British Bullion Bristol office. We were seen very promptly by our advisor Mary. She was very knowledgable and friendly - efficient and really helpful in the information she provided. We were happy wit... See more
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I'd looked at a few ways of selling but receiving a quote after I'd sent it off didn't appeal to me, in fact sending it anywhere. Luckily I found a local British Bullion office in Belfast who were mo... See more
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I recently sold a gold coin through British Bullion. I rang up first thing & got an appointment that morning in Oldham. The staff were very friendly & helpful, they verified the coin in a couple of mi... See more
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Nice central safe location with secure entry. Very friendly staff. Bullion transaction was very easy. Told terms of business were 5 banking days for proceeds of sale. An email would inform me that tra... See more
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Company details
Written by the company
British Bullion is a premium gold buying and selling service that offers unrivalled expertise in the precious metals arena. British Bullion buys and sells gold, silver, platinum and palladium for customers across the UK. British Bullion operates out of the same office as The Vaults Group. The Vaults Group is Europe's largest independent Safe Deposit Box company with branches in Newcastle, Liverpool, Nottingham, Oldham, Bristol, Southampton, Reading, Edinburgh, Glasgow, Belfast Dublin, Cork, Blanchardstown, Barcelon and Madrid. Our Safe Deposit Boxes lie outside the banking system, and it is possible to buy and sell gold and silver bullion at highly competitive prices at any of our locations. Safe Deposit Boxes can be rented from £215 per year, with discounts available for long-term rentals.
Contact info
Suite 1, 61-64 High St, Basment Level, SO14 2NS , Southampton , United Kingdom
- 023 8004 1001
- info@britishbullion.co.uk
- britishbullion.co.uk
4.9
Excellent
268 reviews
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Replied to 100% of negative reviews
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For me useless
For me useless. Tried buying 1/10 or 1/4 bullion coin from them end of last year, communication was lacking at times, and no stock of what I wanted. I wanted to use small amount of cash saved up. They promised they would contact me as soon as stock available. Five months later I heard nothing. I contacted them again to be told, no stock, only available to order in. I would have to pay upfront which defeats the object. It comes across that unless you are spending vast amounts then it's best to use other companies. I'll have to pay cash into the bank and probably use another supplier.
Addition to recent reply.
Hi Sandra, you did not give me the option of paying by cash at the branch, just the option of paying online. Had you done so I would of gladly accepted and gone to the branch to place an order. Thanks anyway, shame this was not made clearer in our messages. I would also like to point out, I had to chase someone initially as they did not get back to me for quite some time. I appreciate your reply though.
13 May 2025
Unprompted review
Reply from British Bullion
Dear Rob,
Many thanks for taking the time to leave us a review, it was myself that was chatting to you on Whatsapp today, I also looked at all historic conversatations which have all been replied to.
As discussed, the specif coins you are looking to purchase with the latent images have not been available for collection in our Southampton branch since you first enquired.
It is not something we generally hold as stock however, in this circumstance it is common for us to offer the client a purchase to order service where we give you a live estimate and once payment has been received by bank transfer or cash we will place the order from our supplier and give you a realistic timeframe for local collection,
I understand I offered you this service today and declined.
I apologise this did not meet your satisfaction and sorry we could not help you further on this occasion.
Kind Regards,
Sandra Kilcullen
Great service Great staff good price
2 May 2025
Reply from British Bullion
Dear Wilfred,
Thank you for choosing British Bullion and leaving us a review. I am glad you enjoyed your experience with us. We look forward to welcoming you again in the future.
Kind Regards,
Joanna MacDonald
Quick and easy transaction
Quick and easy transaction, good communication and payment on time.
8 April 2025
Reply from British Bullion
Good Morning Keith,
Many thanks for taking the time to leave us a review, I am happy you were satisfied with the service we provided.
Kind Regards,
Sandra Kilcullen
Morgan was very accommodating in our…
Morgan was very accommodating in our emails and efficiently dealt with my purchase.
The man at the vaults in Newcastle was very polite so I'm happy with my purchase and the company I picked
15 April 2025
Reply from British Bullion
Dear Joe,
Many thanks for taking the time to leave us a review, I am glad to hear you were happy with the service our team provided. We look forward to welcoming you again.
Kind Regards,
Sandra Kilcullen
Bought a Britannia gold coin as…
Bought a Britannia gold coin as christening present.Ordered on line and picked up in Newcastle- speedy,professional and friendly service from everyone- thank you
Christian- Middlesbrough
5 April 2025
Reply from British Bullion
Dear Christian,
Many thanks for taking the time to leave us a review, I am glad we could assist you with your fantastic gift! We hope to see you again in the future.
Kind Regards,
Sandra Kilcullen
Reply from British Bullion
Dear Richard,
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received. We look forward to welcoming you again in the future.
Kind Regards,
Joanna MacDonald
Easy transaction
Easy parking, simple to complete the transaction, knowledgeable and helpful person who carried out the transaction.
1 April 2025
Reply from British Bullion
Dear Terry,
Many thanks for taking the time to leave us a review, I am happy you were satisfied with the service you received in our Reading branch.
Kind Regards,
Sandra
Selling some gold coins
The whole transaction of selling some gold coins went very smoothly and easily. The funds arrived in my account the following day so will use the company again. The staff member who helped me was very friendly and efficient.
1 April 2025
Reply from British Bullion
Dear Michael,
Many thanks for taking the time to leave us review, our Reading team will be delighted you were happy with the service you received.
We look forward to welcoming you again in the future.
Kind Regards,
Sandra
Reply from British Bullion
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received. We look forward to welcoming you again in the future.
Kind Regards,
Joanna MacDonald
VERY PROFESSIONAL AND HELPFUL.
18 March 2025
Reply from British Bullion
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received. We look forward to welcoming you again in the future.
Kind Regards,
Joanna MacDonald
Straightforward and transparent
The company did exactly what I hoped for in a no fuss or frills way
28 March 2025
Reply from British Bullion
Dear Dorothy,
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received. We look forward to welcoming you again in the future.
Kind Regards,
Joanna MacDonald
Very simple and straightforward
Very simple and straightforward. Staff were friendly and helpful. No complaints.
25 March 2025
Reply from British Bullion
Dear Kody,
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received. We look forward to welcoming you again in the future.
Kind Regards,
Joanna MacDonald
First class bullion traders.
Everything! Everything was made clear and well-explained. Very hand and the staff are extremely-helpful. Especially Mr. Graham Snoddy. First class in every way and I would thoroughly recommend
18 March 2025
Reply from British Bullion
Wow! This is a brilliant review, Thank you.
We are delighted that Graham delivered excellent customer service.
We look forward to welcoming you in the future. Thanks again for taking the time to review us.
Kind Regards,
Joanna MacDonald
Very pleasant experience in Bristol
Very pleasant experience in Bristol
The staff are knowledgeable and friendly
18 March 2025
Reply from British Bullion
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received. We look forward to welcoming you again in the future.
Kind Regards,
Joanna MacDonald
Easy to approach and very helpful
Easy to approach and very helpful. Enjoyable experience. Thanks
12 March 2025
Reply from British Bullion
Dear Gary,
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received. We look forward to welcoming you again in the future.
Kind Regards,
Joanna MacDonald
Appointment booked at a short notice at…
Appointment booked at a short notice at their Nottingham office. Nice, fast and professional service at competitive price.
14 March 2025
Reply from British Bullion
Dear Robert,
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received. We look forward to welcoming you again in the future.
Kind Regards,
Joanna MacDonald
Both ladies at the Nottingham branch…
Both ladies at the Nottingham branch were friendly and very helpful with my transaction. Definitely use them again
12 March 2025
Reply from British Bullion
Dear Alan,
thank you for taking the time to review your experience within our nottingham branch, I will be sure to pass on your praise. We hope to welcome you back in the future.
Kind Regards,
Morgan Paterson
Reply from British Bullion
Dear David, Thank you for your kind review. We hope to do business with you again in the future.
Kind Regards,
Morgan Paterson
Very helpful team of lady's keeping me…
Very helpful team of lady's keeping me in touch with everything etc good experience buying my first gold
12 March 2025
Reply from British Bullion
Dear Colin,
Many thanks for taking the time to leave us a review, I am glad you are happy with the service you have received and will look forward to welcoming you again.
Kind Regards,
Joanna MacDonald
Professional service
I’ve purchased from British Bullion on several occasions, including recently buying two beautiful coins, and I’ve always been impressed. The service is efficient and the staff are always professional and friendly. I always feel secure and safe visiting their office. I would highly recommend British Bullion to anyone wishing to buy or sell gold coins.
27 February 2025
Reply from British Bullion
Many thanks for taking the time to leave us a review, I am delighted you are happy with the service you received. I will make sure to pass on your feedback and will look forward to welcoming you again.
Kind Regards,
Joanna MacDonald
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