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British Attire Reviews 678

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TrustScore 5 out of 5

4.9

Clothing Store
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Review summary

Created with AI, based on recent reviews

Evaluating 475 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products and the excellent value they offer, often noting competitive pricing and good deals. The service is consistently described as fantastic, with many highlighting the politeness and helpfulness of the staff, along with efficient communication throughout the ordering process. Reviewers also appreciate the fast and free delivery services, often receiving their items quickly and well-packaged. However, some customers experienced issues with delivery, including misplaced parcels or items not arriving as initially expected, which sometimes required replacements. A few other people also felt that the packaging was poor, leading to items arriving in a crumpled or damaged state. There were also isolated instances where the wrong item was sent, or issues arose with return labels and delivery signing requirements.

What people talk about most

Product

Reviewers mention positive feedback about product, often highlighting the great range and quality of items... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the swift... See more

Service

Customers had positive experiences with service, often describing it as fantastic, excellent, and superb from... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive pricing and great value... See more

Quality

Users describe positive interactions with quality, frequently highlighting products as good, great, or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was sent a link by my friend for trainers. I clicked the link and placed the order in seconds. My confirmation email had missed off the street number so I emailed my full address. They contacted me... See more

Rated 5 out of 5 stars

Jenny went above and beyond to fix an error that was my fault.I wasn't entitled to a refund or exchange but Jenny quickly sorted it without any fuss,the replacement I needed was held over & posted rap... See more

Rated 5 out of 5 stars

my initial order sadly never arrived. Another case of a courier company misplacing a parcel! however Georgia at customer service was very quickly on the case and did everything she possibly could to... See more

Rated 5 out of 5 stars

Amazing customer service. I ordered the wrong colour of an item and sent an email to them. Despite sending my email out of office hours, I had a reply within minutes asking me to confirm what exactly... See more

Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Outerwear Store
  5. Winterwear Store
  6. Women's Clothing Store

Written by the company

Honouring heritage, craftsmanship and design. An exceptional house of brands, blending the classic with contemporary like never before.

Contact info

4.9

Excellent

TrustScore 5 out of 5

678 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent Outdoor Family Business

First time buyer but delighted with the sale price of my sandals. Easy website to browse with lots of brands and efficient from ordering to delivery on time. A family run business that deserves our support. Would definitely recommend.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy ordering

Easy ordering, delivered quicky. Great items. Excellent service all round.

12 April 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately I got sent the wrong order

Unfortunately I got sent the wrong order
I'm afraid i don't have the order number as I deleted email but I bought a baracuta g9 in mist and they sent me a blue and the next thing was they didn't have the mist in size 46 so they refunded me fully. Was a bit annoying.

2 April 2026
Unprompted review
British Attire logo

Reply from British Attire

Hi Michael,

Thanks for taking the time to leave feedback, and apologies again for the mix-up with your Baracuta G9.

In this case, the jacket arrived to our warehouse direct from the manufacturer with the incorrect barcode, which is how the wrong colour ended up being picked and shipped. It's a rare issue and not one we'd usually expect, but we completely understand the frustration. Unfortunately we'd already sold out of the mist in size 46, and the manufacturer was out of stock too, so a straight swap wasn't possible. The next best option was to get your refund processed quickly, which we did.

We're sorry the experience fell short on this occasion. We'd love for you to shop with us again so we can prove this was a very rare and isolated occurrence.

Kind regards,
British Attire Customer Care

Rated 5 out of 5 stars

Great experience

Love the shoes, quick delivery, great first experience with this company, will definitely use them again.

2 April 2026
Unprompted review

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