Brighterly Reviews 

956
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 540 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the instructors for being highly engaging, patient, and dedicated to helping children build confidence, overcome difficulties, and improve their academic skills. Parents also appreciate the flexible scheduling options and fun, interactive activities that make learning enjoyable and convenient for busy families at home. However, some people mentioned frustrating issues with scheduling and support, noting that tutors occasionally missed sessions, arrived late, or faced communication hurdles. A few other people also felt that language barriers and thick accents made it somewhat difficult to fully understand the lesson concepts.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that teachers are very engaging, patient, and able to... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that tutors are patient, engaging,... See more

Service

Customers consistently note positive experiences with service, frequently praising knowledgeable tutors,... See more

Product

Users describe positive interactions with product, noting that fun math games and activities help children... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised helpful staff members... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love brighterly, the teachers are very engaging and try to meet the students where they are. I like how we have a meeting to discuss what is working and what's not and how we can help the child to... See more

Rated 5 out of 5 stars

I had a great experience with Kristina! She was very kind, patient, and helpful with rescheduling a lesson. She made the whole process quick and easy and answered all my questions. I really appreciate... See more

Rated 5 out of 5 stars

Our tutor is fantastic, she has a way to correct my daughter that does not make her feel ashamed. My daughter is highly engaged throughout the entire time. And I really think it is making a difference... See more

Rated 5 out of 5 stars

I love that the lesson was fun for my son. Even when he got an answer wrong, the instructor helped him review and come up with the correct answer on his own so he understood the problem.


Company details

  1. Educational Institution

Written by the company

Brighterly is an online math and reading platform offering live 1-on-1 classes for students in Grades 1–12.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

956 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(956)

538 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Teacher Kinath is excellent

Teacher Kinath is excellent, she finds out the way to connect with my child. Brighterly is a great platform that help your children to overcome their weakness in the ELA and math .

5 July 2026
Unprompted review
Rated 5 out of 5 stars

I really like it

I really like it. The tutor was so patient with my son and explain everything she could to me.

2 August 2026
Unprompted review
Rated 1 out of 5 stars

Red flag! Dont fall for this company.

If you are considering registering with this company, please take this as a serious warning sign. There are multiple red flags that I wish I had noticed before signing up.
First, they use high-pressure sales tactics to get you to commit immediately. They push you to make a payment while you are still on the phone and create a sense of urgency by claiming that a 20% discount is only available if you stay on the call and pay right away. They do not give you reasonable time to think, research, or make an informed decision.
My son only attended three classes, and after that, the teacher stopped showing up. I have repeatedly tried to contact the company, but there is no phone number where you can actually speak with a representative. The only option is messaging, and when I request a callback, they claim they are trying to reach me, but then falsely say my phone is going to voicemail.
They already have my credit card information, and resolving this issue has been extremely frustrating. The lack of customer support and accountability is unacceptable.
Please do your research and think carefully before signing up. Do not let the sales pressure and promises convince you. Based on my experience, this company has been a major disappointment and I would not recommend it to anyone. The teachers appear to be based all over the world, but not in the U.S., which may be important for families looking for a certain level of consistency and support.

1 August 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Hello Sukhmani,

Thank you for taking the time to share your experience. We're truly sorry to hear that your experience did not meet your expectations.

We understand how frustrating it must have been to experience interruptions in your son's lessons and to have difficulty getting the support you needed. This is certainly not the level of service we strive to provide.

Regarding your concerns, we'd like the opportunity to review what happened with your account, including the teacher's attendance, your communication with our team, and any billing-related questions. We also take your feedback about the enrollment process seriously, as we always aim to provide clear information and ensure families can make informed decisions.

Please reach out to us through our support channel with your account details, or reply to any of our previous messages, and we'll make sure your case is thoroughly investigated and addressed as quickly as possible.

We appreciate your feedback, as it helps us identify areas where we can improve, and we hope to have the opportunity to make things right.

Kind Regards,
Brighterly Team

Rated 5 out of 5 stars

One on one tutoring is fabulous

I stumbled upon this app on FB while looking for summer activities. I am glad I took the chance of booking the trial class and with which I had positive experience and from there on I enrolled my daughter into summer class which if she’s interested I will continue through the year. Very helpful and knowledgeable one on one tutoring who go with your child’s learning curve and help develops a course that suits their learning ability. Highly recommend.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

I really love your tutoring program…

I really love your tutoring program based on the demo I experienced with my granddaughter. The teachers are spontaneously creative in interacting with children that are in need of 1 on 1 academic support. I do recommend this tutoring program as a support system for parents to help their children reach their academic goals.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Beverly listened to our issues with the…

Beverly listened to our issues with the current math concerns and goals for future growth. Provided plans for progress and how to develop the current issues. We are looking forward to moving forward. I was unfortunately unable to take the follow-up phone call after our first meeting. If we could reschedule that to make plans for creating a plan for Adrian and signing contracts. I would be most grateful. Annie WZ

28 July 2026
Unprompted review
Rated 4 out of 5 stars

I really like the tutoring at Brightly…

I really like the tutoring at Brightly and feel my child is learning a lot from the sessions. My only concern is the lack of consistent homework right now; it’s only once in the last five lessons. I believe regular, ongoing homework is essential for kids to truly master these concepts and show progress, so I hope to see this change in the future.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

I am happy with instructions given to…

I am happy with instructions given to my daughter, it is intentional and helps her to build her critical thinking skills. I am also please with her tutor in the way she deliver and execute the instruction. The only request I have is to start giving her some homework.

28 July 2026
Unprompted review
Rated 3 out of 5 stars

Need to speaking English well.

Hello,
I would like to give a brief overview of our experience with Brighterly. The tutor did not now English well and that was a big issue. She didn’t know how to pronounce the word in the math lesson. I am hopeful that the next tutor teacher would know how to pronounce words and speak English well because that a huge part of learning the material.

26 July 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Hi Dovey,

Thank you for taking the time to share your experience with us!

We're truly sorry to hear that communication during the lesson was difficult; we completely understand why this would be concerning for you.

Our Customer Care team will reach out to you to learn more about what happened and better understand your experience. We'd be happy to help find a tutor who is a better fit for your child and make sure you feel comfortable with the learning experience moving forward.

We really hope we can make this right for you and your child.

Best regards,
Brighterly team

Rated 5 out of 5 stars

Brighterly’s customer service and teachers are Outstanding

Brighterly’s customer service agents and teachers are absolutely amazing. They respond timely to all my requests and questions.
From the very first call to every lesson, the support has been exceptional.

My daughter started a year ago and thanks to the dedication and hard work of the teachers, she made Double A Honor Roll and exceeded her target for Math. They truly care and go above and beyond for each student.

The results were so clear that I just registered my 7-year-old going into 1st grade today. I’ve seen the benefits firsthand and I want that same strong foundation for her too.

If you want real results and a team that invests in your child, choose Brighterly. Highly recommend!

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Tutor Czarina Relleve

I would really like to write a review for Ms. Czarina Relleve, my daughters tutor. She has been tutoring my daughter for about a month now, and I have never seen her so excited to start her next tutoring session, and she's learning what she's being taught. She's so kind and patient with her. My daughter even wanted to let her know that she's the best tutor and she likes her.

24 July 2026
Unprompted review

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