Britex Reviews 

144
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the rental equipment is very simple to operate, highly efficient, and delivers fantastic cleaning results for both carpets and household upholstery. People also appreciate that the cleaning solutions smell very fresh and provide exceptional value for money compared to professional services. Though some customers found the heavy machines rather cumbersome to transport, set up, and use around the house, others felt the physical effort was well worth the sparkling outcome. A few people also stated that operating the heavy cleaner put quite a bit of unwanted pressure on their back and arms during longer cleaning sessions.

What people talk about most

Product

Consumers find product performance to be exceptionally reliable, frequently praising how efficiently it... See more

Quality

Reviewers highlight positive aspects of quality, noting that the equipment is reliable, leaves carpets clean... See more

User experience

Users describe positive interactions with user experience, noting that the equipment is simple to operate,... See more

Service

Customers had positive experiences with service, noting that the machines are super easy to hire from local... See more

Value for money

People report positive experiences with value for money, noting that the machines and cleaning fluids are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve hired Britex carpet cleaners from supermarkets for many years every 6-12 months. Love using them. Light, easy and quick to use for carpets and rugs. Cheaper than paying for professionals and give... See more

Rated 5 out of 5 stars

The machine was in good working condition. Instructions for use were missing but YouTube had clear, easy to follow instructions. The shop had a good selection of cleaning products for that specific ma... See more

Rated 5 out of 5 stars

The company & its equipment are great. However the Woolworths store that we hired through need to make sure the check the machines over after each person returns them as the machine we hired was disg... See more

Rated 5 out of 5 stars

A week before putting our house on the market,our dog decided it waa the perfect time for diarrhoea... on the carpet and couch. I desperately needed it clean and hygienic. It did the job,but then on... See more


Company details

Verified business

Trustpilot has verified this business is government-registered. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 80093729787


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

144 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(144)

136 reviews in the last 12 months

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Rated 5 out of 5 stars

Cleaned more than I was expecting

A week before putting our house on the market,our dog decided it waa the perfect time for diarrhoea... on the carpet and couch. I desperately needed it clean and hygienic. It did the job,but then on a whim I ran the machine over a months old stain that I had given up on ever getting out... and to my shock,it totally removed it!

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Hired at local Woolies

Hired at local Woolies, easy hire system. Easy to transport and not too heavy. Simple operating instructions. Good to clean at the end of use.
Did the job quicker than I had planned for so this was nice.
Did a pretty good job on both rugs and carpet.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

This machine was very easy to use

This machine was very easy to use. It’s not too heavy like other machines and it didn’t soak the carpet like other machines which meant our carpet dried nice and quickly. The machine was great for cleaning up dirt and dog hair

24 August 2025
Unprompted review
Rated 4 out of 5 stars

The carpets feel clean and refreshed.

The britex bought the carpets up really well, I couldn't get all the stains out at the time, but it got rid off all the dog smells from the previous tenants, the carpets really feel clean and look amazing. The only thing I felt unsafe doing because of the size of the machine was the carpeted steps. I found it a little heavy on the arms after a while but the home is large and I had to get it done as quick as I could. I however will defiantly use britex again.

23 August 2025
Unprompted review

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