Briefly Reviews 

143
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being easy to use, quick, and straightforward for temporary insurance. Many consumers highlight the competitive and fair pricing, finding it offers excellent value for money. People also commend the exceptional customer service, with staff described as helpful and efficient, contributing to a simple, speedy, and reliable user experience. However, some customers also noted difficulties with the quoting system, experiencing issues obtaining quotes or facing complex questioning.

What people talk about most

Price

Users describe positive interactions with price, consistently finding the rates to be cheap and competitive... See more

Service

Customers had positive experiences with service, often highlighting its speed, ease of use, and... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the ease of use and speed... See more

Value for money

People report positive experiences with value for money, often highlighting cheap rates and excellent... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

don't like using this type of service but application was quick and painless. 12 quid for 24 hrs, is that good? this type of operation always gives me the data protection heeby-jeebies

Company replied

Rated 4 out of 5 stars

I had problems with the online cancellation form but was able to do an online chat and the lovely lady went above and beyond for helping me

Company replied

Rated 4 out of 5 stars

This is the 2nd time I have used Briefly and find them so easy to use and fast no messing.’ Even the chat service was quick at answering. The only thing with me I purchased a policy for a week and... See more

Company replied

Rated 4 out of 5 stars

Gave me what I wanted. Competitive prices, although it does fluctuate upwards too often.

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Commercial Insurance Company

Written by the company

Briefly is a fast, flexible motor insurance provider offering temporary car and van cover from 1 hour up to 28 days. As part of the Acorn Group, we specialise in short-term insurance products that help drivers get on the road quickly and confidently. Whether you need cover for borrowing a vehicle, test driving, or driving a newly purchased car, our streamlined platform makes it easy to purchase insurance online in minutes. We also offer impound insurance policies, helping drivers meet legal requirements and retrieve seized vehicles without delay. Our mobile-friendly quote journey is designed for speed and simplicity, with insurance documents available immediately and clear, transparent terms. We focus on delivering a hassle-free experience with flexible cover options tailored to your needs. At Briefly Cover, we’re committed to making temporary motor insurance straightforward, affordable, and customer-focused. With responsive support and a user-first approach, we help drivers get insured quickly and safely. Whether you need insurance for a few hours, a weekend, or nearly a month, Briefly is your trusted solution for short-term motor insurance in the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

143 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(143)

111 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service from Ben today.
He went above and beyond working with his team to process my car insurance policy.

6 September 2024
Unprompted review
Briefly logo

Reply from Briefly

Good morning SarahLou,

Thank you so much for your excellent feedback and 5-star rating!

Have a great day,

The Briefly Team

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