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Britannia Rescue Reviews 

633
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 598 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and caring service provided, often highlighting the professionalism and helpfulness of the staff members. Many people appreciate the quick response times and the reassuring, supportive approach from call handlers and recovery agents. The customer service is frequently described as superb, with agents providing clear communication and regular updates throughout the process. However, some customers also noted issues with communication after the initial call, experiencing long waits for updates or recovery. A few other people also felt that there were difficulties in contacting the service, with calls going unanswered or policies not being clearly documented.

What people talk about most

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Response time

Consumers find response times to be largely positive, with many reviewers praising the quick arrival of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the friendly, polite, and... See more

Customer communications

Customers had ambiguous experiences with contact, with some finding it easy to reach advisors and receiving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

On the 28th of June i had to call(for the first time) to recover my car from a breakdown.the lady who took my call was friendly,polite and made a point of asking me if I was alright and did not need a... See more

Company replied

Rated 5 out of 5 stars

Our car completely broke down on the M1 and was totally immobile. Brittania were brilliant and so was the recovery agent they used. Highways Traffic were made aware of our dangerous position and arriv... See more

Company replied

Rated 5 out of 5 stars

First time use of Brittania Rescue and blown away by such caring telephone communication and speed of pick up. Excellent breakdown services and so much better than AA! I was woman alone, broken down... See more

Company replied

Rated 5 out of 5 stars

If I could give them a ten I would! We broke down in the motorway in France and 48 stressful hours later we are back in the UK. LV Britannia Rescue in France were so wonderful - quick to answer the ph... See more

Company replied


Company details

  1. Insurance Company
  2. Accident Insurance Company
  3. Auto Insurance Agency
  4. Motorcycle Insurance Agency
  5. Personal Insurance Company

Written by the company

Here at Britannia Rescue, we give our customers peace of mind whether they are on the road or at home, with our assistance and recovery cover. Our 4,000 breakdown professionals are available 24/7, 365 days a year so we can get you back on the road as quickly as possible. We are part of the Allianz Group, one of the largest general insurers in the UK. We’re the #1 insurance brand globally*, present in almost 70 countries worldwide with over 128 million customers. *Interbrand 2024 Best Global Brands Ranking.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

633 reviews

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4.6

All reviews

(633)

569 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy contactGreat breakdown service.

Easy contact. Quick attendance around 20 mins.
Freindly and efficiant Eggertons mechanic.

10 May 2026
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Reply from Britannia Rescue

That's great feedback, Tim, we’re happy to help and just glad you got back safely.

Rated 5 out of 5 stars

Home Emergency

Broke down at home 1 pm Sat. Phoned and spoke with very helpful guy. Breakdown arrived at 2.15 pm , sorted. Excellent service and people. If you want superb customer service and price look no further than Britannia Rescue.

9 May 2026
Unprompted review
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Reply from Britannia Rescue

It's always nice to hear lovely feedback like this, we want to do all we can to help our customers, glad it went smoothly for you :) Many thanks, David.

Rated 5 out of 5 stars

Britannia use locally based recovery…

Britannia use locally based recovery services. In my experience they have responded very quickly, and the guys have been friendly, professional and efficient. Outstanding customer service!

7 May 2026
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Reply from Britannia Rescue

Thanks for leaving us a review, we’re happy to help and just glad you got back safely.

Rated 2 out of 5 stars

Life on the motorway embankment

It took two and a half hours for Britannia's agent to show up and relieve me of my position perched on a motorway embankment. Eventually the Highways Agency called them to precipitate some action. The agent was excellent when he came but it wasn't possible to get accurate information about when I would get recovered.

6 May 2026
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Reply from Britannia Rescue

Thanks for getting in touch about your experience, Ken. We're sorry you feel this way. We appreciate your feedback, and we’ll review our processes to see where improvements can be made. ^Lia

Rated 5 out of 5 stars

Front tyre blowout

I suffered a front tyre blowout on the M56 entry slip road last Thursday 30th April 2026. My call was answered immediately by call-handler Fiona who was both pleasant, efficient and reassuring. A recovery vehicle arrived within 20 minutes (again, a very pleasant and efficient contractor) and I was back on the road within 15 minutes of his arrival. Fiona kept in touch during the incident and contacted me again later to make sure I had got home ok. A first class service all round making a slightly traumatic experience much better than it might otherwise have been. Thanks again! Rob

30 April 2026
Unprompted review
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Reply from Britannia Rescue

It's always nice to hear lovely feedback like this Rob, we’re happy to help and just glad you got back safely. ^Nic

Rated 5 out of 5 stars

Excellent response time

Excellent response time. Telephone staff and engineer were so helpful. Great service.

5 May 2026
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Reply from Britannia Rescue

It's always nice to hear lovely feedback like this! Thank you :) ^Lisa

Rated 5 out of 5 stars

Better than the rest

Better than all the rest, could not have had a better experience. Deffinateley recommend Britannia, for the price you cant go wrong

23 April 2026
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Reply from Britannia Rescue

That's great! Thanks for your comment Richard, we're pleased we could help! ^Lisa

Rated 5 out of 5 stars

Fast

Fast, efficient, professional and friendly.

4 May 2026
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Reply from Britannia Rescue

That's great! Thanks for your comment Paul ^Nic

Rated 5 out of 5 stars

once called in

once called in, was on our rescue straight away and regular updated on our progress and also called by our driver when near us.
chris our rescue driver such a good help and nice person.

2 May 2026
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Reply from Britannia Rescue

It's always nice to hear lovely feedback like this Paul, your comments made us smile. ^Nic

Rated 5 out of 5 stars

The speed of service was outstanding

The speed of service was outstanding, my car was taken to a mechanic within an hour of calling. Very professional service and customer care.

4 May 2026
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Reply from Britannia Rescue

It's always nice to hear lovely feedback like this, glad it went smoothly for you :) ^Phil

Rated 5 out of 5 stars

Excellent

Excellent experience

4 May 2026
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Reply from Britannia Rescue

Thanks for taking the time to feed this back Mustapha, it's always nice to hear! ^Phil

Rated 5 out of 5 stars

Home start service

My car wouldn’t start I called Britannia Rescue as I had chosen it November 2025 as my provider following researching a suitable service for my needs The service I received was excellent The rescue mechanic arrived at my home ( I have the home start element of insurance) and was able to diagnose the fault within 10 mins He suggested a couple of solutions and basically I was able to get a new battery fitted and was able to use my car again all within the space of 2 hours Both Muhammad the agent at Britannia and Brad the mechanic were helpful and respectful with me as an elderly female I can’t thank them enough for their patience and understanding I whole heartily recommend this company

30 April 2026
Unprompted review
Rated 5 out of 5 stars

First Class Experience for Home Start

Unfortunately needed a home start (flat battery) on an 18 month old Toyota Hybrid!
Britannia Rescue attended my needs in 20 mins and got me on my way!
Couldn’t ask for a better more efficient service!
Thanks

29 April 2026
Rated 5 out of 5 stars

Simply the Best.

My call was answered immediately by a very competent and helpful agent and help arrived just 20 minutes later. The Rescue Agent was very friendly and knowledgeable and fixed my problem very quickly. This was the first time I have called for roadside assistance in over ten years and I was genuinely surprised at how professional, competent and helpful Britannia Rescue is, from start to finish. Outstanding service.

29 April 2026

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