Just as described on time sending packed well
Company replied
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Just as expected
Company replied
Great product, slightly less good communication. I bought a curved shower curtain rail (what a fantastic idea by the way) from another retailer but it was too short for our needs. Brits Home Garden... See more
The product is ok , though the wood doesn't appear to be weather proofed. There is advice to keep to keep it out of the sun and rain ! So should I just leave the deck chairs in the shed.
Company details
Written by the company
Welcome to Brits Home Garden, We have variety of Home and Gardening Products Tailored to your needs!
Contact info
Zone 2, Industrial Complex, KA11 5AL, Irvine, United Kingdom
- 0141 729 8300
- cs@britshomegarden.com
- britshomegarden.com
3.9
Great
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 2 weeks
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I was online looking for a set of van…
I was online looking for a set of van ramps that would take 200kg. I was amazed to see that I could buy a pair of excellent quality ones locally from Brits that will handle 200kg each.
I promptly ordered them on line and they arrived fairly quickly.
Exactly what I need and light enough to carry using the handles provided, and strong enough to enable me to do the jobs I need to do.
26 November 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your fantastic feedback! We’re delighted to hear that our van ramps met your needs perfectly and that they arrived quickly. It’s great to know they’re the right fit for your tasks and easy to carry.
Warm regards,
DennyShop
Customer service does not exist
***update*** received the bird feeding station last night however cant get the top tubes to fit this has turned into a nightmare now Customer service does not exist, i paid for a bird feeder a week ago , thr money left my bank the minute I placed the order, however no confirmation email was sent to me in regards to the order I placed. I've had absolutely no update so I tried calling and it just rings out. I've sent an email to the customer service team
29 November 2024
Unprompted review
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and lack of communication regarding your order. This is not the standard of service we strive to provide, and we are committed to resolving this matter promptly.
To assist you better, could you kindly provide us with your order number and complete shipping address? This will help us locate your order and update you on its status.
We truly appreciate your patience and understanding. Rest assured, we will do our best to ensure your concerns are addressed swiftly.
Warm regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your kind review! We are delighted to hear that you found great value in our products and were pleased with the delivery service.
Your satisfaction is our top priority, and we truly appreciate your support. If there’s anything we can assist you with, please don’t hesitate to get in touch.
Warm regards,
Team Brits Home Garden
Prompt and on-time delivery.
Prompt and on-time delivery.
Good product at sensible price.
29 October 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your wonderful feedback! We are thrilled to hear that you were satisfied with the prompt delivery and found the product to be of good quality and reasonably priced.
Your satisfaction means a lot to us, and we look forward to serving you again in the future. Should you need any assistance, please feel free to contact us.
Warm regards,
Team Brits Home Garden
My delivery was well packaged very…
My delivery was well packaged very prompt and I was pleased with the quality of my order
21 October 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for sharing your positive experience with us! We are delighted to hear that your delivery arrived promptly, was well-packaged, and met your expectations in quality.
Your satisfaction is our priority, and we truly appreciate your kind words. If there is anything else we can assist you with, please do not hesitate to reach out.
Warm regards,
Team Brits Home Garden
Really good but found could have been…
Really good but found could have been bigger for a man
17 October 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're glad to hear you found the product to be of good quality. We appreciate your input on sizing and will take this into consideration as we continue to improve our offerings. If there’s anything further we can assist you with, please let us know.
Warm Regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We’re glad to hear that your order arrived in good time. If you need anything else or have any questions, feel free to reach out.
Warm Regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your wonderful feedback! We’re delighted to hear that you’re happy with the product and our speedy delivery. If you have any questions or need assistance in the future, please feel free to reach out.
Warm Regards,
Team Brits Home Garden
The item I was looking for was in stock…
The item I was looking for was in stock and dispatched immediately at an excellent price.
27 September 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're delighted to hear that you found the item you were looking for in stock and that it was dispatched promptly at an excellent price. Your satisfaction is our priority, and we look forward to serving you again!
Warm Regards,
Team Brits Home Garden
Baby Gate
Arrived very promptly. Needed this baby gate as a doggy barrier for kitchen opening.
does exactas it says on the tin 👍.
11 September 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your great review! We're pleased to hear that the baby gate is working perfectly as a doggy barrier for your kitchen and that it arrived promptly. We appreciate your support and look forward to serving you again.
Warm Regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your kind review! We're delighted to hear that the product met your expectations and that you would shop with us again. We look forward to welcoming you back to Brits Home Garden in the future!
Warm Regards,
Team Brits Home Garden
Appalling Customer Service
Bought Denny composter from them through Amazon marketplace place when it arrived most bits fit together ok but lid was impossible to connect rang their customer service line sales and all other enguiries but never got answered despite several calls read their reviews most positive ones were all from people with similar Asian names and the reviews we’re almost identical in terms of praise using same words and phrases
20 September 2024
Unprompted review
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback regarding the Denny composter. We’re sorry to hear about the issues you experienced with the lid. We take your concerns seriously and would like to resolve this matter promptly. Could you kindly provide your Brits Home Garden order ID and complete shipping address so we can assist you further?
We strive to ensure every customer has a positive experience with us, and your feedback helps us improve our services.
Warm Regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your review! We’re delighted to hear that you’re pleased with your purchase and found it to be good value for money. We appreciate your support and look forward to serving you again!
Warm regards,
Team Brits Home Garden
I sent this order back to you and I am…
I sent this order back to you and I am still awaiting for you to refund my payment
31 August 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your message. We apologize for the delay in processing your refund. To assist you further, could you kindly share the return tracking number with us? Once we have this information, our refund team will ensure that your full refund is processed promptly.
Warm regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your continued trust and for choosing us again! We're thrilled to hear that you loved your previous purchase and decided to get another one. Your satisfaction means a lot to us, and we truly appreciate your support.
If there's anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Team Brits Home Garden
I ordered 2 deckchairs
I ordered 2 deckchairs, received an email from Fed Ex to say they had delivered but I was out. True. But they left them and signed for with what turns out a fictitious name. We live in a small Close and there is no one living here with that name. Customer service is horrendously difficult to speak to and eventually spoke to someone who said they would deliver 2 more deckchairs today. I have neither had a confirmation from Britsgarden or FedEx. It’s a scam. The person who answers the customer service phone is incoherent and is trying to fob me off. I cannot contact FedEx to ask as you can only speak to a computer generated voice. I’m badly out of pocket so I will be contacting my bank to see what they can do.
18 August 2024
Unprompted review
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for bringing this matter to our attention. I’m truly sorry to hear about the difficulties you've encountered with your order.
To help us resolve this issue as quickly as possible, could you please share your complete shipping address and order number? We want to ensure that this matter is sorted out for you promptly.
Once we have this information, we will work directly with FedEx to track down your order and ensure that you receive the deckchairs you ordered.
Thank you for your understanding, and I look forward to resolving this for you.
Best regards,
Team Brits Home Garden
Shocking customer Service
I ordered a garden umbrella stand and 4 weights. The stand arrived but I have not received the weights. The company are a nightmare to get hold of. I have emailed and have not received a response. When you call you receive an IVR message promoting great customer service advising agents are available to take your call, but in actually fact they NEVER ANSWER THE PHONE! Regardless of what option you select from the IVR your call just reverts to a voicemail. Even if you leave a voice message, they never call you back. Appauling service, would not recommend this company!!
16 August 2024
Unprompted review
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced with your recent order. This is certainly not the level of service we aim to provide at Brits Home Garden, and we regret that we have fallen short in this instance.
To assist you further and ensure that the missing weights are delivered to you promptly, could you please share your order number and complete shipping address? This information will help us sort out the matter as quickly as possible.
Once again, we apologize for the frustration this has caused and appreciate your understanding as we work to resolve this issue.
Warm Regards,
Team Brits Home Garden
Ordered and paid then told not…
Ordered and paid then told not available. Maybe time to review your systems.
6 August 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback, and we apologize for the inconvenience you’ve experienced. We understand how frustrating it must be to place an order only to be informed later that the item is unavailable. Please know that this is not the experience we want for our customers.
We are currently reviewing our systems and processes to prevent this from happening in the future. Your feedback is invaluable in helping us improve, and we appreciate your understanding as we work to enhance our service.
If there is anything specific we can assist you with regarding your order, please do not hesitate to contact us directly.
Warm Regards,
Team Brits Home Garden
Very impressed
Very impressed with your prompt service, easy to use website and communication around delivery. The lopper I bought has already been used and is great, I thoroughly recommend.
5 August 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service, website, and communication. It's fantastic to know that the lopper you purchased is already proving useful and meeting your expectations.
Your recommendation means a lot to us, and we're grateful for your support. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Warm Regards,
Team Brits Home Garden
Good product, Delivered propt
Delivered propt, phoned a number , got through, a miracle nowadays, no waiting on phoen and, for emails. Explanation of when it would arrive, fine.
Really like the product, thought a very good price, as it was delivered
2 August 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for sharing your experience! We’re so pleased to hear that your delivery was prompt and that you were able to reach us quickly by phone—a rarity these days, as you mentioned! We always aim to provide clear communication and timely service, so it’s great to know that you were satisfied with the explanation of your delivery and the product itself.
We’re also glad you found the price very good and that the delivery met your expectations.
If you need anything else, please don’t hesitate to get in touch. We’re here to assist!
Warm Regards,
Team Brits Home Garden
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