Just as described on time sending packed well
Company replied
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Review summary
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Just as expected
Company replied
Great product, slightly less good communication. I bought a curved shower curtain rail (what a fantastic idea by the way) from another retailer but it was too short for our needs. Brits Home Garden... See more
The product is ok , though the wood doesn't appear to be weather proofed. There is advice to keep to keep it out of the sun and rain ! So should I just leave the deck chairs in the shed.
Company details
Written by the company
Welcome to Brits Home Garden, We have variety of Home and Gardening Products Tailored to your needs!
Contact info
Zone 2, Industrial Complex, KA11 5AL, Irvine, United Kingdom
- 0141 729 8300
- cs@britshomegarden.com
- britshomegarden.com
3.9
Great
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 2 weeks
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Great item really sturdy
23 September 2023
This company is fraud and I will never…
This company is fraud and I will never even recommend it to an enemy.I bought stainless steel set(12pieces ) from them on the 3rd September,the delivery was on 8 September but up till now I haven’t received my item or money.fraud fraud fraud.don’t purchase from them
2 September 2023
Reply from Brits Home Garden
Dear Customer,
We sincerely apologize for the inconvenience you've experienced with your recent purchase from Brits Home Garden. We understand your frustration and would like to address your concerns.
First and foremost, we'd like to assure you that we take issues like this very seriously. Upon reviewing your case, we have processed a refund for your order, and you should expect to see the funds back in your account within the next 1-2 working days. We deeply regret any delay or inconvenience caused during this process.
We would like to extend our apologies for any negative impression this situation may have left. Your experience is certainly not reflective of our commitment to providing quality products and service to our valued customers.
We strive to continuously improve our processes to ensure smoother and more efficient transactions for all our customers. Your feedback is invaluable in helping us identify areas where we can enhance our service.
Please feel free to reach out to our customer support team if you have any further questions or require assistance in the future. We are here to ensure your satisfaction and resolve any concerns promptly.
Once again, we apologize for any inconvenience you've faced, and we appreciate your patience. We hope you'll consider giving us another chance in the future and experience the high-quality products and services that we aim to provide.
Thank you for bringing this matter to our attention, and we wish you a pleasant day ahead.
Sincerely,
Team Brits Home Garden
I had a query and company responded…
I had a query and company responded really quickly. Order arrived well within scheduled time.
1 September 2023
Good value for the money
24 August 2023
Happy customer. I paid for express delivery and that is…
I paid for express delivery and that is exactly what I got. The table is robust and will be a useful item to have, as our family is happily getting bigger and extra places around the table are needed.
24 August 2023
Great value fun present - spacehopper
Looked for a proper secent size space hopper for ages as I remember the good times we had with them as kids.
Found it on BHG at £10:99 and free postage. Great value, fab present for our grandchildren (and their parents) and really good quality.
Plus it arrived in 2 days. Mega quick turnaround.
24 August 2023
Great prices
Great price, quickly delivered, and item as described. Can’t ask for much more.
23 August 2023
They don't believe in the law
I would have given lower but I couldn't, I bought two items at the same time from this company via eBay and both items have become faulty, I know the law and my rights but this company are trying to flout British law and refuse to do anything about the issue I urge people to not buy from them they will sell you shoddy stuff then when something goes wrong with it basically tell you tough luck
29 August 2023
Unprompted review
Reply from Brits Home Garden
We're genuinely sorry to hear about the issues you've encountered with the items you purchased from us. Your feedback is important, and we apologize for any inconvenience caused by the faulty products and the challenges you've faced in addressing the problem.
Our customer success manager will be reaching out to you to discuss the situation, understand your concerns, and work towards a resolution that aligns with your rights and expectations. We take these matters seriously and want to assure you that we aim to provide products of quality and uphold our responsibilities under British law.
Thank you for bringing this to our attention, and we appreciate your patience as we work towards a resolution.
Reply from Brits Home Garden
Thank you for sharing your positive feedback regarding the quick delivery and packaging of your order.
We're pleased to hear that your experience with us has been smooth so far. Our goal is to provide efficient service and ensure that your items are delivered securely. If you ever have any questions, concerns, or further feedback, please don't hesitate to reach out.
We appreciate your support and look forward to serving you again in the future.
The wheelbarrow that I ordered arrived…dented
The wheelbarrow that I ordered arrived very dented, so I packed it all back up again, sent an email about the problem and was asked to take photos of the damage, so I then had to unpack it again to do that, I emailed them back and eventually was given a refund.
I don't think it was the delivery people who caused the damage as the box was intact, and couldn't possible have been dented that badly in transit, so someone had sent a very bad item out.
25 July 2023
Reply from Brits Home Garden
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you faced with your wheelbarrow order. We're truly sorry that the product arrived damaged, and we understand how frustrating it must have been to have to unpack and repack it multiple times for photos and resolution.
We take full responsibility for this oversight and the poor quality of the item you received. We're glad that you reached out to us, and we appreciate your understanding as we worked to resolve the issue and provide you with a refund. We will certainly investigate how such a damaged product was sent out and take measures to ensure that this doesn't happen again in the future.
If you ever consider shopping with us again, we're committed to making your experience much smoother and more satisfying. Please don't hesitate to reach out if you have any further concerns or questions. We value your feedback as it helps us improve our services. Thank you for your patience and understanding.
Good quality product
My purchase (an easel) arrived quickly. Everything was well organised. The product matches its description and photo on the site. The price is fair too. The only strange thing is that there is no infomation about manufacturer, materials, origin of the product, etc. Nothing at all! It is slightly disappointing.
31 July 2023
Reply from Brits Home Garden
Thank you for sharing your feedback with us.
We're pleased to know that your easel purchase arrived promptly and met your expectations in terms of appearance and pricing. We apologize for any disappointment caused by the lack of detailed information about the manufacturer, materials, and origin of the product. We appreciate your input, and we'll definitely take this into consideration to enhance the transparency of our product listings in the future. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to get in touch.
Your satisfaction is important to us, and we hope to have the opportunity to serve you even better next time.
Good Prices and speedy delivery
First time I’ve ordered from this company and would definitely use them again. Good prices and very speedy delivery
27 July 2023
Reply from Brits Home Garden
Thank you for choosing Brits Home Garden for your purchase!
We're thrilled to hear that your first experience with us was a positive one. Providing competitive prices and speedy delivery is something we take pride in, and we're glad it left a great impression on you. We look forward to being of service to you again in the future.
If you ever need anything else or have any questions, don't hesitate to reach out. Your support means a lot to us!
Superb
Superb. The outdoor step is perfect for my needs and the delivery was quick. The packaging was split and I was woried in case the product was damaged but thankfully it was OK.
25 July 2023
Reply from Brits Home Garden
Thank you for sharing your positive experience with us!
We're delighted to hear that the outdoor step you purchased is a perfect fit for your needs. We understand that receiving a package with damaged packaging can be concerning, but we're glad to know that the product itself arrived in good condition. Your satisfaction is our priority, and we appreciate your trust in our products and delivery service. If you ever require anything else or have any questions, feel free to get in touch.
We're here to assist you and look forward to serving you again in the future!
Reply from Brits Home Garden
Thank you so much for taking the time to leave us such a positive review!
We're thrilled to hear that you found our service fast and our prices competitive. Ensuring that our customers receive their items promptly and in excellent condition is always our top priority. If you ever need anything else for your home and garden needs, don't hesitate to reach out.
We truly appreciate your support and hope to serve you again in the future!
Fantastic company to deal with and…
Fantastic company to deal with and there prices are very good will deal with them again in the future
21 July 2023
Fast delivery and grwat service
Fast delivery and grwat service. Good value for money compared to other sites and quality of merchandise was excellent . Will definitely use again
30 June 2023
It would have been 5 stars but there…
It would have been 5 stars but there were no instructions which made putting the deckchair together a bit difficult as it had quite a few different length poles .
27 June 2023
I have put my tomato plants in very…
I have put my tomato plants in very pleased with this item it protects them from the wind
26 June 2023
Disappointing
This item came as a flat pack which wasn’t expected and was he chair is much smaller too. Not enough room for a grown man
25 June 2023
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