don't like using this type of service but application was quick and painless. 12 quid for 24 hrs, is that good? this type of operation always gives me the data protection heeby-jeebies
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Review summary
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What people talk about most
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I had problems with the online cancellation form but was able to do an online chat and the lovely lady went above and beyond for helping me
Company replied
This is the 2nd time I have used Briefly and find them so easy to use and fast no messing.’ Even the chat service was quick at answering. The only thing with me I purchased a policy for a week and... See more
Company replied
Gave me what I wanted. Competitive prices, although it does fluctuate upwards too often.
Company replied
Company details
Written by the company
Briefly is a fast, flexible motor insurance provider offering temporary car and van cover from 1 hour up to 28 days. As part of the Acorn Group, we specialise in short-term insurance products that help drivers get on the road quickly and confidently. Whether you need cover for borrowing a vehicle, test driving, or driving a newly purchased car, our streamlined platform makes it easy to purchase insurance online in minutes. We also offer impound insurance policies, helping drivers meet legal requirements and retrieve seized vehicles without delay. Our mobile-friendly quote journey is designed for speed and simplicity, with insurance documents available immediately and clear, transparent terms. We focus on delivering a hassle-free experience with flexible cover options tailored to your needs. At Briefly Cover, we’re committed to making temporary motor insurance straightforward, affordable, and customer-focused. With responsive support and a user-first approach, we help drivers get insured quickly and safely. Whether you need insurance for a few hours, a weekend, or nearly a month, Briefly is your trusted solution for short-term motor insurance in the UK.
Contact info
United Kingdom
- brieflycover.co.uk
4.3
Excellent
140 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Speedy Answer to my query
Responsive. Talked quickly to a human named Josh. He answered my query promptly.
2 June 2026
Unprompted review
Reply from Briefly
Good Afternoon Andrew,
Pleased to hear you got a quick response to your query and were happy with the service that Josh gave.
Thanks for taking the time to leave a review
Have a great day!
The Briefly Team
Jamie Leigh
Jamie Leigh was fantastic with me today really hope to talk with her again if I need to
1 June 2026
Unprompted review
Reply from Briefly
Good Afternoon Carl
Thanks for taking the time to leave a review and passing on your fantastic feedback for Jamie Leigh's support!
Have a great day!
The Briefly Team
Fast and excellent service I received…
Fast and excellent service I received support and assistance at a time when I needed help
Thank you
27 May 2026
Unprompted review
Reply from Briefly
Good Afternoon Eman,
Happy to hear you were pleased with the Briefly service and support!
Have a great day!
The Briefly Team
Jamie Leigh was superb and helped me…
Jamie Leigh was superb and helped me out of a problem. Great service.
26 May 2026
Unprompted review
Reply from Briefly
Good Morning Mark,
Thanks for your excellent feedback and 5 ⭐️ review, we will be sure to share it with Jamie Leigh
Have a great day!
The Briefly Team
Wanted a days insurance to bring my car…
Wanted a days insurance to bring my car home from the garage as it’s being sold straight away and didn’t want to pay for 2 months upfront or a years insurance. First company I tried, excellent prices, made a mistake with my email address, went to web chat to sort it out, great service on there, issue was sorted straight away. Will use again. Thank you briefly
20 May 2026
Unprompted review
Reply from Briefly
Hello Nikki,
Happy to hear that Briefly could provide you cover for this short journey! We're pleased that the web chat team could also quickly resolve the mistake for you.
Have a great day!
The Briefly Team
Very good support team
Very good support team, answered all my queries clearly and efficiently. Great user experience.
19 May 2026
Unprompted review
Reply from Briefly
Good Morning Harj
Glad to hear the support team were able to help you quickly. We will be sure to share your feedback with them!
Have a great day!
The Briefly Team
Brilliant customer service
Brilliant customer service. I accidentally purchased two covers and the process of cancelling the extra policy and attaining the refund was a breeze with the help of Joshua in live chat. Thanks for your help
13 May 2026
Unprompted review
Reply from Briefly
Good Evening Dale,
Thats amazing to hear, thanks for passing on that you were pleased with Joshua's support and advice with getting a refund.
Have a great day!
The Briefly Team
Very easy and a great quote I think all…
Very easy and a great quote I think all done in minutes 👍
9 May 2026
Unprompted review
Reply from Briefly
Good Afternoon Drew,
Thanks for your excellent review of Briefly!
Have a great day!
The Briefly Team
Efficient sale of policy
It was quick to get the insurance and to communicate the policy.
8 May 2026
Unprompted review
Reply from Briefly
Hello Sydney,
Thanks for your 5 ⭐️ feedback!
The Briefly Team
Had a small issue with my policy
Had a small issue with my policy, which I was my fault, however with help from Mille via the chat service got it resolved very promptly
5 May 2026
Unprompted review
Reply from Briefly
Good Morning,
Thank you for your review!
We’re glad to hear everything was resolved quickly, and really appreciate you mentioning Mille and the chat service. It’s great to know the issue was sorted promptly for you!
Have a great day!
The Briefly Team
Scam at the least took 500 pound form…
Scam at the least took 500 pound form me and didn’t give me my policy and wouldn’t offer a refund
28 April 2026
Unprompted review
Reply from Briefly
Good afternoon,
Thank you for bringing this to our attention.
We’d like to look into this properly, but we’re unable to identify any account or policy details from a Trustpilot review alone.
We have requested further information from you via Trustpilot, and once we have those details we can investigate what’s happened.
Alternatively, you’re very welcome to contact us directly using the webchat on our website, where the team can review this with you straight away.
The Briefly Team
Changing a policy
This is the 2nd time I have used Briefly and find them so easy to use and fast no messing.’ Even the chat service was quick at answering. The only thing with me I purchased a policy for a week and decided I wanted it for 2 weeks I could not change the policy to 2 weeks even though it hadn’t started. It meant I would have to buy another policy for a week. The difference in money is £35 which to most isn’t much but when you are on a tight budget!! Thats my only complaint.t
Briefly have replied to my comments and have given me the options I could have had which were not explained to me on their chat. So I could have cancelled the original renewal and purchased a new one.
Thank you Briefly for getting back to me and sorting it out.
5 May 2026
Unprompted review
Reply from Briefly
Good morning Julie,
Thank you for returning to Briefly and we are happy to hear you found it easy to use again!
Next time there would be a couple of options available that should help save some time, both via the Briefly portal. Firstly, if it more than 15 minutes from when your policy starts you can cancel the policy and then buy a new policy for the longer duration. Secondly, once the policy has become active you can buy an "extension". It is a new policy but it will pick up when your previous policy expires so you will have uninterrupted cover
We really appreciate the feedback though, we will see if we can make options for changes clearer and easier going forwards for when plans change
Thanks,
The Briefly Team
Total waste of time, go to the other temp sites
Utterly ridiculous questioning system - longest form I've had to complete for temporary car insurance, compared to more than 10 other websites! At the end, despite having my licence for more than 20yrs, before a quote was even offered they wanted me to provide a picture - even though they had my full licence details!!! What a waste of all that time, I gave up & I'm spending my money with a better business who values my time. You suck Briefly!!
30 April 2026
Unprompted review
Reply from Briefly
Good Morning Barbara
Thank you for taking the time to share your feedback.
Our quote process includes certain questions and verification steps that are required by our insurers and regulators, and in some cases this can include ID checks.
While many customers find the journey quick and straightforward, we understand that it won’t suit everyone.
We do appreciate you giving Briefly a try. Your comments will be shared with the team as part of our ongoing review of the customer experience.
The Briefly Team
Needed a short term policy quick!
Bought a new car, had no drive away insurance and had not sold my previous car yet, so couldn't transfer policy.
Purchasing this short term policy took 2 minutes and i was insured and on the road.
When you need short term insurance quick, you can't go wrong. Very pleased!
5 April 2026
Unprompted review
Reply from Briefly
Good Afternoon David,
Thanks for your review!
We’re really happy we could get you insured and on the road in just a couple of minutes during that gap between cars. That’s exactly what our short term cover is there for.
Have a great day and enjoy the new car!
The Briefly Team
The cheapest and easiest car insurance…
The cheapest and easiest car insurance cover I have ever tried
Less than 5 minutes online and done
Most competitive I could find
Highly recommend
29 April 2026
Unprompted review
Reply from Briefly
Good Evening Sarah,
We feel very pleased to hear that! Happy it was the easiest insurance buying experience that you've had and the added bonus of being the cheapest as well!
Thanks for the excellent feedback!
The Briefly Team
Excellent service and ease of use at…
Excellent service and ease of use at very reasonable cost
21 April 2026
Unprompted review
Reply from Briefly
Hello Adrian!
Great to hear that you found Briefly easy to use and were happy with the price.
Have a great day!
The Briefly Team
Reply from Briefly
Good Afternoon Tim,
Thanks for your excellent feedback!
Have a great day!
The Briefly Team
Process was very quick and a good price
17 April 2026
Unprompted review
Reply from Briefly
Good Afternoon Neil,
Happy to hear you found Briefly quick and easy to use!
Have a great day!
The Briefly Team
One of the best short term insurance…
One of the best short term insurance companys best price and good acceptance the others were sh*te il be honest if you want quality breifly is for you! 5 star rated
10 April 2026
Unprompted review
Reply from Briefly
Good Morning Paul,
Thanks for the fantastic review!
We’re really pleased to hear you found us the best option for short‑term cover, with great prices and easy acceptance. The 5 stars mean a lot, thanks for choosing Briefly!
Have a great day!
The Briefly Team
Excellent service at a good price
Excellent service at a good price
Needed get home insurance because i had to jump through hoops with my original insurance after they took my deposit ( marshmallow ins) out of my bank for the vehicle i was registered to I had to verify my account and myself and payments out of my account needed verification what a scam and even before i was insured to cancel i have to pay 30 for nothing what a joke never use marshmallow ins these guys saved my bacon thank you briefly
11 April 2026
Unprompted review
Reply from Briefly
Good Morning Denver,
Great to hear that Briefly could come to the rescue! Thanks for taking the time to leave us a 5 ⭐️ review!
Have a great day!
The Briefly Team
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