Went to this company direct, having seen their shirts on a large retailer's website. Ordered a discounted three-shirt deal which arrived quickly. One shirt was too big and I was able to return it (wit... See more
Company replied
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In a short space of time since my order despite a minor hiccup , it has now been completed to my total satisfaction Thanks to all involved at BRIAN OAK
Company replied
Love the fit of BO shirts, lovely material too. But not enough great patterns and colours so have only bought two. BO need to go to Milan and copy the great colours and patterns from there.
Company replied
First time I've used this company and won't be the last. 1 of the shirts I ordered wasn't available so I was asked to pick an alternative which I did . I needed them for a birthday present , the deli... See more
Company replied
Company details
Written by the company
Discover a wide range of premium menswear in the UK, Brian Oak making high-quality Shirts, Sweatshirts, Sweatpants, Denim jeans, Trousers, Rugby Shirts, Ties and more. Elevate your style with our carefully crafted, stylish clothing for every occasion.
Contact info
82 Douglas Road, RM11 1AR, Hornchurch London, United Kingdom
- +447950328498
- info@brianoak.com
- brianoak.com
4.6
Excellent
116 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Bad customer service and quality of manufacturing
Bad customer service. Ordered two shirts both the same size one is fine one is small. I contacted them from what’s up as they suggested on their website.
They said return and we will send a replacement one size bigger without providing a free return label like it’s my fault one shirt is smaller than the other.
Ok now when urged it’s not my fault I ordered two shirts both same size one fits the not they agree to provide a free return label. I have returned the shirt still haven’t received the replacement despite sending what’s up messages and emails no response at all and I am travelling on Monday.
4 July 2025
Unprompted review
Reply from Brian Oak London
Thank you for taking the time to share your feedback. We are genuinely sorry that your recent experience did not reflect the level of care we aim to provide.
While both shirts were sent in the same size as per your order, we completely understand how sizing can sometimes feel different due to fabric or cut. As a gesture of goodwill, we promptly issued a free return label as soon as the issue was raised — and we truly appreciated your kind acknowledgement at the time.
The replacement parcel could have reached you a bit earlier, but unfortunately, the delivery office took an extra three days to return your parcel to us before we were able to begin processing the replacement. We sincerely regret the resulting delay, especially given the timing around your travel plans.
Your return has now been processed, and you can expect to receive the replacement early next week. While we understand this may be too late for your trip, please know that your satisfaction remains very important to us.
If there is anything further we can do — or if you would like to share any suggestions — please feel free to reach out via WhatsApp or by email at info@brianoak.com. We are always here to listen and improve.
Thank you once again for your understanding.
Reply from Brian Oak London
We really appreciate your feedback, Graham! It is wonderful to hear that you consider our clothing first-class. Your satisfaction is our top priority.
Regards,
Team Brian Oak London
First purchase from Brian Oak. Looks to be a good product so far.
First purchase from Brian Oak.Delivered quickly although my first choice of colour for a pair of chinos was out of stock, although they showed in stock at point of order. I was contacted and my second choice of navy chinos were in stock and were shipped quickly. Fit was very good and true to the sizing advertised. Usually I have to have new chinos shortened. Material and finish appear to be very good on the chinos. I will have to see how they look after a few washes as other navy chinos I have had faded after washing (these were not Brian Oaks). I am already considering ordering another pair in a different colour.
27 June 2025
Reply from Brian Oak London
Dear Valued Customer,
Thank you so much for sharing your experience with us. We are glad that you are happy with the fit and quality of your chinos and appreciate your understanding regarding the stock issue.
Please do keep us posted on how your chinos hold up after a few washes. Your feedback is invaluable in helping us maintain and improve our standards. We look forward to serving you again soon!
Regards,
Team Brian Oak London
Prompt dispatch of pristine
Prompt dispatch of pristine, boxed shirts to maximise presentation.
5 June 2025
Unprompted review
Reply from Brian Oak London
Dear Gregory,
Thank you for your generous feedback. We're truly pleased to hear that you appreciated the prompt dispatch and pristine presentation of your shirts.
At Brian Oak London, we take great pride in ensuring each order reflects the quality and care behind our brand — from craftsmanship to packaging. It’s wonderful to know this was reflected in your experience.
We’re grateful for your support and look forward to welcoming you back again soon.
Warmest regards,
Team Brian Oak London
Good quality trousers at a fair price.
Good quality trousers at a fair price.
I would have rated you 5 stars but the length wasn’t as described. I’m a 31 inside leg but you only offer 30 or 32 so I opted for the longer ones. They are actually slightly over 33 inches so I need to get them adjusted. Had I known they came up longer than advertised I would have opted for the 30 which no doubt come in at 31. Slightly annoying but not the end of the world.
27 May 2025
Reply from Brian Oak London
Thank you for your valuable feedback and for acknowledging the quality and value of our trousers. We are sorry to hear about the issue with the length. While there is a tolerance of 0.5 inches as stated in our size chart, we will work with our product team to improve accuracy.
To ensure you have a 5-star experience, we would like to offer 50% back on the alteration cost. Please share your invoice with us via email (info@brianoak.com), and we will make it up to you.
Regards,
Team Brian Oak London
The quality and style of the Good quality. chinos was…
The quality and style of the chinos was excellent. I returned them for a larger size (fit was smaller than expected). The larger size was received after just a few days.
2 June 2025
Unprompted review
Reply from Brian Oak London
Thank you for your kind words about our chinos’ quality and style! We are so glad the larger size reached you quickly and now fits perfectly. Your feedback helps us upgrade, and we have noted it for improving the experience for our future customers. Enjoy your new favourite pair.
Regards,
Team Brian Oak London
Amazing quality menswear
Amazing quality menswear! I got a shirt and tie for my dad and we were both SUPER impressed with the quality! Items arrived packaged really well and had a luxury feel to them! Would definitely recommend Brian Oak!
26 May 2025
Unprompted review
Reply from Brian Oak London
Thank you so much for taking the time to share your wonderful experience with us. We strive to deliver menswear that stands out in both quality and presentation, and it is incredibly rewarding to know we hit the mark for you and your dad.
We truly appreciate your support and hope your dad enjoys his new Brian Oak pieces for a long time to come.
Regards,
Team Brian Oak London
Good quality product at competitive…
Good quality product at competitive price. Excellent delivery via Royal Mail.
7 May 2025
Reply from Brian Oak London
Providing great value and reliable service is always our goal, so your feedback means a lot to us.
We truly appreciate you taking the time to leave a review and hope to serve you again soon.
Regards,
Team Brian Oak London
No notifications
No notification of delivery.
Phone number was a mobile. Not available. Not a sign of a reliable company.
6 May 2025
Reply from Brian Oak London
Thank you so much for taking the time to share your experience with us. We are really sorry to hear about that even though the parcel was delivered in time, you did not get the delivery notification when we dispatched the item. That is definitely not the smooth experience we want for our customers at Brian Oak.
As a premium menswear brand known for our quality craftsmanship and reliable service, we truly appreciate you bringing this to our attention. We have already flagged this with our team to understand what went wrong and prevent it from happening again.
To make things right, our customer care lead will reach out to you directly. The quickest way to connect is through WhatsApp (+44 7950 328498) or email (info@brianoak.com). We try to respond and resolve all customer issues within the same working day.
Thanks again for your patience and for helping us improve.
Regards,
Team Brian Oak
Excellent quality
2 May 2025
Reply from Brian Oak London
We are committed to delivering only the best, and your comment just made our day.
Regards,
Team Brian Oak London
Reply from Brian Oak London
Thank you so much, Populace Kenya! We're thrilled to hear you loved the shirts – we take pride in delivering quality, fit, and timeless style. Your support from across borders means the world to us. Looking forward to dressing you again soon. Stay sharp!
Very good Quality
The product is from a very good quality. Elevates my appearance as I am dealing with customers/passengers daily, being a SCHAUFER.
4 April 2025
Reply from Brian Oak London
Dear Georgios Kakalis,
We are happy to receive your positive feedback. It's wonderful to know that our product's quality has met your expectations and contributes to your professional appearance. Thank you for choosing us!
Regards,
Team Brian Oak London
Great quality and quick turnaround.
Great quality and quick turnaround.
Well pleased with the shirts and will buy again from you.
25 March 2025
Reply from Brian Oak London
Your review really made our day! We are glad everything met your expectations and are excited for your next order. See you soon.
Regards,
Team Brian Oak London
Arrived on time and a good fit
Arrived on time and a good fit. Quality better than other online sellers. Good value.
24 March 2025
Unprompted review
Reply from Brian Oak London
Thank you for your kind words, Jeremy. We are pleased that you are satisfied with our quality and fit, and that you feel we offer good value for money.
We hope you enjoy wearing it.
Regards,
Team Brian Oak London
Reply from Brian Oak London
So happy to hear you loved your order. We cannot wait to serve you again soon.
Regards,
Team Brian Oak London
Very nice item very good material same big brand quality and less price
Very good service first order was a little small for me quick changed and delivered
28 February 2025
Reply from Brian Oak London
Thank you so much for your fantastic review! We are glad you enjoyed your purchase and our service.
Regards,
Team Brian Oak London
Smart and Well Made
Smart, well made jeans. Likes them so much I bought a second pair.
21 February 2025
Unprompted review
Reply from Brian Oak London
Thank you so much for your review, Neil! We are happy to hear that you love our jeans and that they were stylish and well-made enough for you to get a second pair. Nothing makes us happier than knowing our customers are enjoying their purchases.
We look forward to seeing you again soon.
Regards,
Team Brian Oak London
Great style !!
Good fit, at last my correct leg length, great style but material a bit thin !!
10 February 2025
Reply from Brian Oak London
Ronald, thank you for sharing your experience. We are delighted that you love the style and found the perfect leg length. We appreciate your feedback on the fabric and will certainly take it into consideration as we continue refining our products.
Looking forward to serving you again.
Regards,
Team Brian Oak London
Reply from Brian Oak London
Thank you so much, Brian! We are really happy to hear that you loved both the quality and our service.
Hope to see you back soon. Stay stylish!
Regards,
Team Brian Oak London
Purchased a rugby shirt and it was…
Purchased a rugby shirt and it was excellent quality at a good price. The delivery took a couple of days. I was highly satisfied with this company and its product.
20 January 2025
Reply from Brian Oak London
Thank you so much for your feedback, Jane! We're happy to hear that you loved the quality of the rugby shirt and found it to be a great value. It’s wonderful to know that your shopping experience with Brian Oak met your expectations.
We look forward to serving you again soon!
Regards,
Team Brian Oak London
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