Due to my carelessness damaged the Smart Light indicator for my filter jug. Contacted Customer Care asking how to get a replacement. Received a rapid response from a Customer Care Advisor that... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Such good customer service. Inherited a Pure P1 tap with a sensor missing, Tried everywhere to buy one to no avail. Contacted Brita directly and Babs, was so kind as to supply me a part FOC without qu... See more
Company replied
After 4 years of outstanding service, the Memo % indicator on our BRITA jug filter stopped working. I emailed BRITA customer services regarding the problem. I had a reply within an hour or so.... See more
Company replied
The memo on my jug stopped working and I googled where I could get a replacement and was a bit sceptical when a YouTuber mentioned that they contacted Brita and got a new one. I emailed straight away... See more
Company replied
Company details
Written by the company
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Contact info
9 Granville Way, OX26 4JT, Bicester, United Kingdom
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
4.7
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Speed of service was excellent.
6 October 2026
Unprompted review
Reply from BRITA UK
Hi KM,
Thank you for your review!
We're delighted to hear that you were pleased with the speed of service.
We appreciate your feedback and thank you for choosing BRITA. 😊
Best wishes
Team BRITACare
Fantastic service
Fantastic service. New digital display sent at no cost. Brilliant product made even better by such super support!
5 October 2026
Unprompted review
Reply from BRITA UK
Hi Alain
Thank you for your wonderful feedback. We're delighted to hear that our team was able to help and that you're pleased with both the replacement digital display and your BRITA product. We really appreciate your kind words and support.
Team BRITACare
Excellent customer service
Excellent customer service, using BRITA product for last 2 years and all of their products are awesome. Recommended for all.
28 September 2026
Unprompted review
Reply from BRITA UK
Hi Aritra,
Thank you for your fantastic review and for choosing BRITA over the last two years! We’re delighted to hear you’ve been so happy with both our products and customer service. Your recommendation really means a lot to us. 💙
Best wishes,
Team BRITACare
I am so impressed with their customer service
I am so impressed with their customer service. I contacted them this morning just after 10 regarding a broken lid on a water bottle. They replied very promptly, asking for information and were very understanding when I said providing proof of purchase would be difficult, as it was a present from an elderly friend and I was able to send other details. By 3 pm (and given that I was out and unable to reply quickly to their responses) I was emailed to say a replacement lid was on its way. Thank you so much.
2 October 2026
Unprompted review
Reply from BRITA UK
Hi Diana,
Thank you so much for your wonderful review! We’re delighted we could help and make the process as straightforward as possible for you. It’s lovely to hear that you were so pleased with the quick and understanding service you received. We hope you’re back to enjoying your BRITA water bottle very soon! 💙
Best wishes,
Team BRITACare
Excellent
Excellent. My tap was broken bought over 15 months ago and they provided a replacement within 2 days of me notifying them. Superb service
1 October 2026
Unprompted review
Reply from BRITA UK
Hi Paul,
Thank you for taking the time to share your experience. We’re really pleased our team could resolve the issue quickly and provide the level of service we always aim for. Thank you for choosing BRITA! 💙
Best wishes,
Team BRITACare
Excellent customer service
Excellent customer service. My query was dealt with within a couple of hours
1 October 2026
Unprompted review
Reply from BRITA UK
Hi Sam,
Thank you for your lovely feedback! We’re delighted to hear your query was resolved so quickly and that you were happy with the service you received. 😊
Best wishes,
Team BRITACare
Great customer service
Contacted customer care due to the lip on my Brita jug lid had broken one side.
Got a fantastically quick response and a replacement part is on it's way.
Delighted with the service.
30 September 2026
Unprompted review
Reply from BRITA UK
Hi Emma
Thank you for your review.
We're delighted to hear that our Customer Care team was able to help quickly and arrange a replacement part for you. Thank you for choosing BRITA, and we hope you continue to enjoy your jug. 😊💙
Team BRITACare
I’ve given 5 stars due to the response…
I’ve given 5 stars due to the response to my request for a replacement tap for my Flow XXL which broke after 2 months. A replacement has apparently been sent by post but not yet received, so will my 5 stars be justified?
Further review to follow.
29 September 2026
Unprompted review
Reply from BRITA UK
Hi Keith
Thank you for your review and 5-star rating. We're pleased to hear you've been happy with the support received. Your replacement tap has been dispatched and will arrive within the next 7 working days.
Team BRITACare
What an amazing team
What an amazing team. So prompt and very helpful. They were very understanding and dealt with my enquiry professionally and with great service. Thank you BRITA Team. Just like your products - first class!
29 September 2026
Unprompted review
Reply from BRITA UK
Hi CABW
Thank you for your wonderful feedback.
We're delighted to hear our team could help and that you enjoyed the same first-class experience as our products. Thanks for choosing BRITA.
Team BRITACare
Had a faulty cartridge which I reported…
Had a faulty cartridge which I reported late Friday afternoon. Response received this morning Monday. Replacements on the way. Excellent service
28 September 2026
Unprompted review
Reply from BRITA UK
Hi Peter,
Thank you for your lovely feedback! We’re really pleased we could help quickly and get your replacement cartridges on the way.
We really appreciate you taking the time to share your experience. 💙
Best wishes,
Team BRITACare
Replacement of part for filter jug
Polite, efficient and helpful service. Staff ensured they had clear information about the part needed and the part was promptly sent, appropriately packaged. Thank you.
24 September 2026
Unprompted review
Reply from BRITA UK
Hi Susan
Thank you for your kind feedback. We're delighted to hear that our team was able to help quickly and ensure you received the correct part. We really appreciate your support! 😊
Team BRITACare
Customer number 1214190.
Customer number 1214190.
The customer service team is highly competent and patient; it is truly a pleasure to correspond or speak with someone who knows exactly what they are talking about, is fully knowledgeable about the product, and can offer expert advice and guidance.
We have been using Brita products for many years, but this was my first time contacting customer service, and I am very impressed with the outcome and the level of competence.
Thank you and best regards.
19 September 2026
Unprompted review
Reply from BRITA UK
Hi MrMark
Thank you for your kind words. We're delighted to hear that your first experience with our customer service team was such a positive one. Thank you for your continued support of BRITA, and for taking the time to share your feedback! 😊
Team BRITACare
Excellent customer service
Excellent customer service and speedy response. Very pleased with the help I received and would certainly recommend Brita.
25 September 2026
Unprompted review
Reply from BRITA UK
Hi Nigel
Thank you for your kind words.
We're delighted to hear that you received excellent customer service and a speedy response. It's wonderful to know we could help, and we really appreciate your recommendation. Thanks for choosing BRITA
Team BRITACare
Acidic taste of water
After initial contact with regards to the water filters purchased and the problem we found with the taste of the filtered water the customer service department.were very quick in resolving the issue
2 September 2026
Unprompted review
Reply from BRITA UK
Hi Maggie
Thank you for your review. We're glad our team was able to quickly resolve the issue and get everything sorted for you. We appreciate your feedback and thank you for choosing BRITA.
Team BRITACare
Very good after-sales support and…
Very good after-sales support and communication. Replacement part arrived quickly, thank you.
17 September 2026
Unprompted review
Reply from BRITA UK
Hi AL,
We're pleased to hear that our team was able to provide helpful support and keep you updated throughout the process. We're also glad your replacement part reached you promptly. Thank you for taking the time to share your experience with BRITA.
Best wishes,
Team BRITACare
Great customer service and even better…
Great customer service and even better after-sales support; I definitely recommend them.
17 September 2026
Unprompted review
Reply from BRITA UK
Hi,
Thank you for taking the time to share your feedback. It's fantastic to hear that our team was able to help both during and after your purchase. Your recommendation means a lot to us, and we'll be sure to pass your comments on to the team.
Best wishes,
Team BRITACare
Very prompt reply from their customer…
Very prompt reply from their customer service and they arranged to send me a free replacement of filter indicator.
16 September 2026
Unprompted review
Reply from BRITA UK
Hi Daniel,
Thank you for your kind review.
We're delighted to hear that our Customer Care team was able to assist you quickly and arrange a replacement filter indicator for you. We really appreciate your feedback and support! 😊
Best wishes
Team BRITACare
Excellent Customer service
Had a small issue with a Marella Jug & I have to say the Customer service team were excellent in sorting the issue, first class!
16 September 2026
Unprompted review
Reply from BRITA UK
Hi Adrian
Thank you for your review.
We're pleased to hear that our Customer Care team was able to resolve the issue with your Marella Jug. Your kind words mean a lot to us, and we'll be sure to share your feedback with the team.
Team BRITACare
Worst online ordering experience on the internet
With Brita's reputation you'd expect a lot from them, including a modern & updated website to a 2026 standard but no.
I decided to go all out on a simple water bottle, and spent a huge price on the Brita Larq iQ, this ended up not processing my order for some reason (maybe even the servers are old!) and led to an almost £100 charge on my card for 8 days, a huge waste of waiting for it to arrive.
Before my successful second attempt I had contacted customer services with three different methods to which only two had replied at the time, although on the phone they had shown concern so I do appreciate that.
Anyway upon my second order, it was not anywhere near delivered or even dispatched in 2 - 3 days, more like downwards of a week. I also did not recieve any delivery updates or even a tracking number, thankfully I ended up recieving the parcel myself.
In brief, I have ended up returning it due to the hygine restrictions that it has and the plastic straw inside, as well as the features not being worth the price. The Larq app is good though.
When I decided to return it to a Royal Mail locker, of course there were only two options, both of which were to small to return the original packing of the bottle in!
Anything to cut costs!
Hopefully I will recieve my FULL refund at this rate.
16 August 2026
Unprompted review
Reply from BRITA UK
Hi kp,
We are sorry to hear about the issues you experienced when placing your order and the frustration this has caused. This is not the experience we want our customers to have.
Could you please email us at enquiries@brita.net, quoting your order number, so that we can investigate this further for you.
Once we receive your details, we will ensure this matter is escalated and treated as a high-priority case. Our Online Shop Team will review the issues you have raised regarding the ordering process, delivery communications, and returns experience.
Best wishes
Team BRITACare
Fantastic service
Fantastic service, quick response to my enquiry and replacement part dispatched straight away.
15 September 2026
Unprompted review
Reply from BRITA UK
Hi Sally,
Thank you for your wonderful review!
We're delighted to hear that you were happy with the service and that we could get your replacement part dispatched quickly. 😊
Best wishes
Team BRITACare
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