Brighterly Reviews 

959
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 540 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the instructors for being highly engaging, patient, and dedicated to helping children build confidence, overcome difficulties, and improve their academic skills. Parents also appreciate the flexible scheduling options and fun, interactive activities that make learning enjoyable and convenient for busy families at home. However, some people mentioned frustrating issues with scheduling and support, noting that tutors occasionally missed sessions, arrived late, or faced communication hurdles. A few other people also felt that language barriers and thick accents made it somewhat difficult to fully understand the lesson concepts.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that teachers are very engaging, patient, and able to... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that tutors are patient, engaging,... See more

Service

Customers consistently note positive experiences with service, frequently praising knowledgeable tutors,... See more

Product

Users describe positive interactions with product, noting that fun math games and activities help children... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised helpful staff members... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love brighterly, the teachers are very engaging and try to meet the students where they are. I like how we have a meeting to discuss what is working and what's not and how we can help the child to... See more

Rated 5 out of 5 stars

I had a great experience with Kristina! She was very kind, patient, and helpful with rescheduling a lesson. She made the whole process quick and easy and answered all my questions. I really appreciate... See more

Rated 5 out of 5 stars

Our tutor is fantastic, she has a way to correct my daughter that does not make her feel ashamed. My daughter is highly engaged throughout the entire time. And I really think it is making a difference... See more

Rated 5 out of 5 stars

I love that the lesson was fun for my son. Even when he got an answer wrong, the instructor helped him review and come up with the correct answer on his own so he understood the problem.


Company details

  1. Educational Institution

Written by the company

Brighterly is an online math and reading platform offering live 1-on-1 classes for students in Grades 1–12.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

959 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(959)

539 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tutor Czarina Relleve

I would really like to write a review for Ms. Czarina Relleve, my daughters tutor. She has been tutoring my daughter for about a month now, and I have never seen her so excited to start her next tutoring session, and she's learning what she's being taught. She's so kind and patient with her. My daughter even wanted to let her know that she's the best tutor and she likes her.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

I’m so happy that I found Brighterly

I’m so happy that I found Brighterly. My son’s tutor teacher Miss. Kinah has been amazing with teaching him. She is very patient and very understanding and takes her time with each lesson. My son Joshua enjoys his tutor sessions with Miss. Kinah. Joshua has learned so much in the past month, and has also showed improvements on the areas that he has been struggling with. Can’t wait to see more growth!

23 July 2026
Unprompted review
Rated 2 out of 5 stars

My daughter love the idea of doing…

My daughter love the idea of doing ready online. However the persons you have doing it. Doesn’t speak clear English.

21 July 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Hi there,
Thank you for taking the time to share your feedback!

We're sorry to hear that your daughter's experience didn't meet your expectations. We'd really appreciate it if you could contact our Customer Care team so we can review your experience in detail and find the best solution for your family. Your feedback is very important to us, and it helps us continue improving the learning experience we provide.

WhatsApp: +1 (725) 227-8660
Text: +1 (909) 655-5569
Email: parentcare@brighterly.com

We hope to have the opportunity to make this right.

Best regards,
Brighterly Team

Rated 2 out of 5 stars

I barely started ELA & Math for my son…

I barely started ELA & Math for my son this week. We’ve change tutors because of the schedule conflict. There’s not a lot of options on hours. It’s either early in the mornings at 2-3 am or 7-9 pm at night time. All of them have a strong accent. It is very hard to understand them myself. Overall, my son is learning. But I think it’s very time consuming to try to understand what they are saying to fully understand the concepts. I’ll try for a few more weeks before canceling. I’ve requested for a US based tutor and still have not gotten one.

21 July 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Dear Jessica,

Thank you for bringing this to our attention. We’re glad to hear your son is already making progress, but we completely understand how frustrating it is when schedule constraints and communication barriers slow things down.

One of our support agents will reach out to you ASAP today to review your schedule preferences and hand-pick a clear, easy-to-understand tutor who fits your hours perfectly.

We appreciate your patience while we get this sorted out for you!

Best regards,
Brighterly Team

Rated 1 out of 5 stars

We loved the ela tutor… Definitely not…

We loved the ela tutor… Definitely not the math tutor an never want her again. Didn’t like her English either couldn’t understand..

15 July 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Dear Sheona,

Thank you so much for sharing your feedback! We are absolutely thrilled to hear that you loved your ELA tutor.

We’re very sorry to hear that the math session didn't live up to the same standard due to a communication barrier.

We want every lesson to be clear and comfortable for your child. Our team will reach out to you directly to arrange another complimentary math session with a different tutor from our team who will be a much better fit.

We look forward to speaking with you soon!

Kind Regards,
Brighterly Team

Rated 5 out of 5 stars

PROUD GRANDMA/BETTER READER

I'M SO HAPPY THAT I HAVE CHOOSEN BRIGHTERLY TO HELP WITH MY GRANDSON READING. HE WAS A LITTLE QUITE AT FIRST, BECAUSE THIS WAS SOMETHING NEW FOR HIM. HIS TUTOR IVAN RUFO IS THE BEST, MY GRANDSON AND HIM ARE THE BESTFRIENDS WHEN THEY SEE EACH OTHER. HE'S PATIENCE, KIND, AND HAVE GIVEN MY GRANDSON/HIS STUDENT CONFIDENT TO WANT TO READ MORE. WHEN HE FIRST STARTED HIS CLASSESS WITH IVAN, HE WANTED ME TO SIT IN ON HIS CLASS WITH HIM, BUT NOW AS SOON AS HIM AND HIS TUTOR SEES EACH OTHER, HE SAYS YOU CAN LEAVE GRANDMA WE GOT THIS. SO BIG SHOUT TOO YOU IVAN!!!!!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Tutor Mark has been an amazing teacher…

Tutor Mark has been an amazing teacher for my son. He is patient, encouraging, and explains math in a way that is easy to understand. He always makes sure my son fully understands each lesson before moving on.

What I appreciate most is that after every lesson, he gives homework to reinforce what was learned, and during the next lesson, he reviews and discusses it with my son. This has really helped build my son's confidence and understanding.

Because of Tutor Mark, my son and I wanted to continue learning math with Brighterly. I only wish he also taught ELA because, unfortunately, I haven't found an ELA tutor like Tutor Mark-someone who identifies a student's weakness and works on them step by step. His teaching approach is truly exceptional.

We truly appreciate everything he has done and highly recommend him!

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Hello

Hello , I would like to say thank you for all your time and effort you Gus have be done with my girl is was a good experience and encouragement to her to have a good success in her future in ELA, Math .

10 July 2026
Unprompted review
Rated 1 out of 5 stars

worst tutor ever

This tutor is giving my child hard questions and kept rushing my child to do things. His name is Ivan. He wanted to talk to me if my child was okay, and of course I said yes. But NO, she wasn't at all. She has a bad memory, and the tutor could see that. And she kept telling her "If you don't know the question just tell me" But she has shy and she wanted to prove that she knows the answer. I wish I could unsubscribe and get a different sub.

11 July 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Hi Hanadi,

Thank you for sharing your experience with us. We're sincerely sorry that the lesson didn't meet your expectations.

We've already assigned a new tutor for your daughter, and we hope she'll enjoy a learning experience that's better suited to her needs and learning style.

Our Customer Care team will also reach out to you to learn more about your experience. We'd really appreciate the opportunity to better understand what happened during the lesson so we can carefully review the situation and continue improving the quality of support we provide to every family.

Best regards,
Brighterly Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look