BRITA UK Reviews 

Fantastic service, quick response to my enquiry and replacement part dispatched straight away.

Avoid the BRITA glass jug unless you’re happy for unfiltered water to end up in your glass.

I bought the glass jug in June and discovered that water can remain sitting in the upper reservoir even after filtration has finished. When the jug is tilted to pour, that unfiltered water can then escape through the filling opening and mix with the filtered water below.

I raised this with BRITA and the excuses have been ridiculous.

First, they suggested I was pouring at the wrong angle. When I asked where this supposed “normal pouring angle” was stated, they eventually admitted there is no published pouring-angle restriction at all.

They also confirmed that residual water can remain around the cartridge after filtration, that it can escape through the filling opening when the jug is tilted, and that the filling opening is not designed to be watertight.

Yet somehow their conclusion is that the jug is “functioning as designed”.

That is not reassuring. That is the problem.

If a water filter jug is designed in such a way that unfiltered water can remain in the top and then pour out into your glass, I would consider that a poor design, not a feature.

The customer service has been equally frustrating. They repeatedly asked questions that had already been answered in the email trail, including when I bought the jug and whether the water had been given enough time to filter, despite me already explaining that the jug had been left unused for days.

The older plastic BRITA jug was far better designed. With that one, you could hold the top securely and prevent unfiltered water from spilling through. The glass version feels like a step backwards.

What should have been a simple complaint turned into a long exchange of deflection and technical excuses, with no meaningful resolution.

Very disappointing product and very disappointing handling of the complaint. I would not recommend the BRITA glass jug.

Very quick response to say that my new battery is on its way.. happy with service. Thank you Brita

My BRITA jug’s Memo stopped working, and unfortunately I no longer had the receipt for the original purchase. I contacted BRITA customer service to see if there was anything they could do, and I was really impressed with their response. They sent me a replacement Memo free of charge.

The jug itself was still in very good condition, so being able to repair it rather than replace the whole jug saved me money and avoided unnecessary waste. It’s great to see a company supporting its customers while also encouraging a more sustainable approach.

Very happy with the service and the solution. Thank you, BRITA!

We have a trusty but old Brita jug & the indicator battery had gone and a new unit required as the battery isn't replaceable. Brita very kindly sent me a new indicator unit free of charge. Excellent customer service! Thank you!

Really excellent company. I have used their products for decades and am really happy with the quality of them.

Recently I needed a spare part, namely a detachable hinged spout cover for the lid on a water filter jug. I had accidentally dropped it and the small part had come off and ended up somewhere under one of the many appliances in my kitchen. After searching for 90 minutes I gave up. My Brita water filter is essential and I cannot stand tap water that has NOT been filtered so I looked to order a new unit.

The actual product was in perfect condition apart from the now missing small spout cover so I decided to also contact Brita online to see if I could buy the replacement spare part. I put in my request and was told they would get back to me in 3 to 5 working days. Amazingly 6 hours later I got a reply that the part was being posted to me all free of charge. Wow!

I then noticed that I had specified an incorrect product model for the part so phoned the contact number to correct my mistake and again I was stunned by the superb customer care I received with the new corrected order being confirmed in less than 25 minutes.

A few days later and I have received the part which fitted perfectly. A huge thank you to Brita customer service staff members Babs and Laura for their professionalism and efficiency making the whole interaction a really pleasant experience.

A great company with excellent products and superb customer care.

The glass element of my BRITA filter shattered. A replacement was provided in good time.

Placed my order on Monday and I've had no tracking updates. Looked at my account and the order said it had been dispatched but there was no tracking number and no email confirming dispatch either. Reached out to Brita who confirmed Royal Mail are the courier and provided my tracking number. Checked again today on the Royal Mail site and they aren't in possession of my parcel. Still no dispatch email from Brita and no updates on my account. I wanted to use the product specifically for a day trip tomorrow which is now not going to happen. Extremely disappointed and if the tracking status is still like this come the beginning of next week I'll be requesting my money refunded. Poor service from Brita and I expected better.

Really enjoy using their Marella jug, it makes the water taste so nice! Really easy to use and tell you when you need to change the filter! I genuinely enjoy drinking water now and drink much more! I used to only drink bottle water but I wanted to cut down on plastic and costs! Really recommend this company to anyone! Really friendly customer services and great communication! I have nothing negative to say! It's an amazing water filter jug! I would 100% recommend to anyone looking for nicer tasting water!

Such wonderful customer service. It's so good dealing with a company who values it's customers.

I had a damaged water jug which was 2 years old. After contacting customer service I had an immediate reply. After providing the required information I was informed that a replacement would be dispatched.
Amazing customer service and after sales.

First class Customer Service. They got back to you pretty quickly and knew what they were talking about. I wish other companies would follow suit

OUTSTANDING CUSTOMER SERVICE – BRITA REALLY GOES THE EXTRA MILE❤️❤️❤️

I am extremely impressed with BRITA’s customer service. The whole experience has been excellent from start to finish.

The indicator on my BRITA water filter jug stopped working, so I contacted BRITA to ask about a replacement. I was genuinely surprised by how quickly and efficiently my request was handled.

Even though I no longer had the original packaging or the receipt from when I purchased my jug, BRITA was still able to help me simply by confirming the model of my jug. They arranged a free replacement indicator for me without any hassle.

From my initial contact with customer service to receiving the replacement, the whole process took less than 10 days, and the replacement arrived much sooner than I expected.

What impressed me most is that BRITA genuinely stands behind its products. Many other brands require customers to keep the original packaging, proof of purchase or other documents before they will provide replacement parts. BRITA made the whole process incredibly easy.

The communication was quick, the staff were friendly and extremely helpful, and the replacement arrived exactly as promised.

I would especially like to thank Harriet and Maxine for their excellent customer service and for making the whole process so easy and hassle-free. They were both incredibly helpful, professional and efficient.

Thank you to the BRITA customer service team for such an excellent experience. This has definitely increased my confidence in the brand, and I would happily recommend BRITA to others.

Great customer service. Requested a replacement meter display for my water filter jug and I had a quick response and a replacement was sent out in a few days free of charge.

It's really nice to have a company provide spare parts rather than expecting customers to buy a brand new product. Great for the environment and great for continued loyalty with a brand. Thank you Brita.

I thought originally that I had to buy a brand-new filter jug and then I asked Google how I could get a new one. I was told that all I had to do was request a replacement from Britta. It took two emails and then I received a email from them saying that I would receive it within seven days. It was so quick and simple. Thank you very much, Britta .

Customer service is excellent. They responded to my query very promptly and arranged the supply of a replacement. 10 out of 10. Thank you

Immediate response to my request for a new water filter memo

Great service from Brita, order replacement Filter Change Indicator for water filter jug we have had for around 6 years on a Tuesday by email. I received email on Wednesday to say new Indicator was in the post free of charge. Could ask for better service.

Great product. Easy to fit. Small problem resolved quickly through customer service.