Bright Now Reviews 576

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

I don’t even wanna leave this dentistry of one star. That an advertisement for $59 for new patient and x-rays. I am on Medicare and a week later I get a phone call telling me that I owe them $300. The... See more

Rated 1 out of 5 stars

Avoid at all costs. I was told today that “we are so understaffed right now its unrealistic to expect a timely response on anything” when asking why someone hasn’t followed up on my inquiry from a mon... See more

Rated 4 out of 5 stars

I consider about braces or clear teeth straight about price. I still thinking about future before appointment n fix back braces not sure. What theyre tells me something but their responsibility to cal... See more

Rated 1 out of 5 stars

I once was a client at brite now since my teeth were not fixed both temporaries fell out and so did crown I’m now left with no front teeth and it’s now may . I’m now having to pay another dentist to r... See more

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1.5

Bad

TrustScore 1.5 out of 5

576 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Nice attitude & Fast

I took my daughter for the first time and the staff were very nice and friendly. The wait time was less than 2 hours when my daughter had 4 procedures done! Great staff!

22 July 2017
Unprompted review
Rated 1 out of 5 stars

My son's appt was at 12pm

My son's appt was at 12pm, we showed up at 11:48 filled out our paperwork, they called him back about 12:15 then I thought cool it's moving fast. Then we sat in the room waiting and waiting, about 12:50 I asked if anyone was coming in they said "oh sorry the dentist is running a little behind shouldn't be much longer" then at 1:15 I asked again, after I saw the hygienist (who was supposedly coming in to check and clean his teeth) talking up a storm with the front desk girl about non-work related issues. Which isn't a big deal if you don't have patients waiting on you. About 1:36 they finally came in did the cleaning, then they said oh we need to scale his teeth, so that took sometime, then the dentist saw him and said he needed 2 cavities filled and then 3 seals. Should take about 30 minutes to do it. It was 2pm!! Mind you i tried to do this on my lunch break and I ha e now been here for 2 and half hours!! Worst service ever!
To top it off this was a rescheduled appt because my son and husband had an appt 2 weeks prior and when they got there for their 9am appts, they sat in the waiting room for 30 minutes after checking in, until someone finally said "oh are you here for an appt?" (Mind you the whole time they were sitting at the front desk talking so how did they not see them) and proceeded to tell them "oh the dentist is not us today she called in because their cat died!) I get it but really why not say something the minute they came in or called us to tell us before we left the house!? They open early!! Overall would never recommend this place to anyone ever!! Worst customer service and no communication.

22 July 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! The staff is friendly and efficient. My crown fell off and they got me in an hour from the time I called for an appointment. Would definitely recommend!! :)

22 July 2017
Unprompted review
Rated 4 out of 5 stars

Dental Hygienist should review prior work done on patients

I had a filling on my front tooth to close an open gap. The dental hygienist scrap it out during cleaning. It a very small gap and she probably didn't notice. However I will have to have it refilled. Everything else was done a lot faster than the my last visit.

22 July 2017
Unprompted review
Rated 1 out of 5 stars

I walked out after sitting and waiting …

I walked out after sitting and waiting for 1 hour. I don't understand how an office can expect their patients to sit for an hour without giving the patient an option to either wait or reschedule. A doctor was in surgery, but they could have at least told me it would be a long wait and left it up to me if I wanted to stay or go

22 July 2017
Unprompted review
Rated 4 out of 5 stars

Satisfied

Other than one of the receptionist having a conversation assuming I was a medi-cal patient like I couldn't hear her I thought this place was great very clean and everyone else I ran into was very professional and nice.

22 July 2017
Unprompted review
Rated 5 out of 5 stars

No more anxiety

I've always had anxiety about going to the dentist, but since I found Bright Now, I look forward to my appointments! Everyone there is so nice and really make you feel comfortable

22 July 2017
Unprompted review

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