Briefly Reviews 

141
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being easy to use, quick, and straightforward for temporary insurance. Many consumers highlight the competitive and fair pricing, finding it offers excellent value for money. People also commend the exceptional customer service, with staff described as helpful and efficient, contributing to a simple, speedy, and reliable user experience. However, some customers also noted difficulties with the quoting system, experiencing issues obtaining quotes or facing complex questioning.

What people talk about most

Price

Users describe positive interactions with price, consistently finding the rates to be cheap and competitive... See more

Service

Customers had positive experiences with service, often highlighting its speed, ease of use, and... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the ease of use and speed... See more

Value for money

People report positive experiences with value for money, often highlighting cheap rates and excellent... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

don't like using this type of service but application was quick and painless. 12 quid for 24 hrs, is that good? this type of operation always gives me the data protection heeby-jeebies

Company replied

Rated 4 out of 5 stars

I had problems with the online cancellation form but was able to do an online chat and the lovely lady went above and beyond for helping me

Company replied

Rated 4 out of 5 stars

This is the 2nd time I have used Briefly and find them so easy to use and fast no messing.’ Even the chat service was quick at answering. The only thing with me I purchased a policy for a week and... See more

Company replied

Rated 4 out of 5 stars

Gave me what I wanted. Competitive prices, although it does fluctuate upwards too often.

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Commercial Insurance Company

Written by the company

Briefly is a fast, flexible motor insurance provider offering temporary car and van cover from 1 hour up to 28 days. As part of the Acorn Group, we specialise in short-term insurance products that help drivers get on the road quickly and confidently. Whether you need cover for borrowing a vehicle, test driving, or driving a newly purchased car, our streamlined platform makes it easy to purchase insurance online in minutes. We also offer impound insurance policies, helping drivers meet legal requirements and retrieve seized vehicles without delay. Our mobile-friendly quote journey is designed for speed and simplicity, with insurance documents available immediately and clear, transparent terms. We focus on delivering a hassle-free experience with flexible cover options tailored to your needs. At Briefly Cover, we’re committed to making temporary motor insurance straightforward, affordable, and customer-focused. With responsive support and a user-first approach, we help drivers get insured quickly and safely. Whether you need insurance for a few hours, a weekend, or nearly a month, Briefly is your trusted solution for short-term motor insurance in the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

141 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(141)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely do not use this company

Absolutely do not use this company. My ex wife used my car and arranged cover through these. She was rear ended in France. The 3rd party a French citizen admitted liability and provided his detail which was passed on to this company. They make little attempt to resolve the claim then refused to help. They eventually ignored all correspondence from my ex wife. We have had to raise a complaint with the financial ombudsman. They are a terrible company. Been 8 months to date and still no further forward.

6 July 2025
Unprompted review
Briefly logo

Reply from Briefly

Good Afternoon,

Thank you for taking the time to leave your review, and we’re very sorry to hear about the experience you’ve described.

As we don’t have any account details here, we’re unable to look into this specific situation just yet. We have privately requested more information from you.

We absolutely want to understand what has happened and investigate this properly for you. Please could you get in touch with our customer support team with your claim reference or the policy details so we can review the case in full? We will make sure this gets picked up as a priority

Thanks again for bringing this to our attention.

The Briefly Team

Rated 5 out of 5 stars

Easy to complete and not too expensive

It was very easy to insure my van and not like most companies excessive premiums. It cost around 1/7th the price of my annual policy compared to some which were around 1/2 the cost of my annual premium. Only needed temp cover as changing my van but this is not due for a couple of weeks.

9 February 2026
Unprompted review
Briefly logo

Reply from Briefly

Good Afternoon

Thanks for taking the time to leave a review!

We’re really pleased to hear how easy it was to get your van insured with us, and that our temporary cover worked out much cheaper than other options.

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

I never give reviews but this was…

I never give reviews but this was exceptional, I wanted a quick no fuss insurance and in these circumstances you don't need pages of nonsense that waste your time and won't allow you opportunities establish if they are suitable
This company I'd found by luck just as I'd given up proceeding with the sale of my intended car
Very quick. Keeping you informed of if it is right for you and i spent more time writing this review than I did completing the application
Options for time frames required were very in customer's benefit also

6 February 2026
Unprompted review
Briefly logo

Reply from Briefly

Good Morning,

Thank you for taking the time to leave a review; especially if it’s not something you normally do, so we really appreciate it!

We’re glad to hear our quick, no‑fuss process was exactly what you needed, without all the unnecessary pages that slow things down.

We love that writing the review took longer than the application. You'll be pleased to know that as an existing user you will now be able to use the customer portal for even quicker quotes in the future!

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Quick and easy to get insurance

Easy and quick to set up and cheapest about

24 January 2026
Unprompted review
Briefly logo

Reply from Briefly

Good Morning Rob,

We are glad you found Briefly quick and easy to use!

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Very good!!!

23 January 2026
Unprompted review
Briefly logo

Reply from Briefly

Good Morning Adrian

Thank you for your excellent review!

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

John

Fast easy good price what more do you need

21 January 2026
Unprompted review
Briefly logo

Reply from Briefly

Good Morning George

Thanks so much for the review!

We love hearing that things felt fast, easy, and well‑priced, that’s exactly what we’re aiming for!

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Helping hand

Once a month I am taking an elderly neighbour's car for a run to keep it in good condition as she has recently become confined to a wheel chair and cannot drive at this time. Briefly has become my go to insurer to provide temporary cover. They have a quick response, good rates and I feel confident with thier service. I would recommend them to others seeking such a product.

4 December 2025
Unprompted review
Briefly logo

Reply from Briefly

Good Morning David

Thank you so much for sharing this thoughtful review.
It’s wonderful to hear that you’re using our temporary cover to help your neighbour, that’s such a kind thing to do, and we’re really glad we can make the process quick and easy for you each month.

We’re pleased to hear you’re happy with the response times, rates and overall confidence in our service, and we really appreciate the recommendation!

Have a great day

The Briefly Team

Rated 5 out of 5 stars

Cheap

Cheap, efficient and easy to use website.

19 September 2025
Unprompted review
Briefly logo

Reply from Briefly

Good Afternoon Mat,

Thank you for your review!

We’re really pleased to hear you found our insurance cheap and our website easy to use.

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Quick, easy, and cheapest.

Quick, easy to use online application👍.
Quote came through in 2 minutes and was £13 cheaper for 12 days than the cheapest quote on Go Compare.
I would recommend this company.

18 January 2026
Unprompted review
Briefly logo

Reply from Briefly

Good Morning Susan,

Thank you for taking the time to leave such a detailed review!
We're really pleased to hear you found the website quick and easy to use, and that our cover came in cheaper than other comparison sites. We really appreciate the recommendation!

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Please delete my review, thanks

Last review

1 January 2026
Unprompted review
Briefly logo

Reply from Briefly

Good Morning Colin,

Thanks for the excellent feedback and 5 ⭐️ review. Companies can't hide negative reviews on Trustpilot so if you'd like to remove your previous review then you should be able to do that from your account.

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

User friendly

Easily accessible, efficient and user friendly.
Set up within minutes and verified.

Competitive rates too

15 January 2026
Unprompted review
Briefly logo

Reply from Briefly

Good Morning Philippa,

Thank you for your lovely review! We’re really pleased to hear you found everything user friendly, efficient, and quick to set up, and that our prices hit the mark too.

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Why you should use Briefly

Quick cover, easy to obtain and very reasonably priced

14 January 2026
Unprompted review
Briefly logo

Reply from Briefly

Good Morning Trevor,

Thank you so much for your review! We’re really pleased to hear you found our cover quick to obtain, easy to use, and great value for money.

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Good insurance reasonable price

Good insurance reasonable price

12 January 2026
Unprompted review
Briefly logo

Reply from Briefly

Hello Kaiser,

Thank you for your 5 ⭐️ review and excellent feedback.

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Very good website and cheap

Very good website and cheap

11 January 2026
Unprompted review
Briefly logo

Reply from Briefly

Good Morning Chotiphat,

We are pleased to hear you were happy with the price and liked using our website!

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Fantastic app and company insurance is…

Fantastic app and company insurance is so cheap and easy I keep using. I recommend to everyone I know

12 January 2026
Unprompted review
Briefly logo

Reply from Briefly

Good Morning Leigh,

Thank you so much for your fantastic feedback! We’re thrilled to hear you found our insurance easy to use and great value. It’s wonderful to know you keep coming back and even recommend us to other, that means a lot to us.

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Needed quick cover and set up fast

Needed quick cover and set up fast. When I needed to cancel they cancelled. Cant ask for anything more. I mean mabey air freshener?

Some people

6 January 2026
Unprompted review
Briefly logo

Reply from Briefly

Hello Stephen,

We are pleased you were able to get cover quickly and could cancel when your plans changed. Thanks for the suggestion, we will have to look into that!

The Briefly Team

Rated 4 out of 5 stars

Gave me what I wanted.

Gave me what I wanted.
Competitive prices, although it does fluctuate upwards too often.

12 September 2025
Unprompted review
Briefly logo

Reply from Briefly

Hello Adrian,

Happy to hear Briefly insurance met your needs on this occasion

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

They are amazing a real pleasure to…

They are amazing a real pleasure to meet Jamieleight , very liable and beautiful experience.

15 December 2025
Unprompted review
Briefly logo

Reply from Briefly

Hello Virgil,

Thank you for your excellent feedback and 5 ⭐️ review!

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Absolutely amazing service would highly…

Absolutely amazing service would highly recommend. I usually use Cuvva but this is so much better!!!

10 December 2025
Unprompted review
Briefly logo

Reply from Briefly

Hello Christopher,

Wow, this absolutely made our day! 🎉

We love hearing that we’ve raised the bar for your experience. Switching from another insurer and finding us “so much better” is the ultimate compliment, thank you! We hope you'll enjoy all the great features that are still to come!

Have a great day!

The Briefly Team

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