Prompt response, kept informed and delivered in good condition in promised time slot. Very pleased with item. Easy to assemble and good value.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Utter cheap crap bought trolley off them on temu was rusty damaged and very poor quality these clowns offered me a £1 refund they are pedalling rubbish be warned. Don't believe the bull crap about 30%... See more
Company replied
My purchase (an easel) arrived quickly. Everything was well organised. The product matches its description and photo on the site. The price is fair too. The only strange thing is that there is no info... See more
Company replied
I was apprehensive about using a company I hadn't heard of before, but loved the range of plants advertised so I made a small purchase of 3 Hydrangeas. I need not have worried, the plants arrived very... See more
Company replied
Company details
Written by the company
Welcome to Brits Home Garden, We have variety of Home and Gardening Products Tailored to your needs!
Contact info
Zone 2, Industrial Complex, KA11 5AL, Irvine, United Kingdom
- 0141 729 8300
- cs@britshomegarden.com
- britshomegarden.com
4.0
Great
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A prompt delivery and does the job well.
5 September 2025
Reply from Brits Home Garden
Dear Customer,
Thank you for your feedback. We are pleased to hear that your order was delivered promptly and that the item is working well for you.
Regards,
Brits Home garden
Reply from Brits Home Garden
Dear Customer,
Thank you for your feedback! We're delighted to hear that your order arrived quickly and hope you’re pleased with your purchase.
Regards,
Brits Home Garden
Reply from Brits Home Garden
Dear Customer,
Thank you for your feedback. We are happy to know that you are satisfied with the fast delivery and price of your item.
Regards,
Denny Shop
Great price
Great price, fast delivery. Really happy with the product. Will use again.
20 August 2025
Reply from Brits Home Garden
Dear Customer,
Thank you for your feedback. We’re delighted to hear that you are happy with the product, price, and delivery, and we look forward to serving you again.
Regards,
Denny Shop
Luxury feel toilet mat
My Dad needed a new toilet mat. It's super thick and soft and non slip, essential when your 87 years old. Very quick delivery. Item very good quality, better than I expected.
22 August 2025
Reply from Brits Home Garden
Dear Customer,
Thank you for your feedback. We’re glad to hear that the toilet mat is safe, comfortable, and of excellent quality, and that delivery was quick.
Regards,
Denny Shop
Reply from Brits Home Garden
Dear Customer,
Thank you for your feedback. We’re pleased to hear that you are happy with the price and fast delivery.
Regards,
Denny Shop
Three weeks in and still not received…
Three weeks in and still not received order (3-5 days you said!!)!
9 August 2025
Reply from Brits Home Garden
Dear Customer,
Thank you for your feedback. If you have any issues with your order, please contact our customer service team, and we will be happy to assist you.
Regards,
Denny Shop
Worth a look for bargains + Free Del.
Was looking for a cheap and cheerful garden hose pipe with a wind up reel. Found one here at Brits Home Garden. Products/ Stock seem a little random but bargains to be had and free delivery makes it. Set arrived in good time and was exactly as expected. Worth a look every now and agian
4 August 2025
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback. We’re glad to hear your garden hose set arrived on time and met your expectations. We appreciate your kind words and look forward to welcoming you back soon.
Regards,
Brist Home Garden
Excellent pressure cooker
Excellent pressure cooker. Easy to use and well recommended at the price.
2 August 2025
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback. We’re delighted to hear that you find the pressure cooker easy to use and well worth the price.
Regards,
Brist Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback. We’re glad you are happy with the product, price, and delivery.
Regards,
Brist Home Garden
Reply from Brits Home Garden
Dear Customer,
Thank you for your feedback. We’re pleased to hear the product met your expectations.
Regards,
Brist Home Garden
Refund
I purchased a swimming pool pup but unfortunately it was not compatible for my pool sent it back on the 19/7/05 over a week ago and still have had no response from britshomegarden
about my refund would not purchase again from this company.
16 July 2025
Great product
Great product, slightly less good communication.
I bought a curved shower curtain rail (what a fantastic idea by the way) from another retailer but it was too short for our needs. Brits Home Garden had a longer version for the same price, and when it arrived it was much better quality and fitted easily. now, although we're standing in a bath, it feels like we're in a shower room!
The only issue with comms was that the emails I received didn't mention Brits Home Garden in the subject line. I get a lot of emails and various messages about parcels, but if I don't know what a message is from it's subject line it can easily get deleted as possible spam. If it said something like, "Your Brits Home Garden parcel is on the way", I would had know that the wheels were in motion and wouldn't have had to write to the company to ask where my product was. Great product though :)
30 June 2025
Just beufull flowers so happy with them…
Just beufull flowers so happy with them thanks you my beautiful garden
3 July 2025
Customer service awful
This company will do anything to frustrate you. I had a legitimate complaint but was sent round the houses and in the end just gave up. It wasn't worth the time and effort.
31 May 2025
Unprompted review
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We’re sorry to hear this. Please provide your order ID, name, and shipping address so we can look into the matter and assist you properly.
Kind regards,
Brits Home Garden
Shocking
Shocking, been waiting 10 days for a refund I have every evidence to show I refused delivery as I changed my mind I didn't want the item anymore it states on tracking customer refused delivery yet 10 days on still messaging this company several times a day to get my refund!!
1 May 2025
Unprompted review
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We’re sorry to hear this. Please provide your order ID, name, and shipping address so we can look into the matter and assist you properly.
Kind regards,
Brits Home Garden
The inflatable dinghy boat is good.
4 April 2025
Reply from Brits Home Garden
Dear Customer,
Thank you for your feedback! We're glad to hear you're happy with the inflatable dinghy boat.
Warm regards,
Brits Home Garden.
Great service
Received my order in record time had a little problem and it was revolved promptly would recommend
13 April 2025
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're glad to hear your order arrived quickly and that any issues were resolved promptly. We truly appreciate your recommendation.
Warm regards,
Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're pleased to hear you found the product good value and that it arrived quickly.
Warm regards,
Brits Home Garden
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.