Lois responded within a couple of hours to a query and then followed up when I placed the order, with delivery next working day as advised. Overall an extremely easy transaction with the item exactly... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a bracelet for my sons 18th birthday arrived quickly and on time , excellent value fantastic after sales by jodie would always come back without fail . Special thanks to Britannia Jewellery... See more
Company replied
I ordered a 18ct Yellow gold curb chain from their website, and it was delivered the next day via Special Delivery. The chain was beautiful exactly as described with great quality/finish, and was in... See more
Company replied
A really nice chain and a fair price. The item was exactly as described right down to the gram weight and quality is excellent. I cannot fault the service received. Communications were good and the de... See more
Company replied
Company details
About Britannia Jewellery
Written by the company
Discover Birmingham's Finest Jewellery Collection
Welcome to Britannia Jewellery, your go-to shop for exquisite new and pre-loved gold, platinum, palladium, diamond and gemstone jewellery at unbeatable prices in Birmingham, UK, and online.
Visit Our Birmingham Showroom
Located in Birmingham's Jewellery Quarter, our spacious showroom is a treasure trove waiting to be explored. Our Birmingham jewellery store offers free parking, giving you the freedom to explore our exquisite collection of affordable luxury jewellery at your leisure.
Shop Online Anytime
Discover our extensive range of jewellery from the comfort of your home at britannia-jewellery.co.uk with an easy-to-use website featuring chains, bracelets, rings, pendants, earrings, and necklaces, all curated to meet your style and elegance needs.
Flexible Finance Options for Your Jewellery Purchases
We accept Mastercard, Visa, Maestro, Google Pay, and offer flexible finance options with 0% interest through Klarna and Novuna, so you can own your dream piece without straining your finances.
Hassle-Free Shopping Experience
Enjoy a seamless shopping experience with us, featuring:
- 🚚 Free Royal Mail Next Day Delivery
- 🔄 Relax with Easy 14-Day Returns
- 🎁 Presented In A Luxurious Gift Box
- 📜 Includes Certificate of Authenticity
Whether you're looking for a statement piece to elevate your style or a sentimental gift to celebrate a special occasion, we have the perfect jewellery to suit your needs.
Explore Our Diverse Jewellery Collection
Discover our diverse range for men, women, and children. From men's rings to women's diamond bracelets, each piece embodies unique style.
Exquisite Fine Jewellery and Pre-loved Treasures
Our fine jewellery, crafted from premium metals like platinum, palladium, gold, and white gold in purities ranging from 9ct to 24ct, features stunning gemstones such as diamonds, emeralds, sapphires, and rubies for added sparkle. Explore newly made designs or affordable pre-loved pieces, with new arrivals regularly updated.
Commitment to Customer Satisfaction and Quality
Britannia Jewellery delivers quality and value, reflected in our 5-star ratings. We are your trusted source for affordable luxury in the UK, dedicated to customer satisfaction and excellence.
More Than a Store: A Journey of Discovery and Value
Britannia is more than a jewellery store; it's a journey of discovery and value. So step in, explore, and uncover that special piece!
Need Help with Your Jewellery Purchase?
Visit Our Showroom
- 📍 42 Frederick Street, Jewellery Quarter, Birmingham, B1 3HN
- ⏰ Open Hours:
- • Mon-Fri 9:00 AM - 5:00 PM
- • Sat 9:30 AM - 2:30 PM
- 🚗 Free Parking Available
Visit us online or in-store in Birmingham today, and let us help you create timeless memories with our exquisite collection.
Connect with Us
Follow for competitions, exclusive ranges & special offers.
Contact info
42 Frederick Street, B1 3HN, Birmingham, United Kingdom
- 01212121715
- enquiries@britannia-jewellery.co.uk
- britannia-jewellery.co.uk
4.9
Excellent
652 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
gold belcher and zirconia
Hi called in 23/07/25 looking for a gold belcher an zirconia. served by luke , he was very helpfull and plenty of knowledge. Luke suggested the heavier chain . The chain was for son's 40th and he a big lad . Luke also suggested the 25.5 inch this would go over sons head without messing with clasp all the while. Well done Luke thankyou . purchased 24/07 25 mr Williams
24 July 2025
Unprompted review
Reply from Britannia Jewellery
Dear Karl,
Thank you for the 5 star review! We are pleased to hear that you had a good experience with us when being served by Luke! We hope to hear from you again!
Reply from Britannia Jewellery
Dear Rohan,
Thank you for the 5 star review! We are pleased to hear that you had a good experience with us! We hope to hear from you again!
Reply from Britannia Jewellery
Dear Nicholas,
Thank you for the 5 star review! We are pleased to hear that you had a good experience with us! We hope to hear from you again!
Reply from Britannia Jewellery
Thank you for the 5 star review! We are pleased to hear that you had a good experience with us! We hope to hear from you again!
Recommend
Super fast delivery and good quality earings. Came in a nice gift box with a certificate confirming weight and gold karat. Happy with purchase.
15 July 2025
Unprompted review
Reply from Britannia Jewellery
Thank you for the 5 star review! We are pleased to hear that you had a good experience with us! We hope to hear from you again!
Georgeous gold chain ordered yesterday…
Georgeous gold chain ordered yesterday arrived this morning beautifully presented and boxed as always great service another lovely piece for my collection, wouldn’t buy anywhere else
18 July 2025
Unprompted review
Reply from Britannia Jewellery
Dear Viv,
Thank you for the 5 star review! We are pleased to hear that you had a good experience with us! We hope to hear from you again!
Reply from Britannia Jewellery
Dear Mr John Collins,
Thank you for the 5 star review! We are pleased to hear that you had a good experience with us! We hope to hear from you again!
Fast delivery good item
15 July 2025
Reply from Britannia Jewellery
Dear Josh,
Thank you for the 5 star review! We are pleased to hear that you had a good experience with us! We hope to hear from you again!
Excellent quality gold
Excellent quality gold
Very fast delivery
Will definitely be ordering from here again.
15 July 2025
Reply from Britannia Jewellery
Dear Sandra, thank you for the 5 star review! We are pleased to hear that you are happy with the item you received! We hope to hear from you again!
The price most of all.
15 July 2025
Reply from Britannia Jewellery
Dear Patrick, thank you for the 5 star review! We are pleased to hear that you are satisfied with the pricing of our items. We hope to hear from you again!
Fantastic prices and delivery within 24…
Fantastic prices and delivery within 24 hours. Would definitely recommend
9 July 2025
Unprompted review
Reply from Britannia Jewellery
Dear Jake, thank you for the 5 star review! We are pleased to hear that you are satisfied with the prices of our items and the service you have received. Thank you for the recommendation!
Great customer service 👏 👌🏻 I will be…
Great customer service 👏 👌🏻 I will be using Britannia jewellery again!!! Highly recommended 👌🏻 👍
11 July 2025
Reply from Britannia Jewellery
Dear Ross, thank you for the 5 star review! We are pleased to hear that you are happy with the service you have received from us. Thank you for the recommendation!
Quick delivery great price and absolute…
Quick delivery great price and absolute quality bracelet I will defo be shopping here again
30 June 2025
Reply from Britannia Jewellery
Dear Mr Wood,
Thank you for your 5-star review. We are delighted to hear you are happy with your purchase and the delivery was prompt.
We hope to hear from you again!
Fantastic service friendly…
Fantastic service friendly staff,quality jewellery, Lucy who served me was fabulous polite and makes you feel welcome
24 June 2025
Reply from Britannia Jewellery
Dear Mr Lewis,
Thank you for your 5-star review. We are delighted to hear you are happy with your purchase and Lucy was a big help to you.
We hope to hear from you again!
Amazing service 5⭐️
Brilliant and hassle free couldn’t fault any part of the service and the bracelet looks amazing 5⭐️
30 June 2025
Reply from Britannia Jewellery
Dear Vinnie,
Thank you for your 5-star review. We are delighted to hear you had a great experience with us and you are happy with your purchase.
We hope to hear from you again!
Baby belcher
Bought a used item and condition was fantastic. Perfect fit and size of links, exactly as described. Ordered just before cut off time for next day delivery and item dispatched and delivered by 11am. Would recommend and use again.
16 June 2025
Reply from Britannia Jewellery
Dear Customer,
Thank you for your 5-star review. We are delighted to hear you are happy with your purchase.
We hope to hear from you again!
I love my gold from Britannia jewellery…
I love my gold from Britannia jewellery I have brought many item and will continue what you see is what you get and the quick service is amazing and any problems they are there to sort it out
11 June 2025
Reply from Britannia Jewellery
Dear Louise,
Thank you for your review. We are delighted to hear you had a great experience with us and you found the service to be prompt.
We hope to hear from you again!
Reply from Britannia Jewellery
Dear Julie,
Thank you for your 5-star review. We are delighted to hear you found the service to be prompt and efficient.
We hope to hear from you again!
Excellent service from start to finish.
Excellent service from start to finish.
The chain I ordered was brilliant exactly as advertised.
Next delivery as stated was perfect.
Will definitely be using Britannia Jewellery again and would have no hesitation in recommending this Jewellery company.
10 June 2025
Unprompted review
Reply from Britannia Jewellery
Dear George,
Thank you for your 5-star review. We are delighted to hear you are happy with the service and your purchase.
Thank you for the recommendation and we hope to hear from you again!
Best place to buy quality jewellery.
Have used this company twice and have been more than impressed with the quality of their jewellery and speedy service.
11 June 2025
Unprompted review
Reply from Britannia Jewellery
Dear Denese,
Thank you for your 5-star review. We are delighted to hear you are happy with your purchase and you found the service to be prompt.
We hope to hear from you again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.