British Bullion Reviews 

268
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, approachable, and patient, making people feel comfortable during visits. Consumers truly appreciate the smooth, efficient transactions and the fair, competitive prices provided for their valuable items. People also note the prompt payments deposited directly into bank accounts within a couple of working days. Some reviewers were not happy with the pricing structure, mentioning that slightly better financial offers could be found elsewhere.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting friendly and professional service throughout... See more

Service

Customers consistently note positive experiences with service, highlighting friendly, polite, and... See more

Payment

Clients share positive opinions on payment, highlighting a very easy process and prompt, full disbursements.... See more

Price

Consumers find prices to be very fair, competitive, and better than online alternatives. People appreciate... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a seamless and smooth transaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd looked at a few ways of selling but receiving a quote after I'd sent it off didn't appeal to me, in fact sending it anywhere. Luckily I found a local British Bullion office in Belfast who were mo... See more

Company replied

Rated 5 out of 5 stars

I recently sold a gold coin through British Bullion. I rang up first thing & got an appointment that morning in Oldham. The staff were very friendly & helpful, they verified the coin in a couple of mi... See more

Company replied

Rated 5 out of 5 stars

Nice central safe location with secure entry. Very friendly staff. Bullion transaction was very easy. Told terms of business were 5 banking days for proceeds of sale. An email would inform me that tra... See more

Company replied

Rated 5 out of 5 stars

I was out of my comfort zone trying to sell a gold coin. After a google search I phoned British Bullion, an appointment made, a friendly and professional conversation was had, a deal done and the mone... See more

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Coin Dealer
  3. Gold Dealer
  4. Investment Company

Written by the company

British Bullion is a premium gold buying and selling service that offers unrivalled expertise in the precious metals arena. British Bullion buys and sells gold, silver, platinum and palladium for customers across the UK. British Bullion operates out of the same office as The Vaults Group. The Vaults Group is Europe's largest independent Safe Deposit Box company with branches in Newcastle, Liverpool, Nottingham, Oldham, Bristol, Southampton, Reading, Edinburgh, Glasgow, Belfast Dublin, Cork, Blanchardstown, Barcelon and Madrid. Our Safe Deposit Boxes lie outside the banking system, and it is possible to buy and sell gold and silver bullion at highly competitive prices at any of our locations. Safe Deposit Boxes can be rented from £215 per year, with discounts available for long-term rentals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

268 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(268)

136 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional

Quick, efficient, discreet, with transparent pricing and a friendly manner.

7 November 2025
British Bullion logo

Reply from British Bullion

Many thanks for taking the time to leave us a review.
I am happy you received friendly and a quick service.
We look forward to welcoming you again soon.

Jennifer Bradley,
British Bullion.

Rated 5 out of 5 stars

Staff was friendly helpful and…

Staff was friendly helpful and professional

29 October 2025
British Bullion logo

Reply from British Bullion

Dear Craig,
Many thanks for taking the time to leave us a review.
I am delighted to hear you found our staff friendly, helpful and professional.
We look forward to welcoming you again soon.

Kind Regards,
Joanna MacDonald

Rated 5 out of 5 stars

Recommend.

Lovely helpful people. Thank-you very much.

5 November 2025
British Bullion logo

Reply from British Bullion

Many thanks for taking the time to leave us a review.
I am happy you received excellent service you received.
We look forward to welcoming you again soon.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Great Service

It was my first time and Jen made sure everything goes smoothly.

29 October 2025
British Bullion logo

Reply from British Bullion

Many thanks for taking the time to leave us a review.
I am happy you received excellent service from Jen in our Liverpool branch.
We look forward to welcoming you again soon.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Jen was amazing

Jen was amazing! Kept me updated throughout the whole process.
Provided me with a very competitive price. Smooth and fuss free transaction.
Amazing service! Would highly recommend.

29 October 2025
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Reply from British Bullion

This is a brilliant review. Thank you!

We are thrilled that you found our services and Jen amazing!
We look forward to seeing you soon.

Kind regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

The girls behind the glass were…

The girls behind the glass were friendly and professional will recommend this company

30 October 2025
British Bullion logo

Reply from British Bullion

Dear Lorna,
Many thanks for taking the time to leave us a review.
I am happy you received friendly and professional service.
We look forward to welcoming you again soon.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Helpful and welcoming.

I turned up without an appointment and was welcomed.
The service I received was helpful and allowed me to transact my business to my satisfaction.

31 October 2025
British Bullion logo

Reply from British Bullion

Dear Mr Ashmore,
Thank you for this thoughtful review of our services. We are happy to hear you are satisfied! We hope to see you again soon.

Kind Regards,
Morgan Paterson

Rated 5 out of 5 stars

Highly recommend

Have used British Bullion in Bristol before and always found the staff very helpful, professional and friendly especially Mary. I would highly recommend them.

30 October 2025
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Reply from British Bullion

Dear Freya,

Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received from Mary.
We look forward to welcoming you again.
Kind Regards,

British Bullion Team.

Rated 5 out of 5 stars

Friendly, helpful and knowledgeable staff

Friendly, helpful and knowledgeable staff. A nice and easy process to buy and order bullion.

23 October 2025
British Bullion logo

Reply from British Bullion

Dear Chris,

Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received.
We look forward to welcoming you again.
Kind Regards,

British Bullion Team.

Rated 5 out of 5 stars

I was very happy with the service you…

I was very happy with the service you provided for me and I will continue to do business with british bullion in the foreseeable future nice friendly atmosphere and jenny was very knowledgeable in the precious metals best regards ,peter.

29 October 2025
British Bullion logo

Reply from British Bullion

Dear Peter,

Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received.
We look forward to welcoming you again.
Kind Regards,

British Bullion Team.

Rated 5 out of 5 stars

The service was as i expected

The service was as i expected. Very professional and an enlightening.

22 October 2025
British Bullion logo

Reply from British Bullion

Many thanks for taking the time to leave us a review, I am happy you were satisfied with the service you received.
Kind Regards,
Sandra

Rated 5 out of 5 stars

Called them in morning to sell gold got…

Called them in morning to sell gold got appointment that afternoon easy process and money received in two working days.

20 October 2025
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Reply from British Bullion

Good Morning Steven,
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received.
We look forward to welcoming you again.
Kind Regards,
Sandra

Rated 5 out of 5 stars

Professional and helpful

Professional and helpful. Mary in the Bristol branch was very helpful.

9 October 2025
British Bullion logo

Reply from British Bullion

Dear Rebecca,
Many thanks for taking the time to leave us a review, I am glad you were satisfied with the service Mary provided.
We look forward to welcoming you again.
Kind Regards,
Sandra

Rated 5 out of 5 stars

A warm welcome was given and a sense of…

A warm welcome was given and a sense of professionalism whilst giving a down to earth approach, will definitely be using this service in the future.

16 October 2025
British Bullion logo

Reply from British Bullion

Dear Rebecca,
Many thanks for taking the time to leave us a review,
We look forward to welcoming you again.
Kind Regards,
Sandra

Rated 5 out of 5 stars

Oldham Office

First time using British Bullion Oldham Office. Appointment made over the phone for the following day. Staff knowledgeable and courteous. No hesitation in recommending this firm

15 October 2025
British Bullion logo

Reply from British Bullion

Dear Judith,
Many thanks for taking the time to leave us a review.
We look forward to welcoming you again soon.
Kind Regards,
Sandra

Rated 5 out of 5 stars

Brilliant service

Brilliant service, knowledgeable staff and payment prompt.

15 October 2025
British Bullion logo

Reply from British Bullion

Dear Jaimie,
Many thanks for taking the time to leave us a review, we look forward to welcoming you again soon.
Kind Regards,
Sandra

Rated 5 out of 5 stars

BEST PRICE IN BELFAST

ENJOYED THE EXPERIENCE. VERY PLEASANT DEALER. GOOD PRICE COMPARED TO OTHERS WE HAD TRIED LOCALLY.

7 October 2025
British Bullion logo

Reply from British Bullion

Dear Mary,
Many thanks for taking the time to leave us a review and share your experience.
Kind Regards,
Sandra

Rated 5 out of 5 stars

Great service

Very helpful, quick and thorough. They offered a good price for my silver and bank transfer was quick.

16 September 2025
British Bullion logo

Reply from British Bullion

Many thanks for taking the time to leave us a review.
We look forward to welcoming you again ssoon.
Kind Regards,
Sandra

Rated 5 out of 5 stars

Good service. Prompt settlement

Fast, secure and fair.

7 October 2025
British Bullion logo

Reply from British Bullion

Dear Heather,

Thank you for your kind words and the 5 star review. I am delighted you were happy with service you received.
Thanks again for taking the time to review us.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Excellent experience

Very impressed with the way we were treated and a fair price given for coins

3 October 2025
British Bullion logo

Reply from British Bullion

Dear Julie,
Many thanks for taking the time to leave us a review.
We look forward to welcoming you again soon.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

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