Brilliant.org Reviews 2,783

I signed up for the free trial and was charged a $180 fee on my credit card after missing the auto-subscription email. I did not elect to annually subscribe.

The singular notification email that was sent regarding the auto-subscription was lost in my spam folder.

When I saw the charge on my credit card I emailed Brilliant and received an automated response (this must happen often). They refused a refund - forcing a one-year membership that I don't want.
It has only been two days since the free trial ended, and I have not used the app in those two days.

I am not optimistic about the customer service from Brilliant, as their replies to reviews on here are either stock or snarky. The company must make money off of people forgetting the trial has expired.

Don't get stuck in their expensive subscription.

An Unforgettable Experience. I really Appreciated the support that their team gave. ❤️

Be very careful- this company will make it appear that you are signing up for a monthly subscription, but will hit you with an annual fee which you won’t realise you have signed up for. They spam your inbox with multiple emails each day so the email notifying you they are about to take payment is hidden among them. It also makes no mention of the sum they will be taking and they refuse all requests for a refund. DO NOT SIGN UP

They helped me cancel my unwanted subscription.

The company exercises a racket, whereby it automatically takes a premier subscription with no reminder. It is incredibly difficult to request a refund or speak to anyone at brilliant.org. You get sent a blanket email.

My son was questioning what area to study in college. Brilliant allowed him to explore different paths. He loved the interactive format.

My son recently tried out your Brilliant platform and accidentally signed up for an annual subscription after the 7 day free trial which I cancelled the day before it was due to start on the 1st October. The funds were taken on the 1st and since then, I have been trying to get in touch regarding a refund but have only received automated responses to date, which is extremely frustrating. This lack of human intervention and empathy is not a good brand experience.
This is the last communication form yesterday I received, again 5 emails later and total denial about the situation and the consumer request. I have read the T&C's and they can refund, they just choose not to. DISGRACEFUL given the genuine mistake here.

"Hi Tracy,

Thanks for reaching out. Unfortunately, as outlined in our Terms of Use, all payments are nonrefundable.

That said, I’ve confirmed that your subscription has been cancelled so you won’t be charged again. You'll also still have access to premium benefits through the remainder of your current term- September 30, 2026. If you’d like to turn renewal back on or view your subscription settings, you can do that here.

Best,
Brilliant Support
Maria

Great Customer service.

Quick responses!
Very easy to talk to.
Very helpful, got what I requested very quickly

Clear directions and explanations in courses. Great customer service

Lessons too easy, begs me to buy Premium which I don't want.

Good support service

I did the free trial and got wacked with a $180 fee on my credit card without being notified that I was going to be charged. When I saw it and challenged the fee they refused to refund my money - forcing me to keep a 1 year membership to something I did not express consent for. The company prey's on you forgetting that you trial has expired - even though its clear I have not used it at all - they refused to refund even a portion of my 1 year membership fee. The trial ended a few days ago, they billed me earlier this week - I acted right away and the refuse to refund.

Great Content
Fun to use
A bit expensive if you don't use it often, but the more you use it, the more value you get. Brilliant helped me wrap my mind around basic programing principles in a really fun and intuitive way.

A great set of courses. Easy to follow buy informative and interesting illustrations. I went through the AI related ones, group theory, and data visibility.

Also, in the one time I reached out to support, they got back quickly, very much appreciated.

Be wary of trying this out. No notification of end of trial. Just annual fee charged without any notification, even if you cancel at renewal time. As stated by others, customer service response is basically tough luck, we don't do refunds.

AVOID (link unavailable) LIKE THE PLAGUE!

I was shocked to discover that (link unavailable) had taken over £100 from my account WITHOUT MY KNOWLEDGE OR CONSENT! When I contacted customer service, they showed ZERO interest in resolving the issue or providing a refund. Their response? A blunt "We refuse refunds."

Do not trust these scammers! They'll take your money and run. I've tried to get help, but their customer service is nonexistent. Be cautious, folks!

UPDATE: If you're considering signing up, BEWARE of the hidden charges!

Maria provided me with excellent customer service when I was having trouble accessing my Premium account. I appreciate her willingness to research my issue, continuously update me on what was happening with the process, and then helping me resolve my issue. I'm learning so much through the app and I feel like I'm better able to understand basic coding principles.

Great alternative to high dopamine shorts. Also amazing support team.