couple of great holidays with this travel agent over the years and now a few days away from my latest trip organised by them. They fully deserve 5*'s because of all the extras they offer for a really good price. But its also how quickly they respond when there's an issue or query, their staff without exception have been friendly, helpful, informative, professional and available. And I now have no worries about my upcoming holiday. I have no hesitation in recommending this company.
11 June 2026
Unprompted review
Reply from Broadway Travel
We live to provide our customers with the best deals and the best service, so It’s great to see you again for another fabulous holiday – Team Broadway Travel
Great customer service from start to…
Great customer service from start to finish. A pleasure to deal with. Thanks
11 June 2026
Unprompted review
Reply from Broadway Travel
Louise, this is music to our ears! Happy Holiday countdown is on - Team Broadway Travel
Very helpful and easy to book
I spoke to Wavell and he was very helpful and thorough in making sure I knew what I was booking and that I had all the relevant documents I would need to travel.
10 June 2026
Reply from Broadway Travel
Thank you so much for your kind words and 5* review for Wavell. We really appreciate you choosing to book with us. Happy holiday countdown activated – Team Broadway Travel.
Donna was extremely helpful
Donna was extremely helpful, calm and patient. Will not hesitate to call her for our next cruise.
10 June 2026
Reply from Broadway Travel
Donna is delighted with your 5* your review, as are we! We are so pleased that you have chosen us to book your amazing cruise, We all hope you have a wonderful time onboard and look forward to being of assistance to you again in the near future - Team Broadway Travel.
Prompt and great service from Phillip.
2 June 2026
Reply from Broadway Travel
Fab 5* review for Phillip, we will ensure he sees your kind words – Team Broadway Travel
Confident that I know what I was paying for
The process was very long and detailed, which I understand was necessary for a number of reasons. However, I was confident of what I was getting before paying so no complaint.
The price was slightly higher than advertised.
10 June 2026
Reply from Broadway Travel
William, thank you for taking the time to leave your kind feedback for the team, we hope you have a wonderful holiday and hope to see you again - Team Broadway Travel
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