Just as described on time sending packed well
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just as expected
Company replied
Great product, slightly less good communication. I bought a curved shower curtain rail (what a fantastic idea by the way) from another retailer but it was too short for our needs. Brits Home Garden... See more
The product is ok , though the wood doesn't appear to be weather proofed. There is advice to keep to keep it out of the sun and rain ! So should I just leave the deck chairs in the shed.
Company details
Written by the company
Welcome to Brits Home Garden, We have variety of Home and Gardening Products Tailored to your needs!
Contact info
Zone 2, Industrial Complex, KA11 5AL, Irvine, United Kingdom
- 0141 729 8300
- cs@britshomegarden.com
- britshomegarden.com
3.9
Great
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I paid £5.99 extra for 48 hour delivery…
I paid £5.99 extra for 48 hour delivery which they didn't do and didn't advise they wouldn't be able to achieve
31 December 2023
Reply from Brits Home Garden
Dear Valued Customer,
We sincerely apologize for the inconvenience you've experienced regarding the delivery of your parcel. Your feedback is crucial to us, and we appreciate you bringing this matter to our attention.
Upon investigating your case, it has come to our knowledge that the courier informed us of potential damage during transit, leading to the return of the parcel to our facility. We understand the frustration this situation has caused, especially considering the additional charges you paid for 48-hour delivery.
We deeply regret any oversight in not communicating the potential delay in achieving the specified delivery timeframe. This falls short of the level of service we aim to provide, and for that, we extend our sincerest apologies.
To rectify this situation and ensure your satisfaction, we kindly request you to contact our customer service center at cs@britshomegarden.com. Our dedicated team will promptly assist you in processing either a replacement or a refund, according to your preference.
Once again, we apologize for any inconvenience caused and appreciate your understanding as we work to resolve this matter promptly. Your satisfaction is of the utmost importance to us, and we are committed to making this right.
Thank you for your patience and for choosing Brits Home Garden.
Warm Regards,
Team Brits Home Garden
Easy to find what I was looking for
Easy to find what I was looking for. 15L fridge, for my mum, in a care home, a great price, and best of all, it was mains as well as in car connection. It was great for what I was looking for, it was just to keep mums chocolate and drnks in, as her room in the care home is too hot. Packed well, arrived on time, and was kept up to date on my order, will look at other things on this Web site.
30 December 2023
Reply from Brits Home Garden
Dear Valued Customer,
We appreciate you taking the time to share your positive experience with us. We're delighted to hear that you found exactly what you were looking for—a 15L fridge with both mains and in-car connections for your mum in the care home. It warms our hearts to know that our product perfectly meets your needs, providing a solution to keep your mum's chocolates and drinks in optimal conditions, especially considering the warmer environment of her room.
Ensuring the satisfaction of our customers is our top priority, and we're thrilled that our product, its pricing, and its features have met your expectations. It's fantastic to know that the item was packed securely, arrived on time, and that you were kept well-informed throughout the ordering process.
We appreciate your positive feedback and are honored that you're considering exploring more on our website. Feel free to browse through our diverse range of products, and if you ever have any questions or need assistance, our team is here to help.
Warm Regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
We are thrilled to learn that you are completely satisfied with your purchase from Brits Home Garden. It's wonderful to hear that the 15L fridge you ordered is just what you wanted and that both the price and delivery met your expectations.
Customer satisfaction is our utmost priority, and we are delighted that we could provide you with a positive shopping experience. If you ever have more needs or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for choosing Brits Home Garden. We look forward to serving you again in the future.
Warm Regards,
Team Brits Home Garden
Great item great costume service and…
Great item great costume service and communication.
26 December 2023
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your positive feedback! We're thrilled to hear that you found the item great and that our customer service and communication at Brits Home Garden met your expectations. Your satisfaction is important to us, and we appreciate your kind words.
If there's anything else we can assist you with or if you have further comments, please don't hesitate to reach out. We appreciate your business and look forward to serving you again.
Thank you for choosing Brits Home Garden!
Warm Regards,
Team Brits Home Garden
As described and delivered quickly
26 December 2023
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your positive feedback! We're pleased to hear that the product was as described and that it was delivered quickly. Your satisfaction is important to us, and we appreciate your kind words.
If there's anything else we can assist you with or if you have further comments, please don't hesitate to reach out. We appreciate your business and look forward to serving you again.
Thank you for choosing Brits Home Garden!
Warm Regards,
Team Brits Home Garden
Quick delivery
Quick delivery, no problems. Only issue I had was the Evri driver leaving the package outside on the road in the rain but item was well packaged.
4 December 2023
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for sharing your feedback with us. We're pleased to hear that you experienced a quick delivery without any issues. However, we apologize for any inconvenience caused by the EVRI driver leaving the package outside in the rain.
Your feedback is valuable, and we'll make sure to address this concern with the delivery service to prevent similar situations in the future. We appreciate your understanding and want to assure you that we're committed to improving our services.
If there's anything else we can assist you with or if you have further comments, please don't hesitate to reach out. We appreciate your business and look forward to serving you again.
Thank you for choosing Brits Home Garden
Warm Regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your positive feedback! We're delighted to hear that you experienced prompt delivery and encountered a cheerful driver. Ensuring timely and joyful service is a priority for us, and we're glad to know it made a positive impact on your experience.
If there's anything else we can assist you with or if you have further comments, please don't hesitate to reach out. We appreciate your business and look forward to serving you again.
Thank you for choosing Brits Home Garden
Warm Regards,
Team Brits Home Garden
Bad service
I ordered two lots of folding chairs from this establishment and both times the claimed to of delivered them when they hadn't. They admitted that they are in the wrong and I told them three times to only deliver at the weekend and what do they do? They say the replacement will be with me on Thursday. Not only are they stupid, but they don't know how to read. Order from any store except Brits Home Garden . It is the worst customer service I have ever experienced.
4 December 2023
Unprompted review
Reply from Brits Home Garden
Dear Customer,
We sincerely apologize for the inconvenience you've faced with your orders. This falls below our standards, and we deeply regret the frustration caused by the delivery issues and the miscommunication regarding your preferred delivery days.
To assist you further and ensure a swift resolution, could you please provide us with the complete shipping address and the order number associated with your purchases? We want to address this matter promptly and make things right for you.
Once we have the necessary details, we'll investigate the situation and take the appropriate steps to ensure a smooth and accurate delivery process for your replacement items.
Again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve this matter.
Kind regards,
Team Brits Home Garden
I ordered the incorrect item which I…
I ordered the incorrect item which I wanted to return, I have contacted Brits Home Garden on 2 occasions to ask how to return my item but they have not responded
31 October 2023
Step stool
Step stool
Excellent product as advertised and quality at a reasonable price, also British made .Also for keeping me informed during the process of delivery.
27 September 2023
I recomend this company
the product was well made and as described on website.Prompt delivery.
3 October 2023
Sent wrong item, offered half a refund for missing item
Update: a full refund has now been offered and I am satisfied with the outcome, if not the process to get there.
Ordered camping toilet with tent. Received a 6-bottle dispenser. Emailed immediately to rectify issue and have since experienced really poor customer service. I specified that I needed my item by the Saturday (having received the wrong item and alerted them Wednesday morning).
Firstly they try to offer me to keep the wrong item for an additional price, an insult to injury honestly. Why on earth would I want that item, especially at an additional cost when it is not even close to what I ordered?
I am then told due to the days in their responses (only one per day while we debated the issue) that they can no longer send my item in time (if they had dealt with it on the first day it would be on time). They also offered to only refund half the amount I paid for the missing items. Why would I want half a refund when I've not received the item!? Ridiculous customer service.
Do not order from here, or if you do it is clearly at your own risk as the customer service will make clear to you. Hussnain has not been handling my emails well at all.
I shall be rectifying this through other means if a suitable solution is not found soon (aka a full refund that I am entitled to).
11 October 2023
Unprompted review
Goods were as described
Goods were as described. Bought for my grandsons.
Relatively easy to assemble...
1 October 2023
Ordered item on Wednesday evening
Ordered item on Wednesday evening, it was delivered Friday 1 pm. First class service!
27 September 2023
Order No. 14650
It was awful. I placed an order (No. 14650) for a rechargeable electric heater hot water bottle on September 27, 2023. But up till now, I am yet to receive the package. This is unacceptable. Kindly send the item to
Victor Oye,
Petersfield Avenue,
Flat 35, IronHouse,
Metalworks,
Slough, United Kingdom.
SL2 5BN
27 September 2023
Brilliant service.
First time I've used this company, i did read reviews before ordering, which were all positive. The compost bin was much cheaper than other sites and delivery was really quick. Thank you.
26 September 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.